Frequently Asked Questions

LUNA Systems is a done-for-you business automation agency built for Australian service businesses. We design, build, and manage automation systems that handle the repetitive admin tasks draining your time (answering calls, booking appointments, chasing reviews, and following up with leads). Everything is customised to your specific business, industry, and workflow. We're not a software company selling logins; we build the system for you and make sure it works. Learn more about us.

We specialise in Australian service businesses: trades (plumbers, electricians, builders), health and wellness (clinics, gyms, physios), beauty (salons, spas), professional services (accountants, lawyers), automotive, and hospitality. If your business takes bookings, answers enquiries, and relies on reputation, automation will deliver measurable results. See our full list of services.

Yes. Healthcare is one of our two main areas of focus, alongside general business automation. For medical, allied health, and cosmetic practices, every system we build (AI receptionist, website, SEO, reviews, practice compliance) is designed around AHPRA advertising rules from the start, so you never have to worry about a testimonial or claim landing you in hot water. See how we support healthcare practices.

Most business owners buy software subscriptions, spend weeks trying to set them up, and end up using 10% of the features. LUNA is completely done-for-you. We audit your business, design the automation strategy, build and configure everything, test it thoroughly, train your team, and provide ongoing support. You get a system that works from day one without the learning curve. See how we work.

There is no fixed price list, because there is no one-size-fits-all package. What you pay depends on your situation: which pieces you actually need (missed call text back, online booking, AI phone answering, chatbot, CRM, review automation, custom workflows), the size of your business, and what you already have in place. That is why pricing starts with a quick conversation, so the quote fits what you genuinely need. You only pay for what moves the needle for your business, and there is no lock-in. Book a quick call for a custom quote.

No. LUNA operates on month-to-month agreements and you can cancel anytime with 30 days notice. We'd rather you stay because the system delivers results, not because you're locked in. Get in touch to talk through your options.

There is no fixed price, because it depends entirely on which channels you need and how competitive your market is. An SEO-only campaign for a local trade costs very differently to a full SEO, Google Ads and Meta Ads program in a competitive city category. We quote after a discovery call so the number matches your actual situation, with the fee disclosed in writing before you commit. Ad spend on Google or Meta is billed to you directly, so you always see exactly what is being spent. See our digital marketing services.

Every website is quoted individually because the price depends on scope: how many pages, whether you need online booking or e-commerce, and whether it is a new build, a rebuild that keeps your existing URLs, or work added to your current site. We give a fixed quote after a short discovery call rather than publishing a price list, because a five-page tradie site and a full clinic booking system are genuinely different jobs. See our website design work.

Check four things. Does the agency report to leads and bookings, or to impressions and follower counts? Will they explain what they did each month in plain English? Do they run your channels as one joined-up system, or bolt on whatever you ask for? And do they lock you into a long contract, often a sign they expect you would leave sooner if you could? A good agency is upfront on the first call about what is realistic for your budget.

It starts with a free 30-minute discovery call where we learn about your business, identify pain points, and recommend solutions. From there, we handle everything: system configuration, integration with your existing tools, thorough testing, and live training for you and your team. Most businesses are fully operational within 1-2 weeks for basic setups, or 2-4 weeks for comprehensive systems. See how we work.

Basic automation packages (missed call text back, booking, reminders) are typically live within 5-7 business days. Comprehensive systems with AI phone answering, chatbot configuration, CRM setup, data migration, and custom workflows take 2-4 weeks. We don't rush the process: every automation is tested with real scenarios before going live to make sure nothing breaks.

Absolutely. We build the system for you and provide full training: live walkthroughs plus video guides you can revisit anytime. If you can use text messages and Facebook, you can use LUNA. Most clients are fully comfortable within a day or two. And if you ever get stuck, our support team is a message away. The whole point is to make your life simpler, not more complicated.

Yes, and most clients do exactly that. Many start with a basic package covering missed call text back and booking automation, then add AI phone answering, review automation, or workflow automation as they see results. There's no penalty for upgrading, and we can add new features without rebuilding your system. Pricing is tailored to your business after a quick discovery call. Book a discovery call to get started.

No. We integrate with your existing business phone number: your customers call the same number they always have. We also integrate with most popular tools and software, including Google Calendar, Outlook, ServiceM8, Tradify, Xero, Stripe, and many more. The goal is to enhance what you already use, not replace everything.