Frequently Asked Questions

An AI phone answering service uses natural language processing to have real conversations with your callers — 24 hours a day, 7 days a week. It answers questions about your services and pricing, books appointments directly into your calendar, takes detailed messages, and routes emergency calls to your mobile instantly. Most callers can't tell they're speaking with AI because the voice sounds natural and professional. You set the rules for when the AI answers: all calls, after-hours only, or only when you're busy. Learn more about AI phone answering.

An AI chatbot lives on your website and engages visitors in real-time conversation, 24/7. Unlike generic chatbots with scripted responses, ours is trained on your specific business — services, pricing, service areas, and FAQs. It qualifies leads by asking relevant questions, captures contact details, and books appointments while you sleep. If you get website traffic but not enough enquiries, a chatbot typically captures 15-25% more leads by engaging visitors who would otherwise leave without making contact. Learn more about AI chatbots.

No. The AI only answers based on the information we train it with — your services, pricing, availability, and business rules. It never guesses or fabricates answers. If a question falls outside its training, it takes a detailed message, notifies you immediately via SMS, and offers the caller a callback. You review and refine the AI's knowledge base over time to make it even more accurate.

When you miss a call, the system automatically sends the caller an SMS within 30 seconds acknowledging the missed call and keeping the conversation alive. The text includes your business name, a friendly message, and options to book online, leave details, or request a callback. This recovers an estimated 30-50% of leads that would otherwise be lost, because 85% of callers who reach voicemail never call back. Learn more about missed call text back.

After every completed job or appointment, the system automatically sends your customer a personalised SMS with a one-click link to leave a Google review. The timing is optimised — typically 2-4 hours after service delivery when satisfaction is highest. Most businesses see their review count grow by 3-5x within three months because the system asks consistently, every single time, without you remembering to do it manually. Learn more about review automation.

We integrate with most popular business tools including Google Calendar, Outlook, Apple Calendar, Stripe, Square, PayPal, Xero, MYOB, ServiceM8, Tradify, Fergus, Facebook, Instagram, WhatsApp, Google Business Profile, and many more. During the discovery call, we assess your current setup and design the best integration approach. If you use a niche tool, we can usually build a custom connection. Learn more about CRM and integrations.

Yes. All data is encrypted in transit and at rest. Access is controlled through role-based permissions, so only authorised team members can view sensitive information. For health practices, we comply with the Australian Privacy Act and handle only appointment and communication data — never clinical records. We don't sell or share your data with third parties, ever.

Yes. Each team member can have their own calendar, availability, service offerings, and notification preferences. For multi-location businesses, we configure separate booking flows, phone routing, and reporting per location while keeping everything manageable from a single dashboard. The system scales with your team.

The AI is designed to never guess or provide incorrect information. When it encounters a question outside its training, it gracefully collects the caller's details, takes a thorough message, and notifies you immediately via SMS with a full summary. The customer is told someone will get back to them shortly. You can also set rules to route specific types of enquiries directly to your mobile. See how AI phone answering works.

Yes. Your monthly fee includes ongoing support, system monitoring, and regular optimisation. As your business evolves — new services, changed hours, updated pricing — we update your automations to match. Many clients refine their workflows over the first few months as they discover new opportunities. You're never left to figure it out alone. Get in touch with our team.