Answer customer questions on your website 24/7
An AI chatbot on your website handles the questions visitors ask before they decide whether to phone or book. Unlike generic chatbots with pre-set canned responses, LUNA Systems trains the chatbot on each business's specific services, pricing ranges, service areas, opening hours, and frequently asked questions. The chatbot qualifies leads by asking relevant questions, collects contact information, books appointments directly into the business calendar where booking integration is set up, and passes hot leads to the business owner with the context already captured. A 2023 Drift study found businesses using AI chat capture 67% more qualified leads than those relying on static contact forms alone. For Australian service businesses, AI chatbots typically capture 15–25% more website leads by engaging visitors who would otherwise leave without making contact. LUNA Systems usually bundles the chatbot into a website build at no extra ongoing cost. Standalone setups available for existing websites. For regulated healthcare practices (AHPRA-registered providers), the chatbot is configured to avoid making therapeutic claims or providing medical advice — it sticks to factual information and appointment booking.
By Justine Coupland · Last updated May 2026
How It Works
How It Works
We Train the AI on Your Business
We feed the chatbot your services, pricing, FAQs, service areas, and booking rules. It learns to answer questions like a knowledgeable team member.
Install on Your Website
A small code snippet is added to your website. The chatbot appears as a clean, branded widget that matches your site design.
Visitors Get Instant Answers
When someone visits your site, the chatbot greets them and answers questions instantly — no waiting for a callback or email response.
Leads Are Captured and Qualified
The chatbot collects name, phone, email, and service details. Hot leads get flagged immediately. Everything syncs to your CRM.
What's Included
Features
Industry Examples
How Different Businesses Use This
Plumbing
Chatbot asks 'Is this an emergency?' Emergency requests get flagged immediately with an SMS to the on-call plumber. Routine enquiries are booked for the next available slot.
Salons
'Looking for a cut, colour, or treatment?' The chatbot captures preferences, shows available times, and books the appointment — even at 11pm when the salon is closed.
Gyms
Visitor asks about membership pricing. Chatbot explains options, answers FAQs, and books a free trial session. Lead is captured before they click away to a competitor.
FAQ
Common Questions
Will the chatbot give wrong information about my business?▼
No. The AI only answers based on the information we train it with. If it doesn't know the answer, it takes a message and lets you follow up personally.
Can visitors still call or email if they prefer?▼
Absolutely. The chatbot complements your existing contact options — it doesn't replace them. Many visitors prefer chat, especially outside business hours.
How does the chatbot handle multiple visitors at once?▼
Unlike a human receptionist, the AI can handle unlimited simultaneous conversations. Every visitor gets an instant response, no matter how busy your site is.
Can I see the chat conversations?▼
Yes. Every conversation is logged in your CRM with full transcripts. You can review conversations, see which questions are most common, and refine the chatbot over time.
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Pricing
Custom quote
Every package is built and priced around your business, so the number matches the actual work. We quote after a 30-minute discovery call. No public price list, no lock-in.
Book a discovery callIndustries
Who this works for
We've set this up for service businesses across Australia. Here are the industries we work with most.
Ready to Get Started?
Book your free discovery call and we'll design a custom automation plan for your business.