Appointment Automation for Clinics and Health Practices in Australia
Appointment automation for clinics and health practices reduces no-show rates, streamlines patient communication, and automates administrative workflows. The system provides online appointment booking integrated with practice calendars, multi-stage appointment reminders via SMS and email, automated intake form delivery before appointments, post-appointment follow-up and recall sequences, and review requests at appropriate milestones. For Australian health practices — including physiotherapy, chiropractic, psychology, dental, and allied health — appointment automation typically reduces no-shows by 60-80% and saves reception staff 15-20 hours per week on phone calls and manual reminders.
By Justine Coupland | Last updated March 2026
The Problem
What's Costing You Money Right Now
High no-show rates
Health practices average 15-20% no-show rates. For a practice seeing 30 patients per day, that's 4-6 empty slots daily — costing $400-$1,200 per day in lost revenue.
Reception overwhelmed with phone calls
Reception staff spend 60-70% of their time on phone calls — booking, confirming, rescheduling. Less time for patients in the practice.
Patient recall and retention
Patients complete their initial treatment plan but don't return for maintenance care. No system to bring them back.
Manual intake form processing
New patients arrive without completed forms, causing delays and reception bottlenecks.
The Solution
How LUNA Fixes This
| Service | How It Helps |
|---|---|
| Online Patient Booking | Patients book appointments 24/7 from your website. Available practitioners, services, and time slots shown in real-time. |
| Multi-Stage Reminders | Automated reminders at 48 hours, 24 hours, and 2 hours before appointments. Patients confirm or reschedule with one click. |
| Automated Intake Forms | New patient forms sent automatically 48 hours before first appointment. Completed online, reviewed by staff before the patient arrives. |
| Patient Recall Sequences | After treatment completion, automated sequences prompt patients to book maintenance appointments at clinically appropriate intervals. |
Investment
What Does It Cost?
Automation for clinics starts from $300/month for booking and reminders, and $800-$1,500/month for comprehensive systems with patient recall, review automation, and multi-practitioner management.
FAQ
Common Questions
Is this compliant with Australian health privacy regulations?▼
Yes. All data is handled in compliance with the Australian Privacy Act. Patient information is encrypted, access-controlled, and stored securely. We don't store clinical records — only appointment and communication data.
Can different practitioners have different booking rules?▼
Yes. Each practitioner can have their own availability, appointment types, durations, and booking rules. The system manages everything independently.
How does it reduce no-shows specifically?▼
Multi-stage reminders (48hr, 24hr, 2hr) combined with one-click rescheduling give patients every opportunity to confirm or change their appointment. This typically reduces no-shows from 15-20% to 3-5%.
Can patients book specific practitioners?▼
Yes. Patients can choose their preferred practitioner and see only that person's availability. New patients can be allocated based on next availability or specialty.
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