AI Receptionist · Data Handling & Security
Patient information, handled like it matters.
Calls to a clinic contain health information, so we treat every recording, transcript and message as sensitive. The exact legal obligations depend on the clinic and approved architecture. Our job is to make the data flow and controls visible before launch, not to make a blanket compliance or hosting promise.
What the agent collects
Only what a good receptionist would write on a message pad: the caller's name, contact number, reason for calling, and how urgent it is. She collects the minimum the clinic needs to call back, never probes for extra health detail, and never discloses information about any patient to any caller, including confirming whether someone is a patient at all.
Every caller knows what's happening
The approved call opening tells the caller they are speaking with an AI assistant and, where recording is enabled, that the call is recorded. The clinic approves the wording and any non-recording path before launch. The disclosure is not described as a universal legal guarantee because recording requirements and the clinic's circumstances still need to be considered.
Where recordings and transcripts live
Voice, telephony, automation and clinic systems can each process or retain part of a call. Before launch, the written scope identifies the approved providers, confirmed storage regions, transcript and message destinations, access roles, retention settings and deletion path. Australian residency is claimed only when every relevant layer has been verified. The review uses the OAIC's guidance for APP 8 cross-border disclosure and APP 11 security and retention. The clinic remains responsible for confirming that the final setup meets its obligations.
The website demo is not a patient channel
The live demo uses fictional clinic profiles and third-party voice infrastructure that creates call logs, transcripts and audio artefacts for quality review. Do not provide real patient, clinical or other confidential information during a demo call. The demo is not represented as Australian-hosted.
What the agent will never do
No diagnosis or medical advice. No outcome promises. No testimonials. No invented discounts. No comments on other practitioners or clinics. Emergency symptoms trigger an immediate call-000 script with an urgent flag to your nominated contact. Every one of these rules traces to a cited source in a versioned register we maintain, and when a regulation changes, we know exactly which rules and which agents are affected.