Ella · Caring Scout
Approachable presence for bright, lightweight and everyday customer conversations.
Tap play to hear this voice
AI Receptionist · Australian Specialist Clinics
Answers like a receptionist. Behaves like a compliance officer.
LUNA's AI receptionist answers for Australian medical and cosmetic clinics: after hours, on overflow when your team is flat out, or around the clock. Warm with callers, precise with rules, and built so that every word it says on a recorded line is a word your regulator could read.
After-hoursOverflowFull 24/7you choose, changeable any time
Not a clinic? See how the same AI receptionist works for general service businesses.
See the business version →Why medicine can't use a generic bot
In your clinic, a chatty AI isn't a feature. It's a liability.
Your calls are regulated speech
Advertising rules, protected titles, privacy law and recording-consent statutes all apply to what gets said on your phone line. A bot that improvises a discount or inflates a title is doing it on a recording, in your name.
Refusing well is a skill
The hard part isn't answering questions, it's declining the ones a receptionist must never answer: eligibility, results, doses, guarantees. LUNA's agent refuses warmly, explains why, and always offers the next step.
Emergencies don't queue
A post-op caller with red-flag symptoms is not a message for the morning. The agent recognises emergency patterns, delivers the 000 script immediately, and flags your nominated contact, every time, without exception.
Built per specialty
Your specialty has its own rules. So does your agent.
Every specialty below gets its own guardrail layer distilled from the field's actual rules, its own emergency patterns and banned phrases, and its own page with a demonstration clinic to ring.
Cosmetic & Appearance
Plastic & Cosmetic Surgery● live demoHarbourline Plastic Surgery · Sydney NSWThe 2023 reforms spoken fluently: cooling-off, protected titles, no phone deposits.Cosmetic Injectables● live demoSolace Aesthetics · Brisbane QLDNo brand names ever, prescriber-first pathway, vascular symptoms treated as emergencies.Medispas & Laser Clinics● live demoSolstice Skin & Laser · Adelaide SAHalf the menu is prescription medicine; she knows exactly which half.Hair Transplant● live demoNorthline Hair Restoration · Sydney NSWNo guarantees, no graft quotes by phone, overseas repairs handled with care.Dermatology & Skin Cancer● live demoCoastline Dermatology · Sunshine Coast QLDSpots the routine booking that is secretly urgent.
Surgical Specialties
Bariatric Surgery● live demoMeridian Bariatrics · Melbourne VICPost-op red flags, GLP-1 enquiries, never an eligibility opinion by phone.Orthopaedics & Sports Medicine● live demoTop End Orthopaedics · Darwin NTDVT and cast red flags, imaging logistics, no opinions about your knee.Vascular & General Surgery● live demoSouthbank Vascular & Surgical · Melbourne VICPost-op safety tiers and honest written-quote fee framing.Ophthalmology & Cataract Surgery● live demoClearview Eye Specialists · Brisbane QLDSudden vision changes jump every queue, instantly.ENT & AudiologyComing soonSoundline ENT & Hearing · Adelaide SAAirway red flags plus hearing-device pricing done properly.Oral & Maxillofacial SurgeryComing soonRidgeway Oral & Maxillofacial · Adelaide SAFacial swelling that cannot wait until Monday, triaged right.NeurosurgeryComing soonHighfield Neurosurgery · Sydney NSWRed-flag symptoms first, referral logistics second, always.
Women's & Men's Health
IVF & Fertility● live demoSouthern Light Fertility · Hobart TASCycle-critical calls prioritised, results privacy absolute, warmth at 10pm.Women's Health● live demoMarigold Women's Health · Melbourne VICPregnancy urgency tiers and a genuinely sensitive register.Men's HealthComing soonAnchorline Men's Health · Perth WATRT handled to the letter, judgement-free capture on every call.Sexual Health● live demoHaven Sexual Health · Brisbane QLDMaximum privacy, zero judgement, results never disclosed.
Medicine & Mind
General Practice & Medical Centres● live demoFernleaf Family Practice · Adelaide SAResults, repeat scripts and recalls handled by the book, on every line at once.Psychology & Psychiatry● live demoClearwater Psychology & Psychiatry · Canberra ACTCrisis calls escalated warmly and instantly, never queued. ADHD enquiries done properly.Weight-Loss Clinics● live demoCompass Weight Management · Geelong VICGLP-1 era volume with never a medicine name or magic number.Gastroenterology & EndoscopyComing soonRiverbend Gastroenterology · Sydney NSWPrep-instruction calls treated as the time-critical things they are.CardiologyComing soonNorthbridge Cardiology · Sydney NSWChest pain gets the 000 script every single time.Sleep ClinicsComing soonRestwell Sleep Clinic · Melbourne VICStudy results stay private; device pricing stays configured.Respiratory & Lung Health● live demoAirway Respiratory Clinic · Brisbane QLDBreathlessness triaged immediately, never left on hold.Pain Medicine & Rheumatology● live demoStillpoint Pain & Rheumatology · Sydney NSWMedication calls handled with care and zero judgement.Allergy & ImmunologyComing soonWattle Allergy & Immunology · Melbourne VICAnaphylaxis scripting built in from day one.Paediatric Specialists● live demoLittle Gum Paediatrics · Perth WAUnwell children get extra caution, parents get calm clarity.Medical Imaging & Radiology● live demoLumen Medical Imaging · Sydney NSWReferral-in-hand callers booked fast; results stay with the radiologist.
Dental & Allied Health
Dental● live demoWattleseed Dental · Perth WAA knocked-out tooth is a minutes-matter emergency. She knows the script.Physiotherapy & Podiatry● live demoStride Physio & Podiatry · Brisbane QLDHigh-volume booking with clean clinical scope.Chiropractic & Osteopathy● live demoAlignwell Chiro & Osteo · Gold Coast QLDBooking-heavy phones with advertising-claim discipline built in.
Don't see your specialty? Tell us your field and we'll build your demo clinic, then email you when it's live.
Request your specialtyHear it yourself
One agent. Three clinics that don't exist.
Meridian, Harbourline and Solace are fictional practices, invented so you can test the agent with no real patients or practitioners anywhere near it. Pick one, tell us who you are, and ring it with your hardest questions.
Meridian Bariatrics · fictional practice, Melbourne
Talk to Luna
Three minute call, right from your browser. Ask it to guarantee results, quote a brand name, or squeeze in a booking the rules say needs a consultation first. The interesting part is what it refuses to do.
Calls are capped at 3 minutes and may be reviewed for quality. This is a demonstration only; no medical advice is given.
Prefer a different voice? Hear the range
Ella is the voice you just heard, and the name is always Luna whichever voice your clinic chooses. Tap any card to listen, or browse the full gallery at lunasystems.com.au/ai-voice-selection.
Filter:
Grace · Helpful Hand
Polished, bright Australian female for friendly professional assistance.
Tap play to hear this voice
Cooper · Friendly Mate
Warm and highly relatable, excellent for customer service.
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Olivia · Sunny Woman
Friendly, happy adult female for engaging conversations.
Tap play to hear this voice
Amelia · Instructor
Strong, composed female voice suited for giving instructions with clarity and authority.
Tap play to hear this voice
Paul · Straight Talker
Deep and firm male voice with a relaxed, conversational delivery.
Tap play to hear this voice
Callum · Brand Spokesperson
Neutral, confident young adult male fit for voiceovers and customer interactions.
Tap play to hear this voice
Barry · Helper
Inviting, friendly male for customer support and product videos.
Tap play to hear this voice
Liam · Guy Next Door
Casual, friendly young male for authentic and engaging conversations.
Tap play to hear this voice
Ethan · Casual Assistant
Laid-back with a relaxed, low-key delivery for effortless, grounded customer support.
Tap play to hear this voice
Heath · Calm & Composed
Smooth professional delivery, perfect for calm customer support.
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Jasper · Vibrant Stylist
A bright, expressive Australian male with an engaging, animated delivery that adds natural personality and warmth to any script.
Tap play to hear this voice
Eleanor · Composed Clarifier
Clear, professional adult female for customer communication.
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How she's trained
Five layers deep. From reception craft to your own brochures.
"Trained on your business" means something specific here. Every agent is assembled from five layers, each versioned, each auditable, and nothing reaches a caller that hasn't passed through all five.
Reception craft
Natural Australian conversation, proper message-taking, booking discipline, reading a nervous caller, and the golden rule underneath it all: if it isn't configured or approved, she says so and captures the question rather than improvising.
The rules of all Australian medicine
AHPRA and Medical Board advertising guidelines, the Privacy Act and state health-records law, TGA therapeutic goods advertising rules, Medicare and fees accuracy, emergency escalation, honest AI disclosure, and recording-consent statutes in all 8 states and territories.
Your specialty's canon
The guidelines of your field's colleges, governing and accreditation bodies, distilled into the layer for your vertical: its red flags, its banned phrases, its money rules and its title protections. Every rule cites the source document it came from.
Your clinic
Your practitioners and their exact titles, services, fees policy and hours, plus your own materials: pre-op and post-op instructions, patient information brochures, aftercare sheets, and a specialised go-live questionnaire about how your practice actually works, so every answer is yours.
Continuous improvement, versioned
Every month, every call is audited: where callers dropped off, which questions had no configured answer, what could be handled better. Improvements are proposed, approved with you, and versioned into the agent, and when a regulator updates guidance, we know exactly which rules are affected. She gets better every month, and never changes without sign-off.
Want this depth of training on your specialty? Request it and we'll build the demo.
Request your specialtyThe guardrails are the product
Go on. Try to make it misbehave.
Any voice bot can answer a phone. The question your insurer, your college and AHPRA would ask is what it says on a recorded line at 9pm with nobody supervising. Tap a question to see how Luna handles it, in any vertical.
Traceable, versioned, maintained
Every rule cites its source. Every agent knows its version.
✓ approved · v1.1
All of medicine
Scope of practice, advertising discipline, privacy, emergency escalation, honest AI disclosure on every call.
✓ approved · all 8 states
Your state
Recording-consent statutes, your health complaints body, after-hours nurse lines, jurisdiction privacy law.
✓ per specialty
Your specialty
The field's own red flags, banned phrases, money rules and title quirks, built per vertical.
configured at onboarding
Your clinic
Your practitioners and their exact titles, services, fees policy, hours, escalation contacts. Config can tighten rules, never loosen them.
Distilled from LUNA's living library of 8,900+ Australian regulatory and professional documents, independently verified against the source text, and monitored for regulatory change. How recordings, transcripts and patient information are handled is spelled out on our data handling and security page.
What it costs you to miss a call
Work it out with your own numbers.
The same calculator LUNA uses with every clinic before onboarding, embedded here so you can see the cost of a missed call before you book a discovery call.
Your Numbers
20
5100
40%
1080
$500
1005000
25%
1050
What You're Losing
Missed calls per month
35
Lost revenue per month
$4,375
Lost revenue per year
$52,500
With LUNA Systems
Recover most of it
Your price
Custom quote
Pricing is tailored to your business after a quick discovery call. Most clients recover the cost in the first week of captured calls.
Stop losing $4,375/month
Free discovery call · No obligation
From go-ahead to go-live
Live on your number in about four weeks.
Configure
Your practitioners and their correct titles, services, fees policy, hours, referral rules and escalation contacts, plus your own materials: pre-op and post-op instructions, patient information brochures, aftercare sheets. A specialised go-live questionnaire makes sure every answer the agent gives is yours, not a generic one.
Assemble and attack
Your agent is built from the approved compliance layers plus your configuration, then attacked with your specialty's adversarial test script. It must pass every probe before it answers a real call.
Go live, improve monthly
Your number routes to the agent, changeable in seconds, never a dead line. Every month your calls are audited, improvements are approved with you and versioned in, and regulation-change monitoring keeps the rules current.
We build around what you already run
Cliniko, Best Practice, Medical Director, Genie, Gentu, Halaxy, Coreplus, your dental suite, whatever runs your day: we design the agent around your systems, never the other way round. You don't change how your practice works to suit us.
Direct integration
Where your practice software has API access, Luna books and writes back in real time. Cliniko is live today, with more connectors on the roadmap.
Built around your workflow
No API? We wire structured, qualified messages into your existing inbox, CRM or task list, formatted exactly the way your team already works.
Standalone when needed
Locked-down legacy system? We stand up a clean parallel capture and booking layer for you, and your team reconciles it in minutes, not hours.
Don't see your specialty?
Tell us your field. We'll build your demo.
Every vertical here started as a rulebook: the guardrails, emergency patterns and banned phrases of one specialty, distilled from the primary sources and independently verified. Send us your specialty and we'll build a working mock-up, a fictional clinic in your field you can ring and test, and let you know the moment it's live. No cost, no obligation.
Request your specialty
Tell us your specialty and a little about your practice. We'll build the mock-up and email you when it's ready to test.
Built by LUNA Systems, Brisbane
Your phones, answered like your reputation depends on it.
Because it does. Book a discovery call and we'll walk you through the demo agent live, plus exactly what setup looks like for your clinic.