From Chaos to Automated in 4 Weeks
We know you're busy running your business. Here's exactly what happens when you work with us — no surprises, no confusion.
Clear timeline. No tech jargon. Just a simple process that works.
How Does LUNA Systems Work?
LUNA Systems delivers website, SEO, ads, GBP, and business automation work for Australian service businesses through a five-step process: Discovery, Audit + Plan, Build, Launch, and Iterate. Discovery is a 30-minute call where we listen to what you're trying to fix. Audit + Plan produces a written plan with scope and timeline — yours to keep whether you hire us or not. Build phase typically runs 2–6 weeks depending on scope, in staged delivery so you see progress weekly. Launch goes live with monitoring and plain-English monthly reports. Quarterly iteration keeps the system evolving with your business. No lock-in contracts. Every quote is custom — we don't have a public price list because no two engagements are the same.
The Complete Process
Exactly what happens, week by week
No confusion, no surprises. Here's the full process from first call to live system.
Step 1
Discovery & Planning
We start with a free 30-minute discovery call where we learn how your business actually operates day to day. We audit your current online presence, map out where leads are being lost, identify which automation features will deliver the highest return, and build a custom plan tailored to your industry and workflow. You walk away with a clear picture of what we'll build — no jargon, no guesswork.
Step 2
Build & Configure
Our team builds your custom automation system from scratch. This includes configuring your AI phone answering agent trained on your specific services and pricing, setting up your website chatbot, connecting online booking to your calendar, building CRM workflows for lead follow-up, and wiring everything together so your tools talk to each other. We handle all the technical work — you don't need to touch a thing.
Step 3
Testing & Training
Before anything goes live, we run thorough testing with real-world scenarios — test calls, test bookings, test chat conversations. We fix any issues, then record custom training videos for your team and run a live walkthrough session so everyone feels confident using the system. Most clients are fully comfortable within a day or two.
Step 4
Launch & Monitor
Your automation system goes live with 24/7 lead capture from day one. During the first two weeks, we monitor everything closely — call handling, chatbot conversations, booking flows, follow-up sequences. Any issues are fixed immediately, not next week. We schedule a 30-day review to assess performance and fine-tune the system based on real data.
Step 5
Optimisation & Support
Automation isn't set-and-forget. We provide regular performance reports showing leads captured, calls handled, reviews generated, and time saved. As your business evolves — new services, changed hours, seasonal patterns — we update your automations to match. Your monthly fee includes ongoing support, system improvements, and automatic software updates.
Learn More
Explore what we offer
See the full range of services we offer, browse our frequently asked questions, or get in touch for a custom quote.
FAQ
How it works — common questions
How long does it take to set up business automation?▼
Basic setups like missed call text back and online booking go live within a week. A full system with AI phone answering, chatbot, CRM, and workflow automation usually takes two to four weeks from the first call to launch day. The timeline depends on how many integrations are involved and how quickly we can get the inputs we need from you — usually a few hours of your time spread across the build.
What do I need to provide to get started?▼
Three things: a 30-minute discovery call, access to your existing tools (booking calendar, email, phone number, website), and a list of the questions your customers ask most often. We do the rest — configuration, testing, integration, training videos. You don't need to write a brief, learn new software, or wrangle any of the tech yourself.
What happens after launch?▼
We monitor the system closely for the first two weeks — call handling, chatbot conversations, booking flows. Anything that needs adjusting gets fixed immediately. At the 30-day mark we run a review session to look at real data: leads captured, calls handled, time saved. After that, your monthly fee covers ongoing support, software updates, and changes to the automations as your business evolves.
Do I need any technical skills to use this?▼
No. The whole point of done-for-you automation is that you keep running your business while we run the system. You get a short training video and a live walkthrough so you know what the system is doing on your behalf, but day-to-day operation is automatic. If something changes — new service, different hours, updated pricing — you message us and we update the automations.
Can I see how it works before I commit?▼
Yes. The discovery call is free and includes a working demo of the components you're interested in — usually the AI phone agent and the chatbot. You hear it answer a call, see it handle a booking enquiry, and ask whatever questions you like. There's no pressure to move forward, and the discovery output is yours to keep either way.
Why It Works
Built for busy business owners
You don't have time to become a tech expert, and you shouldn't have to. Every step is done for you, so you can keep running your business while we build the system around it.
Done-for-you, genuinely
We handle the configuration, integrations, testing, and ongoing maintenance. You keep running your business while we build the system around it.
No software rollout to survive
Most automation projects fail because they're handed over with a login and a help article. We don't do that. You're never left to wire it up yourself.
Fast, without cutting corners
Basic setups can be live in a week. Bigger systems with AI phone, chatbot and CRM take longer because we don't skip testing.
We don't disappear after launch
Your monthly fee covers support, monitoring, and updates. New service, new hours, seasonal shift, we change the automations to match.
Live within a week for missed call text back and online booking; a bit longer for full AI phone answering, chatbot, CRM setup, and workflow automation.
2-4
weeks from kick-off to live system
0
minute discovery call to get started
24/7
lead capture from day one
0
tech skills you need to bring
Ready to get started?
Book your free discovery call and let's map out your automation plan.