Reviews and reputation that put you in the map pack

LUNA Reviews (see the review-automation page) is the engine: the conditional request that goes out after a job, the star-rating gate, and the routing that sends low scores to your team privately and high scores to Google. This page, Reviews & Reputation Management, is the ongoing layer on top: your Google Business Profile, weekly posts, responding to every review, photos, Q&A, and watching the dashboard. Most clients run both together: one generates the reviews and feedback, the other manages what happens with them.

Yes. Plenty of business owners run a perfectly fine Google Business Profile themselves. If you've got 30 minutes a week to write a post, monitor the dashboard, respond to questions, and refresh photos, you don't need us. If you don't have those 30 minutes, or you've been "meaning to do it" for 18 months, that's when we make sense.

We've reinstated suspended profiles before. The process is annoying, Google's appeals system is slow and opaque, but most legitimate businesses get reinstated within 2 to 4 weeks if the appeal is written properly. We can take this on as a one-off if you don't want ongoing management.

No. Nobody can. Google's local algorithm considers proximity to the searcher as one of three top ranking factors, and we can't change where your business is. What we can do is fix everything else: relevance, prominence, profile completeness, reviews, posts, photos, so you rank as high as your geography allows. Most local businesses with neglected profiles see 2 to 3x their previous map-pack appearances within 90 days.

Don't ignore it. Don't argue with it publicly. Don't try to get it removed (Google rarely removes legitimate negative reviews). Respond within 24 hours, acknowledge the issue specifically, offer to make it right offline, and keep the tone neutral. If LUNA Reviews is running, most low-rating feedback never becomes a public review in the first place: it routes to you internally, before the customer is asked to post anywhere.

Real problem in some industries. Google's reporting tools work better than they used to but aren't perfect. We help flag and document suspicious reviews. Sometimes they come down. Sometimes they don't. Either way, the response you write underneath matters more than getting them removed.

Yes. We never publish patient testimonials in ads, posts, or profile copy. The underlying feedback collection (LUNA Reviews) is built around internal-feedback routing, giving the practice the regular patient-feedback record AHPRA and insurers expect, without turning any of it into marketing.

Weekly. Sometimes twice in a week if there's a seasonal push (school holidays, end-of-financial-year, public holiday hours). Less often is a missed opportunity. More often is usually not worth the effort.

No, deliberately. This service owns your Google Business Profile, your review responses, your photos, your Q&A, and your reputation across platforms. Technical SEO, backlinks, and where you actually rank in search results sit with our SEO service. The two work together but are scoped and quoted separately.

Yes. You get a monthly summary of what we posted, the engagement, and the upcoming month's plan, plus the LUNA Reviews dashboard numbers. If you want to review every post before it goes live, we can set that up, but most clients hand the calendar to us and only review monthly.