Online bookings that take the admin out of your week
An online booking system lets customers schedule appointments on your website 24 hours a day without phone calls or back-and-forth messaging. It works as scheduling software for Australian businesses: it shows real availability synced to your calendar, prevents double-bookings, collects customer information, can take deposits at the time of booking, and sends automated SMS and email confirmations and reminders. A study published by Klara found text-message appointment reminders reduce no-shows by 38%; a systematic review of 29 studies showed a weighted mean reduction in non-attendance of 34% (Dialog Health, 2025). Multi-touch reminder sequences sent at 72 hours, 24 hours, and 2 hours before an appointment reduce no-shows by 50–70% compared with no reminders. For Australian service businesses — clinics, salons, gyms, tradies — LUNA Systems usually bundles online bookings into the website build at no extra ongoing cost. Standalone setups are also available for businesses with an existing website that doesn't have it. Integrates with Cliniko, Halaxy, Power Diary, ServiceM8, Tradify, Calendly, Google Calendar, and most major Australian booking platforms.
By Justine Coupland · Last updated May 2026
How It Works
How It Works
Customer Books Online
Customers choose a service, pick an available time from your real calendar, and enter their details. Available 24/7 on your website.
Instant Confirmation
Customer receives immediate SMS and email confirmation with appointment details. Event added to your calendar automatically.
Automated Reminders
24-hour reminder, 2-hour reminder, and optional morning-of reminder. Customers can reschedule with one click if plans change.
Calendar Stays Organised
Syncs with Google Calendar, Outlook, or Apple Calendar. Buffer times, travel time, and break blocks managed automatically.
What's Included
Features
Industry Examples
How Different Businesses Use This
Beauty & Salons
Three stylists, different services, different durations. System prevents booking clashes, manages chair allocation, and ensures complex services like colour don't overlap with limited resources.
Trades & Home Services
Mobile mechanic books with 30-minute travel buffers based on postcodes. If running late, the system automatically texts upcoming customers with the delay. Integrates with ServiceM8 and Tradify for job-management sync.
Clinics & Health
Patient books a physiotherapy session at 11pm Sunday night. Gets instant confirmation, 24-hour reminder, and 2-hour reminder. Intake forms sent automatically before the appointment. Direct two-way sync with Cliniko and Power Diary so the patient record stays current.
FAQ
Common Questions
Can I control which time slots are available?▼
Yes. You set your available hours, break times, buffer periods, holidays, and maximum bookings per day. The system only shows customers times that work for you.
What if I need to cancel or reschedule?▼
You can cancel or reschedule from your dashboard or mobile app. The customer is automatically notified and offered alternative times.
Do customers need an account to book?▼
No. Customers simply enter their name, phone, and email. No app download or account creation required — it's as easy as filling in a form.
Can I take deposits to reduce no-shows?▼
Yes. You can require a deposit at booking time via Stripe, Square, or PayPal. This dramatically reduces last-minute cancellations and no-shows.
By how much does the booking system reduce no-shows?▼
Australian service businesses without reminders typically run a no-show rate of 10–20%. With LUNA's multi-stage SMS reminder sequence (instant confirmation + 24h + 2h + one-tap reschedule link), most clients see no-show rates drop to 3–5%. For an 80-appointment-per-month salon at $150 per service, that's recovering roughly $1,200–$1,800 in lost revenue every month.
Is my customer data Australian-hosted?▼
Yes. All booking data, customer details, and SMS records sit on Australian infrastructure — AU-region GoHighLevel instances and Twilio Australia for SMS delivery. Data sovereignty matters for clinics, allied health, and any business handling sensitive customer information.
What integrations does the booking system support?▼
Google Calendar, Outlook, Apple Calendar, Cliniko, Power Diary, ServiceM8, Tradify, Xero, MYOB, Stripe, Square, PayPal, Mailchimp, and any tool with a Zapier or Make connector. The embeddable widget drops into Wix, Squarespace, WordPress, Shopify, and custom-built sites.
How long does it take to set up online booking and reminders?▼
Most LUNA bookings setups go live in 2–4 weeks from kick-off — week 1 to map your services and rules, week 2 to integrate with your existing calendar and CRM, week 3 to test with real bookings, week 4 to switch live. Simple single-stylist or sole-trader setups can be live in under a week.
Do I have to sign a long contract?▼
No. Every LUNA Systems plan is month-to-month with no lock-in. You can pause or cancel any time. Most clients stay for years because the system pays for itself in the first fortnight, but we'd rather earn it than trap you.
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Pricing
Custom quote
Every package is built and priced around your business, so the number matches the actual work. We quote after a 30-minute discovery call. No public price list, no lock-in.
Book a discovery callIndustries
Who this works for
We've set this up for service businesses across Australia. Here are the industries we work with most.
Ready to Get Started?
Book your free discovery call and we'll design a custom automation plan for your business.