Virtual Receptionist for Law Firms in Australia
A virtual receptionist for lawyers answers a firm's incoming calls and runs the intake work a legal practice can't afford to get wrong: capturing a new client's details accurately (the matter type, the parties involved, the opposing party, how urgent it is), running an initial conflict-of-interest screening question before any consultation is booked, handling distressed callers in family, criminal or accident matters with a calm professional manner, and booking the consultation straight into the right solicitor's calendar. The reason a law firm specifically needs this is that lawyers bill in six-minute units, and breaking off a client meeting or court prep to answer the phone is lost billable time every single hour. At the same time, a new-client call that hits voicemail rarely waits — the caller rings the next firm on the list and the matter walks out the door. An attorney virtual receptionist closes that gap by answering every call, taking the intake properly, and only booking callers who clear an initial conflict check, so the firm doesn't accidentally book a consultation with someone who conflicts against an existing client. LUNA Systems configures it to your practice areas, your solicitors and who takes new matters, and your intake and conflict questions, on your existing number. Calls are handled discreetly with client confidentiality and legal professional privilege respected, recordings and transcripts are stored encrypted, and it runs 24/7 so the after-hours client whose matter just turned urgent actually reaches someone. It charges a flat monthly fee with no per-minute charges, sets up in two to four weeks, and is quoted per firm after a discovery call — well under the $55,000–$65,000 a year a full-time receptionist costs.
The Problem
Why Calls Are Slipping Through
Every interrupted hour is lost billables
A solicitor billing in six-minute units can't break off client work or court prep to answer the phone, but the calls keep coming. A virtual receptionist for lawyers takes the whole phone load, so fee-earners stay on billable work and nothing rings out to voicemail.
New-client calls going to voicemail walk out the door
A prospective client with a new matter rarely leaves a message — if they can't get through, they ring the next firm and that matter is gone. The receptionist answers every new-client call, takes the intake properly, and books the consultation so the firm doesn't lose the work it never knew it had.
No conflict check before a consultation is booked
Booking a caller who turns out to conflict against an existing client is a real problem for a firm. The receptionist asks an initial conflict-of-interest screening question up front — the parties and the opposing party — and flags or holds anything that needs the firm to clear it before the consult goes in the diary.
What You Get
Everything Included in Your Receptionist
FAQ
Common Questions
Can it run a conflict check before booking a consultation?▼
Yes — that's a core part of the legal intake. The receptionist asks an initial conflict-of-interest screening question up front, capturing the parties and the opposing party, and won't book a consultation that needs clearing without flagging it to the firm first. It's a first-pass screen at intake, not a substitute for your full conflict search, but it stops the obvious clashes before they reach the diary. Get in touch for a custom quote.
How does it handle confidential or distressed callers?▼
Calls are handled discreetly, with client confidentiality and legal professional privilege respected, and recordings and transcripts stored encrypted. Callers in family, criminal or accident matters are often stressed, so the receptionist is scripted to be calm and professional, take the details without prying beyond what's needed, and book the consultation or route a genuinely urgent matter to the right person.
Will it connect to our practice management system or calendar?▼
Yes. Consultations booked by the receptionist land straight in the right solicitor's calendar, and we connect to most practice management and calendar tools via integration so there's no double-handling. We configure your practice areas and who takes new matters during setup. Our after-hours answering covers the evening and weekend calls end to end.
What does it cost compared to a front-desk hire?▼
A full-time legal receptionist runs roughly $55,000–$65,000 a year in salary before super, leave and on-costs, and only covers business hours one line at a time. The virtual receptionist covers every call 24/7 for a flat monthly fee, quoted per firm after a discovery call so it matches your call volume and practice areas.
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