AI Receptionist · Data Handling & Security
Patient information, handled like it matters.
Calls to a clinic contain health information, so we treat every recording, transcript and message as a health record under the Privacy Act 1988 and the Australian Privacy Principles. Here is exactly what that means in practice.
What the agent collects
Only what a good receptionist would write on a message pad: the caller's name, contact number, reason for calling, and how urgent it is. She collects the minimum the clinic needs to call back, never probes for extra health detail, and never discloses information about any patient to any caller, including confirming whether someone is a patient at all.
Every caller knows what's happening
Every call opens with the same two disclosures, no exceptions: the caller is told they are speaking with an AI assistant, and that the call is recorded. That wording is fixed at the compliance layer, so no individual clinic setup can remove or shorten it, and it satisfies the strictest Australian recording-consent standard (all-party consent) in every state and territory.
Where recordings and transcripts live
Recordings move to Australian-hosted storage promptly after each call, then get deleted from the voice platform. Transcripts and messages are delivered only to the contact points your clinic nominates, retention is set per clinic, and access is limited to the people you authorise. If a data breach ever occurred, the Notifiable Data Breaches scheme applies and your clinic is notified immediately.
What the agent will never do
No diagnosis or medical advice. No outcome promises. No testimonials. No invented discounts. No comments on other practitioners or clinics. Emergency symptoms trigger an immediate call-000 script with an urgent flag to your nominated contact. Every one of these rules traces to a cited source in a versioned register we maintain, and when a regulation changes, we know exactly which rules and which agents are affected.