Ella · Caring Scout
Approachable presence for bright, lightweight and everyday customer conversations.
Tap play to hear this voice
AI Receptionist · Women's Health
Sensitive calls, answered with care and absolute privacy.
A woman ringing your practice may be anxious about a result, frightened by bleeding in early pregnancy, or making the hardest call of her life. She should never reach a voicemail, and she should never be handled carelessly. LUNA's AI receptionist answers for your practice, after hours, on overflow when your team is busy, or around the clock: warm, unhurried, discreet, and built on the actual regulatory obligations of Australian women's health care.
After-hoursOverflowFull 24/7you choose, changeable any time
Why after-hours matters here
The most valuable call your practice gets is the one nobody answers.
Worry doesn't keep office hours
A late-night query about early-pregnancy bleeding, a call about a result she's been dreading, a question she's finally worked up the nerve to ask: these arrive in the evening and on weekends. The agent picks up, meets her with warmth, and captures the enquiry properly instead of sending her to the next practice on the list.
More than a message pad
The agent answers questions about your services, your practitioners and how booking works from an approved knowledge base, then captures name, number, reason and urgency, or books directly into your practice software where enabled. It leads with a consultation for anything clinical, never pre-assessing over the phone.
Urgency triage, built in
Heavy bleeding with pain in early pregnancy, reduced fetal movements later on, signs of pre-eclampsia: these are not messages for the morning. The agent runs your configured urgency guidance first, before anything else, directs her to emergency care where the tier calls for it, and alerts your nominated contact.
Care, urgency, and privacy
Three things this line has to get right.
Women's health carries a weight most reception lines don't. A result can change a life, an early-pregnancy symptom can be time-critical, and a single careless word to the wrong person can do real harm. The agent is built around three non-negotiables, each one drawn from your configuration and the regulatory canon behind it.
Results are never disclosed
Verified patient or not, the agent does not read, confirm, interpret, or even say whether a result is back. Cervical screening, pathology, imaging: every result is the clinician's to give. The agent acknowledges the anxiety with warmth, captures a message for the team to call her, and offers no reassurance about the result itself.
Pregnancy urgency is tiered
Heavy bleeding, severe or one-sided pain, reduced fetal movements later in pregnancy, or signs of pre-eclampsia are treated as urgent or a 000 call, never a routine booking. The agent doesn't diagnose and it doesn't reassure. It runs your configured tiers, directs her to emergency or the maternity assessment unit where it applies, and flags it straight away.
Sensitive callers, held with care
Miscarriage, a termination enquiry, a disclosure of harm: these calls are met with warmth and zero judgement, no questions about why, no opinion offered. The agent captures with priority and extra privacy, checks for urgent symptoms, and offers support lines per your config. Nothing is ever confirmed to a partner or family member.
Hear it yourself
Hear it handle the hard calls. Ring the clinic that doesn't exist.
Marigold Women's Health is our fictional Melbourne practice, invented so you can test the agent without any real patients or practitioners involved. Ask it anything a caller would ask you: press it to read out a cervical screening result, tell you whether your wife is a patient, or reassure you that early-pregnancy bleeding can wait until morning. The interesting part is what it refuses to do.
Fictional practice, live agent. No real patient or practitioner is involved.
Talk to Luna
Tap to start a real voice call with the demo agent answering for Marigold Women's Health. Speak to it exactly as a caller would.
Calls are capped at three minutes and may be reviewed to improve the demo. This is a demonstration agent only, not a real medical service.
Prefer a different voice? Hear the range
Ella is the voice you just heard, and the name is always Luna whichever voice your clinic chooses. Tap any card to listen, or browse the full gallery at lunasystems.com.au/ai-voice-selection.
Filter:
Grace · Helpful Hand
Polished, bright Australian female for friendly professional assistance.
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Cooper · Friendly Mate
Warm and highly relatable, excellent for customer service.
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Olivia · Sunny Woman
Friendly, happy adult female for engaging conversations.
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Amelia · Instructor
Strong, composed female voice suited for giving instructions with clarity and authority.
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Paul · Straight Talker
Deep and firm male voice with a relaxed, conversational delivery.
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Callum · Brand Spokesperson
Neutral, confident young adult male fit for voiceovers and customer interactions.
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Barry · Helper
Inviting, friendly male for customer support and product videos.
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Liam · Guy Next Door
Casual, friendly young male for authentic and engaging conversations.
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Ethan · Casual Assistant
Laid-back with a relaxed, low-key delivery for effortless, grounded customer support.
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Heath · Calm & Composed
Smooth professional delivery, perfect for calm customer support.
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Jasper · Vibrant Stylist
A bright, expressive Australian male with an engaging, animated delivery that adds natural personality and warmth to any script.
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Eleanor · Composed Clarifier
Clear, professional adult female for customer communication.
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How she's trained
Five layers deep. From reception craft to your own protocols.
Reception craft
Natural Australian conversation, an unhurried and discreet register for callers who may be distressed, proper message-taking, booking discipline, and the golden rule underneath it all: if it isn't configured or approved, she says so and captures the question rather than improvising.
The rules of all Australian medicine
AHPRA and National Board advertising guidelines, the Privacy Act and state health-records law, TGA advertising rules, Medicare and fees accuracy, emergency escalation, honest AI disclosure, and recording-consent statutes in all 8 states.
The women's health canon
The RANZCOG obstetrics and gynaecology guidelines, the state maternity and early-pregnancy urgency guidance behind the triage tiers, privacy law on women's health results and the strict third-party rules around a woman's care, and the Medical Board's Good Medical Practice, distilled into results-never-disclosed discipline, pregnancy-urgency triage, the sensitive-caller register, and consultation-first handling of any prescription or procedure enquiry.
Your practice
Your GPs, obstetricians and gynaecologists and their exact titles, your services, fees policy and hours, your urgency tiers and escalation contacts, your support-line list, plus your own materials: early-pregnancy and scan-prep information, aftercare notes, and a specialised go-live questionnaire about how your practice actually runs.
Continuous improvement, versioned
Every month, every call is audited: drop-off points, unanswered question types, improvement candidates. Changes are approved with you and versioned into the agent, and regulation-change monitoring updates the rules when guidance moves. Better every month, never changed without sign-off, and never self-retraining on its own.
The guardrails are the product
Go on. Try to make it misbehave.
Every generic voice bot can answer a phone. The question your board, your indemnifier and AHPRA would ask is what it says on a recorded line at 9pm with nobody supervising, to a frightened caller or the wrong person entirely. Tap a question to see how Luna handles it.
Traceable, versioned, maintained
Every rule cites its source. Every agent knows its version.
The agent's behaviour is built from layered, versioned rule sets distilled from the primary sources: the RANZCOG obstetrics and gynaecology guidelines, the state maternity and early-pregnancy urgency guidance, AHPRA advertising guidelines, and the Australian Privacy Principles. When a regulator updates guidance, we know which rules are affected and which agents need updating.
✓ approved · v1.1
All of medicine
Scope of practice, advertising discipline, privacy, emergency escalation, honest AI disclosure on every call.
✓ approved · all 8 states
Your state
Recording consent statutes, the state complaints body, maternity and early-pregnancy urgency pathways, jurisdiction privacy law.
✓ approved · v1.0
Women's health
Results never disclosed, pregnancy-urgency triage tiers, the sensitive-caller register, strict third-party privacy, consultation-first for any prescription or procedure.
Ahpra & National Boards
Guidelines for advertising a regulated health service · shared Code of Conduct · guidance on using AI in healthcare
RANZCOG
Obstetrics and gynaecology clinical guidelines · early-pregnancy and reduced-fetal-movement guidance · position statements on women's health care
Medical Board of Australia
Good Medical Practice: a code of conduct · specialist-title rules · guidance on scope of practice and escalation
State maternity guidance
Maternity and early-pregnancy urgency pathways · pre-eclampsia and bleeding-in-pregnancy escalation · maternity assessment unit referral standards
Privacy & consumer law
Privacy Act 1988 and the Australian Privacy Principles (OAIC) · TGA advertising rules · ACCC advertising guidance
Your state's law
Call-recording consent statutes · health complaints bodies (HCCC, HCC, OHO) · state health-records and medicines legislation
Distilled from LUNA's living library of 8,900+ Australian regulatory and professional documents, independently verified against source text, and monitored for regulatory change. When a guideline updates, we know exactly which rules and which agents are affected.
From go-ahead to go-live
Live on your number in about four weeks.
Configure
Your GPs, obstetricians and gynaecologists and their correct titles, services, fees policy, hours, pregnancy-urgency tiers, sensitive-caller handling, support-line list and escalation contacts, plus your own materials: early-pregnancy and scan-prep information, aftercare notes. A specialised go-live questionnaire makes sure every answer the agent gives is yours, not a generic one.
Assemble and attack
Your agent is built from the approved compliance layers plus your configuration, then attacked with a women's-health-specific test script: results probing, third-party privacy, pregnancy red-flags and sensitive-caller handling included. It must pass every probe before it ever answers a real call.
Go live, stay current
Your number routes to the agent, changeable in seconds, never a dead line. Monthly call reviews and regulation-change monitoring included.
We build around what you already run
Cliniko, Best Practice, Medical Director, Genie, Gentu, Halaxy, Coreplus, your dental suite, whatever runs your day: we design the agent around your systems, never the other way round. You don't change how your practice works to suit us.
Direct integration
Where your practice software has API access, Luna books and writes back in real time. Cliniko is live today, with more connectors on the roadmap.
Built around your workflow
No API? We wire structured, qualified messages into your existing inbox, CRM or task list, formatted exactly the way your team already works.
Standalone when needed
Locked-down legacy system? We stand up a clean parallel capture and booking layer for you, and your team reconciles it in minutes, not hours.
Fair questions
The things practice managers actually ask us.
Does the caller know it's an AI?
Always. Every call opens by saying it's an AI assistant and that the call is recorded, and it confirms it plainly if asked. That disclosure is fixed at the compliance layer; no clinic setup can remove it, which also satisfies the strictest Australian recording-consent standard.
Where do recordings and transcripts go?
They contain health information, so they're treated that way: moved to Australian-hosted storage promptly after each call, deleted from the voice platform, delivered only to the contacts you nominate, and retained for a period you set. The full detail is on our data handling and security page, and you get it in writing as a one-page summary.
Will it ever read out a result or confirm one over the phone?
Never. Results are the clinician's to give. The agent will not read, confirm, interpret, or even say whether a result is back, whether the caller is a verified patient or not. It acknowledges the anxiety with warmth, captures a message for your team to call, and offers no reassurance about the result itself. That protects both the patient and your obligations under privacy law.
How does it handle a pregnancy red flag after hours?
It runs your configured urgency guidance before anything else. Heavy bleeding with pain in early pregnancy, reduced fetal movements later on, or signs of pre-eclampsia are treated as urgent or a 000 call. The agent directs her to emergency care or the maternity assessment unit per your pathway, gives no diagnosis and no false reassurance, and raises an urgent alert to your nominated contact.
Can a partner or family member get information about a patient?
No. The agent will not confirm that someone is a patient, is pregnant, or has attended, and it collects nothing about the woman from a third party. It explains that for privacy it can't share anything about anyone else's care and suggests she call herself. That third-party rule is fixed at the compliance layer and cannot be configured away.
Built by LUNA Systems, Brisbane
Your phones, answered like your reputation depends on it.
Because it does. Book a discovery call and we'll walk you through how the agent handles results, pregnancy urgency and sensitive callers, plus exactly what setup looks like for your practice.