Privacy Policy

LUNA Systems Pty Ltd

Last updated: 29 January 2026

LUNA Systems Pty Ltd (“LUNA Systems”, “we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and secure way. This Privacy Policy explains how we collect, use, disclose, and store personal information when you interact with our website, services, software platforms, and communications.

1. What information we collect

We may collect personal information including, but not limited to:

• Name
• Business name
• Email address
• Phone number
• Billing and payment details
• Login credentials for platforms we manage on your behalf
• Website usage data (such as IP address, browser type, device information)
• Communications between you and us (emails, messages, support requests)

We only collect information that is reasonably necessary to provide our services.

2. How we collect information

We collect personal information when you:

• Visit our website
• Submit a form or enquiry
• Book a call or consultation
• Use or access our software systems
• Communicate with us by email, phone, or messaging platforms
• Become a client of LUNA Systems

Some technical information may be collected automatically through cookies, analytics tools, or similar technologies.

3. How we use your information

We use your personal information to:

• Provide, manage, and improve our services
• Set up and maintain software systems and automations
• Communicate with you about your account, services, or enquiries
• Send service-related notifications or updates
• Process payments and invoices
• Comply with legal and regulatory obligations
• Improve our website, systems, and customer experience

We do not sell personal information.

4. Software platforms and data processing

LUNA Systems provides technology services that may include customer relationship management, automation, messaging, scheduling, analytics, and integrations with third-party tools.

When you use our services, we may process personal data on your behalf as part of delivering those services. In these cases:

• You remain responsible for the personal data you collect from your customers
• We act as a service provider supporting your systems
• Data is processed only for the purpose of providing agreed services

5. Third-party services

We may use trusted third-party providers to support our services, including:

• Hosting and infrastructure providers
• Payment processors
• Analytics and performance tools
• Messaging, email, and communication services

These providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate data protection measures are in place.

6. Cookies and tracking technologies

Our website may use cookies or similar technologies to:

• Improve website functionality
• Understand how visitors use our site
• Analyse performance and traffic

You can adjust your browser settings to refuse cookies, however this may affect website functionality.

7. Data security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes administrative, technical, and physical safeguards appropriate to the nature of the information we hold. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted online.

8. Access and correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date. Requests can be made by contacting us using the details below.

9. Retention of information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

10. Marketing communications

We may send you service-related or marketing communications where permitted by law. You can opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.