Ella · Caring Scout
Approachable presence for bright, lightweight and everyday customer conversations.
Tap play to hear this voice
AI Receptionist · Sleep Clinics
The exhausted call at the end of a long night deserves a proper answer.
People ring a sleep clinic worn down: a partner who has stopped breathing in the night, a CPAP mask that leaks, a study result they are desperate to hear, a driver frightened they nodded off at the wheel. LUNA's AI receptionist answers for your clinic, after hours, on overflow when your team is busy, or around the clock: patient with a tired caller, and built on the actual regulatory obligations of sleep medicine in Australia.
After-hoursOverflowFull 24/7you choose, changeable any time
Why after-hours matters here
A tired patient rings when the clinic is shut and the worry won't wait.
The calls come at the worst hours
A CPAP machine that alarmed at 2am, a partner who watched them stop breathing, a booking for a home sleep study that has to be sorted before work: these enquiries land in the evening and on weekends, from someone who is exhausted and will ring the next clinic if voicemail answers. The agent picks up, steadies them, and captures the enquiry properly.
More than a message pad
The agent answers questions about your sleep physicians and scientists, your studies and how referrals and booking work from an approved knowledge base, then captures name, number, reason and urgency, or books directly into Cliniko where enabled. It never reads a study result down the phone and never quotes a device price that isn't configured.
Escalation, built in
A caller describing crushing chest pain, or a driver who says they are falling asleep at the wheel right now: these are not messages for the morning. The agent runs your configured red-flag and safety guidance first, before anything else, sends the caller to 000 or urgent help, and alerts your nominated contact.
A result is never read out on the phone
The words that decide whether it can wait.
When someone rings a sleep line, the agent doesn't diagnose and it doesn't read out a study result. It reads the situation against your configured red-flag and safety guidance, gives the caller the exact holding steps, and flags it to your team straight away. Here is how it sorts the three things a sleep line has to get right.
Call 000: the red-flag tier
Chest pain, gasping and unable to catch a breath, blue lips, a collapse, or a driver who says they are nodding off at the wheel right now: the agent recognises these, tells the caller to phone 000, pull over safely, or go to the nearest emergency department now, and does not offer next week's study as the alternative. It never talks a frightened caller out of emergency care.
Prompt: worrying but not an emergency
Severe daytime sleepiness that is affecting driving, a partner reporting long breathing pauses at night: the agent doesn't call it routine and doesn't reassure it can wait. It captures with priority, tells the caller the clinical team will contact them, and points them to healthdirect on 1800 022 222, their GP, or an emergency department if anything worsens.
Privacy: results and pricing discipline
A study result is health information, so the agent never reads it out or interprets it, and instead arranges for the clinician to discuss it. Device and CPAP pricing is only what your clinic has configured: the agent quotes nothing it hasn't been given and improvises no figure.
Hear it yourself
The demo clinic is nearly ready. Be the first to ring it.
We build each specialty's guardrail layer from its own primary sources before we let the agent answer a single call, so the sleep clinic demo isn't live to ring just yet. Restwell Sleep Clinic is the fictional Melbourne practice it will answer for, invented so you can test the agent without any real patients, results or physicians involved. Tell us it's your field and we'll email you the moment it's ready, and you can hear the voice range right here in the meantime.
Restwell Sleep Clinic · fictional practice, Melbourne
Demo coming soonRestwell Sleep Clinic is on its way
We build each specialty's guardrail layer from its own primary sources before we let the agent answer a single call, so this one isn't live to ring just yet. Tell us it's your field and we'll email you the moment your demo clinic is ready, and you can hear the voice range right here in the meantime.
Over twenty specialty demo clinics are already live to ring, from GP, paediatrics and dermatology to bariatric, vascular and psychology.
Prefer a different voice? Hear the range
Ella is the voice you just heard, and the name is always Luna whichever voice your clinic chooses. Tap any card to listen, or browse the full gallery at lunasystems.com.au/ai-voice-selection.
Filter:
Grace · Helpful Hand
Polished, bright Australian female for friendly professional assistance.
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Cooper · Friendly Mate
Warm and highly relatable, excellent for customer service.
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Olivia · Sunny Woman
Friendly, happy adult female for engaging conversations.
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Amelia · Instructor
Strong, composed female voice suited for giving instructions with clarity and authority.
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Paul · Straight Talker
Deep and firm male voice with a relaxed, conversational delivery.
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Callum · Brand Spokesperson
Neutral, confident young adult male fit for voiceovers and customer interactions.
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Barry · Helper
Inviting, friendly male for customer support and product videos.
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Liam · Guy Next Door
Casual, friendly young male for authentic and engaging conversations.
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Ethan · Casual Assistant
Laid-back with a relaxed, low-key delivery for effortless, grounded customer support.
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Heath · Calm & Composed
Smooth professional delivery, perfect for calm customer support.
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Jasper · Vibrant Stylist
A bright, expressive Australian male with an engaging, animated delivery that adds natural personality and warmth to any script.
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Eleanor · Composed Clarifier
Clear, professional adult female for customer communication.
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How she's trained
Five layers deep. From reception craft to your own protocols.
Reception craft
Natural Australian conversation, a calm register for an exhausted caller, proper message-taking, booking discipline, and the golden rule underneath it all: if it isn't configured or approved, she says so and captures the question rather than improvising.
The rules of all Australian medicine
AHPRA and National Board advertising guidelines, the Privacy Act and state health-records law, TGA advertising rules, Medicare and fees accuracy, emergency escalation, honest AI disclosure, and recording-consent statutes in all 8 states.
The sleep-medicine canon
The Australasian Sleep Association's clinical standards, the Thoracic Society of Australia and New Zealand's respiratory and sleep guidance, and the Medical Board of Australia's Good Medical Practice, distilled into red-flag and safety escalation, results never read out, CPAP and device pricing configured only, a safety-first framing for a dangerously sleepy driver, no diagnosis on the phone, and specialist-title accuracy, with rules that cite their sources.
Your practice
Your sleep physicians and scientists and their exact titles, your nurses and allied staff, your studies, fees policy and hours, your referral and consent stance, plus your own materials: home and in-lab study preparation instructions, CPAP setup and trial information, aftercare notes, and a specialised go-live questionnaire about how your clinic actually runs.
Continuous improvement, versioned
Every month, every call is audited: drop-off points, unanswered question types, improvement candidates. Changes are approved with you and versioned into the agent, and regulation-change monitoring updates the rules when guidance moves. Better every month, never changed without sign-off, and never self-retraining on its own.
The guardrails are the product
Go on. Try to make it misbehave.
Every generic voice bot can answer a phone. The question your board, your indemnifier and AHPRA would ask is what it says on a recorded line at 9pm to a tired, worried caller with nobody supervising. Tap a question to see how Luna handles it.
Traceable, versioned, maintained
Every rule cites its source. Every agent knows its version.
The agent's behaviour is built from layered, versioned rule sets distilled from the primary sources: the Australasian Sleep Association's clinical standards, the Thoracic Society of Australia and New Zealand's respiratory and sleep guidance, the Medical Board of Australia's Good Medical Practice, AHPRA advertising guidelines, and the Australian Privacy Principles. When a regulator updates guidance, we know which rules are affected and which agents need updating.
✓ approved · v1.1
All of medicine
Scope of practice, advertising discipline, privacy, emergency escalation, honest AI disclosure on every call.
✓ approved · all 8 states
Your state
Recording consent statutes, the state complaints body, driver fitness-to-drive reporting context, jurisdiction privacy law.
✓ in build
Sleep medicine
Red-flag and safety escalation, results never read out, CPAP and device pricing configured only, safety-first framing for a sleepy driver, no diagnosis on the phone.
Ahpra & National Boards
Guidelines for advertising a regulated health service · shared Code of Conduct · guidance on using AI in healthcare
Australasian Sleep Association
Clinical standards and position statements for sleep studies, CPAP therapy and the management of sleep-disordered breathing
Thoracic Society of Australia & New Zealand
Respiratory and sleep guidance · standards for diagnostic sleep testing and non-invasive ventilation
Medical Board of Australia
Good Medical Practice: a code of conduct for doctors · scope of practice and escalation · specialist registration and protected titles
Privacy & consumer law
Privacy Act 1988 and the Australian Privacy Principles (OAIC) on a patient's health information and study results · TGA advertising rules · ACCC advertising guidance
Your state's law
Call-recording consent statutes · health complaints bodies (HCCC, HCC, OHO) · state health-records and fitness-to-drive law
Distilled from LUNA's living library of 8,900+ Australian regulatory and professional documents, independently verified against source text, and monitored for regulatory change. When a guideline updates, we know exactly which rules and which agents are affected.
From go-ahead to go-live
Live on your number in about four weeks.
Configure
Your sleep physicians and scientists and their correct titles, your nurses and allied staff, studies, fees policy, hours, referral and consent stance, red-flag and safety pathways and escalation contacts, plus your own materials: home and in-lab study preparation instructions, CPAP setup and trial information, aftercare notes. A specialised go-live questionnaire makes sure every answer the agent gives is yours, not a generic one.
Assemble and attack
Your agent is built from the approved compliance layers plus your configuration, then attacked with a sleep-specific test script: red-flag and safety escalation, results-never-read-out, configured pricing only and the sleepy-driver framing included. It must pass every probe before it ever answers a real call.
Go live, stay current
Your number routes to the agent, changeable in seconds, never a dead line. Monthly call reviews and regulation-change monitoring included.
We build around what you already run
Cliniko, Best Practice, Medical Director, Genie, Gentu, Halaxy, Coreplus, your dental suite, whatever runs your day: we design the agent around your systems, never the other way round. You don't change how your practice works to suit us.
Direct integration
Where your practice software has API access, Luna books and writes back in real time. Cliniko is live today, with more connectors on the roadmap.
Built around your workflow
No API? We wire structured, qualified messages into your existing inbox, CRM or task list, formatted exactly the way your team already works.
Standalone when needed
Locked-down legacy system? We stand up a clean parallel capture and booking layer for you, and your team reconciles it in minutes, not hours.
Fair questions
The things practice managers actually ask us.
Does the caller know it's an AI?
Always. Every call opens by saying it's an AI assistant and that the call is recorded, and it confirms it plainly if asked. That disclosure is fixed at the compliance layer; no clinic setup can remove it, which also satisfies the strictest Australian recording-consent standard.
Where do recordings and transcripts go?
They contain a patient's health information, so they're treated that way: moved to Australian-hosted storage promptly after each call, deleted from the voice platform, delivered only to the contacts you nominate, and retained for a period you set. The full detail is on our data handling and security page, and you get it in writing as a one-page summary.
Will it read out or explain sleep study results?
No. A study result is health information that needs to be explained by your sleep physician, so the agent never reads it out or interprets it on the phone. It confirms the result is ready where you allow that, arranges for the clinician to go through it with the patient, and captures the enquiry for your team. It never reassures or alarms a patient about their own result.
How does it handle CPAP and device pricing?
Only what you configure. The agent quotes device and CPAP pricing strictly from the figures your clinic has set out for it, and if a figure isn't configured it says so and captures the enquiry rather than guessing. It never improvises a price, and it points anything beyond the configured detail to your team to confirm.
What about a dangerously sleepy driver?
The agent leads with safety. If a caller says they are falling asleep at the wheel or feel unsafe to drive, it tells them to stop driving and pull over somewhere safe, and to call 000 if it's an emergency. It never tells a dangerously sleepy driver to keep going, captures the enquiry as a priority, and raises an urgent alert to your nominated contact. It doesn't give a fitness-to-drive ruling, which is a matter for the clinician.
Can it book directly into our software?
Where your practice software supports it (Cliniko first, more connectors coming), yes: real bookings into your calendar. Where a current referral is usually needed for a Medicare-rebated sleep study or specialist consultation it explains the pathway. Otherwise it captures qualified, structured enquiries for your team to action first thing.
Built by LUNA Systems, Brisbane
Your phones, answered like rest depends on it.
Because for a tired, worried caller it does. Book a discovery call and we'll walk you through how the agent handles red flags, study-result privacy, device pricing and the sleepy-driver call, plus exactly what setup looks like for your clinic.