LUNA
Keep Your Clinic Audit-Ready
Practice manuals, patient documents and signage that stand up when someone checks.
Practice Compliance is the done-for-you side of running a regulated clinic in Australia. We review, rebuild and maintain your policy manual, your patient documents and your clinic signage so the paperwork is current, organised and ready when an audit or accreditation visit lands. Built for AHPRA-registered practices: GP, dental, allied health, specialist and cosmetic.
Why it matters
The cost of out-of-date paperwork
Nurse-founded
LUNA is founded by a nurse, so the clinical-governance side is handled by people who have worked in healthcare
AHPRA
advertising and practice standards built into every document and page we touch
Audit-ready
your manual, consent forms and signage current and organised before the visit, not during it
Ongoing
Compliance Care keeps documents refreshed as the guidelines change
We prepare you for audit and accreditation. Your practitioner reviews and signs off clinical accuracy, so the clinical call always stays with the clinic.
What we look after
What practice compliance actually covers
Most clinics do not fail an audit because the care is poor. They scramble because the paperwork has drifted: the policy manual is three versions behind the current guidelines, consent forms have been copied from a template that no longer reflects the rules, and the signage on the wall is whatever was printed years ago. Practice Compliance is the service that fixes that and keeps it fixed, so the documents are ready before anyone asks to see them.
We work across the four things a regulated practice has to get right on paper. We review and rebuild your policy and procedure manual against current best-practice guidelines and regulatory-body standards. We review your patient documents, the consent forms and information sheets, so they are clear, current and consistent. We produce clinic signage and checklists that are ready to print. And we run a free check of your clinic website against the AHPRA advertising guidelines, because the website is the document most likely to be breaching a rule without anyone noticing.
The line we never cross: we audit, recommend, normalise and maintain your documents, and your practitioner reviews and signs off the clinical accuracy. We are confident about the quality of the documents we produce, the best-organised, most current manual you have had, and careful about the regulatory result, because the registration on the line is the clinic's, not ours. This prepares you for audit and accreditation. It is not a guarantee of a regulatory outcome.
Practice manuals, patient documents and signage that stand up when someone checks.
FAQ
Common questions
Who is practice compliance for?▼
AHPRA-registered clinics in Australia: general practice, dental, allied health, specialist and surgical, cosmetic, and skin or laser clinics. If you have to keep a policy and procedure manual current, manage patient consent documents, and be ready for an audit or accreditation visit, this is built for you. It pairs with our healthcare marketing work, so a clinic can have us handle both being found by new patients and staying audit-ready behind the scenes.
Do you guarantee we will pass our audit?▼
No, and be cautious of anyone who does. We prepare you for audit and accreditation by making sure your documents are built on current best-practice guidelines, regulatory-body standards and recent literature, and by keeping them organised and up to date. Your practitioner reviews and signs off the clinical accuracy. We are confident about giving you the best-organised, most current paperwork you have had. The regulatory outcome itself depends on your practice as a whole, so we are careful never to promise it.
What is the free website compliance check?▼
It is a scan of your clinic's live website against the AHPRA advertising guidelines, looking for the wording that quietly breaches the rules: testimonials, comparative or absolute claims, and unverified statements about outcomes. You get a plain-English report of what to change. It is the one part of this pillar with its own quick intake form rather than the standard enquiry, because it is a free lead magnet designed to give you something useful before we ever speak.
What is Compliance Care?▼
Compliance Care is the ongoing tier: an annual refresh of your documents as the guidelines change, audit-calendar monitoring so nothing lapses, and your manual kept answerable in plain English for staff. A practice manual is only useful while it is current, and guidelines move. Compliance Care is how a one-off build stays a living system rather than a document that slowly goes out of date in a drawer.
Guides & articles
Not sure where to start?
Book a free discovery call and we'll map out what would move the needle for your business.
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