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Paid advertising that brings booked work, not just clicks and likes

Paid advertising for an Australian service business generally means two channels, and they catch customers at different moments. Google Ads is pay-per-click (PPC) search advertising: you show up when someone actively searches for what you sell, like "emergency plumber" or "physio near me", and you pay only when they click. Meta Ads (Facebook and Instagram, both owned by Meta) is paid social: you show up in front of people who haven't started searching yet but fit your customer profile, based on a visual or aspirational offer. Done properly, both channels tie ad spend to booked work, not just clicks or likes: keyword and negative-keyword research, ad copywriting, bid and budget control, conversion tracking, and weekly optimisation on the Google side; pixel or CAPI tracking, audience building, creative briefs, and funnel design on the Meta side. Done badly, either one burns budget on the wrong traffic. LUNA Systems runs both channels for Australian service businesses: tradies, clinics, allied health, professional services, salons, gyms, aesthetics. We'll tell you honestly which channel (or which mix) fits your business before we touch a dollar, because the two suit very different businesses. Your ad spend is billed directly to your own account by Google or Meta. We never take a percentage-of-spend cut, so we have no reason to push you to spend more than the work needs. No 12-month contracts. No locked-in management fees. You can leave any month.

By Justine Coupland · Last updated May 2026

How It Works

How It Works

1

Discovery call

30 minutes. You tell us about your business, your average job value, your service area, your customer, and what you've tried. We tell you honestly whether Google, Meta, both, or neither fits. No pitch.

2

Audit + plan

If you've already got campaigns running, we audit the account first and show you what's wasted. If you haven't, we map out which channel and campaigns to run first and what the budget should be. Written plan. Yours to keep.

3

Set up tracking and launch

Conversion tracking, GA4 events, call tracking, form tracking, Meta pixel or CAPI. Connected to your CRM so we know which click became which job. Then we launch the first campaigns and let them learn.

4

Optimise weekly. Report monthly.

Inside the account most days in the first month. After that, weekly: kill what's not converting, scale what is, write new ads or refresh creative, refine targeting. Monthly report is plain English.

What's Included

Features

We tell you which channel actually fits: Google Ads suits businesses where the customer is already searching (trades, emergency services, most professional services). Meta suits visual, aspirational offers where the customer isn't searching yet (aesthetics, salons, gyms, allied health). Plenty of businesses run both; some should only run one. We say no to the channel that won't work rather than take the budget anyway
Audit what's running first: if you've already got ads running on either platform, we show you what's wasted before we touch anything. Most accounts have 30 to 50% of spend going to waste
Conversion tracking, not vanity metrics: calls, form submissions, and bookings tracked back to the keyword, ad, audience, or campaign that brought them. You see cost per booking, not cost per click or cost per like
Pre-qualifying creative and copy: ad copy and lead-form questions that filter out the wrong customer before they call, so you're not paying for enquiries you'd never take on
Test, then taper: we won't keep spending your money on either platform if it's stopped working
Monthly summary that takes five minutes to read: three numbers, Spent, Booked, Cost per booking
You see the ad spend: Google and Meta bill you directly. We don't touch your card. Whatever they charge, you see
No percentage-of-spend management fee: fixed monthly fee, disclosed in writing before you sign, on either or both platforms. We don't pay ourselves more just because you spend more
No lock-in: month-to-month, cancel any month with 30 days' notice on either platform
Powered by AI, reviewed by humans: AI for account analysis, ad variants, and creative testing; humans for every change before it goes live

Industry Examples

How Different Businesses Use This

Tradies

Google Ads only, usually: emergency-intent keywords with aggressive bids, geo-targeting by suburb, call-tracking from ads to phone, negative keywords for DIY queries. Meta rarely earns its keep here. Nobody scrolling Instagram is thinking "I need an electrician right now"

Aesthetics & cosmetic clinics

Meta-led, usually: before/after creative (AHPRA-safe where applicable), Instagram-led campaigns, lead forms with pre-qualifying questions, retargeting from clinic Instagram followers. Google Ads for condition-specific searches runs alongside it

Clinics & allied health

Both channels: Google for condition-specific, AHPRA-safe search campaigns with Cliniko or Halaxy booking attribution; Meta for awareness and retargeting from blog readers, also AHPRA-safe

Salons & gyms

Meta-led: visual treatment menu ads or free-trial lead forms, suburb-targeted offers, retargeting lapsed members or followers, integration with online booking platforms for direct conversion attribution

Professional services

Google Ads only, usually: high-intent commercial queries, lead-form ads with pre-qualifying questions, condition- or service-specific landing pages

How It Compares

See How We Stack Up

The honest comparison isn't Google vs Meta in the abstract, it's which one fits how your customer actually buys. Here's how the two channels stack up on the things that decide whether ad spend turns into booked work, no pricing, just what you actually get.

Google AdsMeta Ads (Facebook + Instagram)
Catches the customerActively searching right now: "emergency plumber", "physio near me"Before they start searching: a visual or aspirational offer they weren't looking for yet
Works well forTrades, emergency services, most professional services, clinics with condition-specific search demandAesthetics, cosmetic clinics, salons, gyms, allied health, anything visual or aspirational
Usually doesn't suitLow-intent, impulse-only categories with no search demandTrades and emergency services: nobody scrolls Instagram thinking "I need an electrician now"
Learning periodA few weeks of conversion data before hard optimisationFirst two weeks are Meta's learning phase while it finds the right audience
How they chargeFixed monthly management fee, ad spend billed direct to your Google accountFixed monthly management fee, ad spend billed direct to your Meta account
Transparency on spendFull owner access: every keyword, ad, and dollarFull owner access: every audience, ad, and dollar
Lock-in contractNone: month-to-month, 30 days' noticeNone: month-to-month, 30 days' notice
ReportingPlain-English monthly update: Spent, Booked, Cost per bookingPlain-English monthly update: Spent, Booked, Cost per booking

FAQ

Common Questions

Should I run Google Ads, Meta Ads, or both?

Depends on how your customer buys. If someone needs you urgently and goes straight to Google (trades, emergency services, most professional services), lead with Google Ads. If your offer is visual and aspirational, something people are tempted into rather than urgently hunting for (aesthetics, beauty, gyms, clinics), Meta earns its keep too, often alongside Google. Plenty of service businesses run both. We'll tell you the honest mix on the discovery call rather than selling you everything by default.

How much should I spend?

It depends on your service area, your competitors, and your average job value, and it's a different floor per platform. For Google Ads, a metro service business in a competitive category usually needs $1,500 to $3,000 a month in ad spend to see consistent volume; a regional or niche business can work on $500 to $1,000. For Meta, the floor is about $500/month. Below it, the data Meta needs to optimise doesn't accumulate fast enough. With $1,500 to $3,000/month where most service businesses see consistent results. Your ad spend and our management fee are two separate things: ad spend is billed directly to your own account by Google or Meta, we never touch it, and we never take a cut of it.

How does management pricing work?

Most Australian agencies price one of two ways: a fixed monthly fee, or a percentage of your ad spend (commonly 10 to 20%). We only do fixed fees, on either platform. A percentage-of-spend model quietly rewards the agency for getting you to spend more, whether or not it books more work, and that's a conflict we don't want. Our fee depends on the size of the account and how many campaigns we're running, and it's disclosed in writing before you sign.

What if paid advertising doesn't work for my industry?

Some industries don't fit either channel well: pure impulse-buy businesses, low-margin retail, anything where the customer isn't actively searching and isn't swayed by a visual offer either. We'll tell you on the discovery call if your business is in one of those categories. We'd rather lose the sale than take your money on a campaign we don't believe in. About half our discovery calls end with "here's what we'd recommend instead."

Do you lock me into a contract?

No. Month-to-month, cancel any month with 30 days' notice, on either platform. You keep full owner access to your Google Ads and Meta ad accounts either way. If you leave, the account and its history stay with you.

Will I see what's being spent each day?

Yes. You have full owner access to both accounts. You can log in any time and see every keyword, ad, or audience, and every dollar. Google and Meta bill your card directly. We never touch your ad spend or run "agency-managed" accounts that hide the data.

What's a realistic timeline to see results?

On Google, first clicks within hours of launch and first bookings usually within the first week; optimised performance (bad campaigns killed, good ones scaled) typically 4 to 6 weeks in once there's enough conversion data. On Meta, the first two weeks are learning mode while the algorithm finds the right audience, with tightening and scaling from week three. Anyone promising a flood of jobs in 24 hours on either platform doesn't understand how the auction works.

Pricing

Custom quote

Every package is built and priced around your business, so the number matches the actual work. We quote after a 30-minute discovery call. No public price list, no lock-in.

Book a discovery call

Ready to Get Started?

Book your free discovery call and we'll design a custom automation plan for your business.

Get in touch

Ready to grow your business?

Tell us a bit about what you're after and we'll get back to you within one business day with honest advice on where to start. No hard sell.

Free discovery call — 30 minutes
Custom plan tailored to your business
Australia-wide service