Privacy Policy

1. Introduction

LUNA Systems ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lunasystems.com.au and use our services.

We are based in Australia and operate in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and business name (when you contact us or book a consultation)
• Website usage data including pages visited, time spent, and referral source
• Device and browser information
• Information you provide during discovery calls and consultations
• Audio, transcripts, call metadata and contact details you provide when using a website voice demo
• Payment information (processed securely via third-party payment processors)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your enquiries and schedule consultations
• Send you relevant information about our services (with your consent)
• Improve our website and service offerings
• Comply with legal obligations

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. We use Google Analytics to understand how visitors interact with our site. You can control cookie settings through your browser preferences.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• CRM and automation platforms (for service delivery)
• Voice AI, transcription and telephony providers (when you use a call or website voice demo)
• Payment processors (for secure payment handling)
• Analytics services (for website improvement)
• Communication tools (for email and SMS services)

Third-party handling is governed by the provider's terms and any data-processing arrangements in the relevant written scope. Some providers may process or store information outside Australia. Where the Australian Privacy Principles apply, we consider cross-border disclosure, access, security, retention and deletion as part of the approved data flow.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: