Everything You Need to
Never Miss a Lead Again
We don't sell off-the-shelf software. Every solution is built specifically for your business, your industry, and the way you work.
Every system is completely customised and personalised to fit your business
We don’t believe in one-size-fits-all pricing. During our discovery call, we’ll identify exactly what you need so you only pay for services that drive real value for your business.
✓ 100% customised for you
✓ No cookie-cutter templates
✓ Built for your industry
WHO IS THIS FOR?
If you run a local service business and you’re tired of missing leads, this is for you.
The Problem Most Businesses Face
- Missing leads because you're too busy or it's after hours
- Juggling 5 different apps for messages (SMS, Facebook, Instagram, email)
- Playing phone tag to book appointments
- Forgetting to follow up with quotes
- Not enough Google reviews (but too busy to ask)
- No time for marketing or SEO
- AI captures and qualifies leads 24/7, even at 11pm on Sunday
- All messages in one inbox - see the full conversation history
- Customers book themselves, reminders sent automatically
- Follow-ups happen on autopilot - no leads slip through the cracks
- Reviews requested automatically after every job
- AI writes SEO content and manages your online presence
What You Get
Below are the automation services we offer. On the discovery call, we’ll design a custom package with only what your business needs—no wasted spend.
Customer Communication
Your customers get instant responses, even when you're busy or closed.
Website Chat
WHAT IT DOES
Visitors to your website get instant answers to their questions, 24/7. We set up a chat system that knows your business, qualifies leads, collects contact details, and books appointments — even when you're asleep or with another customer.
WHY YOU CARE
You never lose a lead to a competitor because you were too busy to reply. Hot leads get passed directly to you while time-wasters get filtered out.
REAL-WORLD EXAMPLE
Plumber: Chat asks "Is this an emergency?" Emergency calls get flagged immediately, routine jobs get scheduled automatically.
Salon: "Looking for a cut, colour, or treatment?" Captures their preference and shows available times instantly.
Phone Answering
WHAT IT DOES
Your phone gets answered professionally, 24/7. The system handles bookings, takes messages, answers common questions, and routes urgent calls straight to you.
WHY YOU CARE
No more missing calls while you're with a customer or after hours. Every caller gets a professional response, and you never lose business to voicemail again.
REAL-WORLD EXAMPLE
Electrician: System asks "Is this an emergency?" If yes, you get an immediate SMS with caller details. If no, they get booked for a callback during business hours.
Gym: "Looking to join or book a class?" Takes their info, explains membership options, books them for a free trial.
Message Management
WHAT IT DOES
All your messages land in one place — SMS, email, Facebook, Instagram, WhatsApp, Google Business. See the full conversation history with each customer, no matter which channel they used.
WHY YOU CARE
Stop juggling five different apps. Reply from one place, see the complete conversation, and never lose track of a customer again.
REAL-WORLD EXAMPLE
A customer messages you on Facebook, then texts a photo, then emails a question. You see it all in one thread, reply once, and they get your response on their preferred channel.
Online Booking
WHAT IT DOES
Customers book themselves directly into your calendar online. They get instant confirmation, automatic reminders via SMS and email, and can reschedule if needed. No double-bookings, no no-shows.
WHY YOU CARE
No more phone tag trying to find a time that works. Customers book when they're ready (even at 11pm), reminders cut no-shows by 80%, and your calendar stays organized automatically.
REAL-WORLD EXAMPLE
Physiotherapist: Client books Tuesday 3pm at 11pm Sunday night. Gets instant confirmation, 24-hour reminder, 2-hour reminder. If they can't make it, they reschedule themselves without calling you.
Day-to-Day Operations
The administrative work gets handled automatically so you can focus on billable work.
Scheduling
WHAT IT DOES
Intelligent booking that prevents double-bookings, manages buffer times between appointments, blocks out holidays, and ensures you're never overbooked. Syncs with Google Calendar, Outlook, or any calendar you use.
WHY YOU CARE
No more scheduling nightmares. Travel time, prep time, lunch breaks — all handled automatically. Your calendar stays organized without you touching it.
REAL-WORLD EXAMPLE
Mobile mechanic: System blocks 30 minutes travel time between jobs based on postcodes. If you're running late, it automatically texts upcoming customers with the delay.
Hair salon: Three stylists, different services, different durations. System prevents clashes, manages chair allocation, ensures you don't book two colours when you only have one sink.
Follow-Ups
WHAT IT DOES
Automatically chases quotes, abandoned bookings, and completed jobs. Sends reminders about service renewals, maintenance checks, or repeat appointments. Keeps leads warm until they're ready to book.
WHY YOU CARE
Most businesses lose 60% of potential customers because they forget to follow up. This ensures every lead gets the right message at the right time, without you having to remember.
REAL-WORLD EXAMPLE
Cleaner: After sending a quote, system sends a gentle reminder 3 days later, then again after a week. If they don't book after 2 weeks, offers a limited-time discount.
Personal trainer: 6 weeks after a client's last session, they get a "We miss you!" message with an offer to restart. Past clients stay engaged automatically.
Invoicing & Payments
WHAT IT DOES
Send invoices automatically after jobs, take deposits when bookings are made, process payments online, and chase overdue invoices. Integrates with Stripe, Square, PayPal, or your existing payment processor.
WHY YOU CARE
Get paid faster without chasing. Reduce no-shows by taking deposits. Eliminate manual invoicing admin. Never forget to charge someone again.
REAL-WORLD EXAMPLE
Landscaper: When you complete a job, invoice sent immediately via SMS and email. If not paid within 7 days, polite reminder goes out automatically. Client can pay with one click.
Beauty therapist: Bookings require a £20 deposit. No-shows are already covered. Balance invoice sent automatically after the appointment.
Workflow Management
WHAT IT DOES
Set up custom workflows triggered by specific events: new lead, booking confirmed, job completed, payment received. Automatically assign tasks to team members, send internal notifications, or trigger actions in other systems you use.
WHY YOU CARE
Eliminate manual admin. When something happens in your business, the right actions trigger automatically. Nothing falls through the cracks, and your team always knows what to do next.
REAL-WORLD EXAMPLE
Plumber: Emergency booking triggers: (1) SMS to on-call plumber, (2) parts order for common items, (3) calendar block for estimated duration, (4) customer gets technician details and ETA.
Clinic: First appointment triggers: (1) welcome email with forms, (2) task for admin to review medical history, (3) reminder to therapist to review notes before session.
Reviews & Reputation
More 5-star reviews, handled automatically, so new customers trust you before they even call.
Review Requests
WHAT IT DOES
Automatically asks for reviews after every completed job via SMS and email. Smart timing — waits until the customer has actually experienced your service. One-click review links for Google, Facebook, or wherever matters most for your business.
WHY YOU CARE
More reviews = more trust = more customers. Most businesses forget to ask, or feel awkward about it. The system asks professionally every single time, so your review count grows consistently without you doing anything.
REAL-WORLD EXAMPLE
Cleaner: 2 hours after job completion, customer gets a text: "Hi Sarah, thanks for choosing us today! If you're happy with the clean, we'd love a quick Google review: [link]. Takes 30 seconds."
Personal trainer: After 4 sessions (when they've seen results): "You've been crushing it! Mind leaving us a review to help others start their fitness journey? [link]"
Review Monitoring
WHAT IT DOES
See all your reviews from Google, Facebook, Trustpilot, and industry-specific sites in one dashboard. Get instant notifications when new reviews come in. Track your average rating over time and spot trends.
WHY YOU CARE
Stop checking five different websites every day. See everything in one place, respond quickly to feedback (especially negative reviews before they hurt you), and understand what customers actually think.
REAL-WORLD EXAMPLE
You wake up to a notification: "New 2-star Google review." You see it immediately, respond professionally within an hour, turn the situation around. Customer updates to 5 stars because you cared enough to fix the issue.
Review Responses
WHAT IT DOES
Drafts professional responses to reviews (both positive and negative) in your brand voice. You can edit before sending, or set it to auto-reply to 5-star reviews with a thank you. Makes responding fast and easy so you actually do it consistently.
WHY YOU CARE
Responding to reviews shows you care and improves your reputation. But manually replying to every review takes time. This makes it fast, so you respond consistently instead of letting reviews pile up unanswered.
REAL-WORLD EXAMPLE
Restaurant: 5-star review comes in, instant reply: "Thanks so much Emma! We're thrilled you enjoyed the pasta. Can't wait to welcome you back soon. - The team at Bella's"
Tradesperson: Negative review about being late. Drafted response: "We sincerely apologize for the delay. We've reviewed our scheduling to prevent this. We'd love to make it right - please contact us directly." You review, adjust tone, and send.
Website Display
WHAT IT DOES
Embeds your best reviews directly on your website. Shows star ratings, customer testimonials, and review counts. Updates automatically as new reviews come in. Fully customizable to match your website design.
WHY YOU CARE
Social proof sells. When potential customers see real reviews from happy customers on your website, they trust you more and are more likely to book. It's like having your best customers sell for you 24/7.
REAL-WORLD EXAMPLE
Someone lands on your website, sees "4.9 stars from 127 happy customers" with recent reviews displayed. They read: "Best plumber I've ever used - prompt, professional, fair price." They're now 10x more likely to call you instead of shopping around.
Marketing & Visibility
Keep your business visible online without becoming a marketing expert.
Directory Management
WHAT IT DOES
Keeps your business information (address, phone, hours, services) accurate and consistent across Google, Facebook, Bing, Apple Maps, Yelp, and 50+ other directories. Update your details once and everything syncs automatically.
WHY YOU CARE
Inconsistent listings confuse customers and hurt your Google ranking. Manual updates across 50+ sites take hours. This keeps everything synced automatically, so customers always find accurate information.
REAL-WORLD EXAMPLE
You move premises or change your phone number. Update it once, and within 24 hours it's corrected on Google, Facebook, Apple Maps, Yelp, and everywhere else. No more customers showing up to your old address.
Local Search
WHAT IT DOES
Creates content for your website and Google Business Profile that helps you show up when locals search for what you do. Service pages, blog posts, FAQs — all written to target the searches people actually use in your area.
WHY YOU CARE
Ranking higher in Google = more customers finding you without paying for ads. But creating good search-friendly content takes hours and expertise you don't have. This does it automatically.
REAL-WORLD EXAMPLE
Plumber in Manchester: System creates "Emergency Plumber in Didsbury - 24/7 Service" blog post, optimizes your Google Business Profile for "plumber near me Manchester", creates service pages for "boiler repair Didsbury". You start ranking on page 1 for local searches.
Content Creation
WHAT IT DOES
Creates and publishes content automatically to your Google Business Profile, website blog, and social media. Tips, project showcases, seasonal offers, industry news — all written in your brand voice and posted on schedule.
WHY YOU CARE
Consistent content keeps you visible and signals to Google you're an active, trustworthy business. But finding time to write posts every week is impossible. This keeps your online presence active without adding to your workload.
REAL-WORLD EXAMPLE
Every Monday: Google Business post "Winter Special - 15% off gutter cleaning this month." Thursday: blog post "5 Signs You Need Your Boiler Serviced Before Winter." Saturday: social post showcasing your best recent job. All automatic.
Social Media
WHAT IT DOES
Publish once and your content automatically goes to Facebook, Instagram, LinkedIn, Twitter, and Google Business Profile. Optimizes format and text for each platform. Schedules posts for optimal times when your audience is most active.
WHY YOU CARE
Staying active on social media matters, but manually posting to five different platforms is exhausting. This lets you maintain a consistent presence everywhere with a fraction of the effort.
REAL-WORLD EXAMPLE
You post a before/after photo of your latest job once. It automatically goes out as: Instagram Story with text overlay, Facebook post with longer description, LinkedIn professional update, Twitter thread, Google Business Photo Post. One action, five platforms covered.
Ad Management
WHAT IT DOES
Creates, manages, and optimizes your Google and Facebook ad campaigns. Sets targeting, writes ad copy, tests variations, adjusts budgets, and pauses underperforming ads automatically. You set the budget and goals, the system handles the rest.
WHY YOU CARE
Ads work, but managing campaigns properly requires expertise and constant monitoring. DIY campaigns waste money on bad targeting. Agencies charge thousands. This gives you professional-level ad management at a fraction of the cost.
REAL-WORLD EXAMPLE
You allocate £500/month for Google Ads. System creates campaigns targeting "emergency plumber Manchester", tests 3 different ad variations, sees which converts best, shifts budget to that one. Pauses ads when you're fully booked. You get qualified leads without touching the campaigns.
Performance Reports
WHAT IT DOES
Every week you get a simple report showing: leads generated, bookings made, reviews gained, website visitors, where customers found you, ad performance, and ROI. Plain English, no jargon, just what matters for your business.
WHY YOU CARE
You need to know if this is working and what's actually bringing in customers. These reports show exactly what's driving results, so you can double down on what works and cut what doesn't.
REAL-WORLD EXAMPLE
Monday morning email: "Last week - 14 new leads (8 from Google, 4 from Facebook ads, 2 from website), 9 bookings confirmed worth £2,400, 3 new 5-star reviews, website traffic up 22%. Your Google Ads returned £8 for every £1 spent."
Mobile App
Run your business from your pocket.
Click for Full Details
See how the mobile app works in practice
WHAT IT DOES
Your business management system on iOS and Android. Everything from the full platform accessible in a mobile app. Manage your entire business from your phone while you're on a job, commuting, or anywhere away from your desk.
KEY FEATURES
- All Messages in One Place: SMS, email, Facebook, Instagram, WhatsApp messages in one inbox. See full conversation history and reply instantly.
- Calendar: View today's schedule, upcoming appointments, accept or reschedule bookings, see customer details before you arrive.
- Instant Alerts: Push notifications when you get a new lead, booking, payment, or review. Never miss an opportunity.
- Invoicing & Payments: Send invoices with one tap, see who's paid and who owes, take payments on the spot via mobile card reader.
- Review Management: Get notified of new reviews, reply directly from the app, turn around negative feedback before it hurts you.
- Live Dashboard: See how many leads came in today, bookings confirmed, revenue generated, and what needs your attention right now.
- Customer History: Quick access to customer history, previous jobs, notes, and all communication—one tap away.
- Quick Actions: Call customer directly from the app, get directions to their location, or send them a message—without switching apps.
WHY YOU CARE
You're not chained to a desk. Run your business from anywhere—reply to leads between jobs, check your schedule while having coffee, send an invoice from the van. Stay on top of everything without being glued to a computer.
REAL-WORLD EXAMPLE
You're finishing a job. Your phone buzzes—new booking request for tomorrow afternoon. You check your calendar, see you're free, tap "Accept", customer gets instant confirmation. Another buzz—payment received for today's job. You mark it complete and the review request goes out automatically. You check tomorrow's schedule: 3 jobs, all details and directions ready to go. All done in 2 minutes without touching a laptop.
Custom Solutions
Got a weird workflow or unique process? We'll build whatever you need.
Custom Automations & Integrations
WHAT IT DOES
We build completely custom automations tailored to your business. Connect your existing software, create unique workflows, automate repetitive tasks that are specific to how you work. If you can describe it, we can build it.
WHY YOU CARE
Your business isn't exactly like everyone else's, so why should your systems be? We build solutions for the weird, specific things you do that off-the-shelf software doesn't handle. No more manual workarounds or "making do" with tools that don't quite fit.
WHAT WE CAN BUILD
- Connect Your Existing Tools: Xero, QuickBooks, MYOB, FreshBooks, Shopify, WooCommerce, Asana, Trello, industry-specific software - we make them all talk to each other
- Industry-Specific Workflows: Salon booking sequences, field service routing, workshop job tracking, practice management - we understand your industry's quirks
- Unique Business Processes: That thing you do that's specific to your business? We automate it.
- Custom Reporting: Pull data from multiple systems into one weekly report that actually makes sense for how you run things
- Smart Routing & Logic: "If this happens, do that. Unless it's Tuesday, then do this other thing instead." We build the weird rules that make your business run.
- Data Migration: Moving from one system to another? We handle the messy data transfer work.
REAL-WORLD EXAMPLES
Mechanic: Job completed in workshop software → Invoice automatically created in Xero → Payment link sent to customer via SMS → Parts used deducted from inventory → Reorder triggered if stock low → Review request sent 24 hours later. All automatic.
Beauty salon: Client books online → Automatically added to salon booking software → Triggers email with pre-appointment forms → Fills in their beauty profile → Products they need reserved from inventory → Reminder sent via their preferred channel → Post-appointment feedback request.
Gym owner: "When a member's membership is expiring in 7 days, check if they've been to a class in the last 30 days. If yes, send renewal offer. If no, send re-engagement offer with free PT session. If they renew, assign them to onboarding sequence. If they don't respond after 3 days, notify staff to call them."
HOW IT WORKS
Tell us what's driving you nuts, what takes too long, or what you wish just happened automatically. We figure out how to build it. You don't need to know how it works technically - just describe the problem, and we'll design the solution. Then we build it, test it, train you on it, and maintain it.
READY TO STOP MISSING LEADS?
Every day you wait is another day losing customers to competitors who've already sorted this.
Custom Pricing
Pay only for what you need
100% Custom
Built for your business, not a template
We Train You
You’ll actually understand how to use it
We’ll discuss your business, identify opportunities, and create a custom package that fits your needs and budget.
SERVICES
Website Chatbot
Booking Automation
Review Management
CRM Setup
Voice AI
Custom Integrations
INDUSTRIES
Plumbers & Electricians
Salons & Spas
Gyms & Trainers
Auto Repair
Clinics & Health
Home Services
© 2025 LUNA Systems | Helping service businesses automate since 2023