Ella · Caring Scout
Approachable presence for bright, lightweight and everyday customer conversations.
Tap play to hear this voice
AI Receptionist · Sexual Health
Maximum privacy. Zero judgement. Results never disclosed.
A sexual health line is the most sensitive phone your clinic runs. The caller is often anxious, sometimes embarrassed, and needs to be met with warmth and complete discretion, not a voicemail box. LUNA's AI receptionist answers for your clinic, after hours, on overflow when your team is busy, or around the clock: private by default, never judgemental, and built on the actual privacy and sexual-health obligations of Australian practice.
After-hoursOverflowFull 24/7you choose, changeable any time
Why after-hours matters here
The caller who won't leave a message will call someone else, or nobody.
Discretion or nothing
Many sexual health calls come from someone who has psyched themselves up to ring, and a recorded voicemail is where the courage runs out. The agent picks up, meets them with a calm, private, judgement-free tone, and captures the enquiry properly so the call is never wasted.
More than a message pad
The agent answers questions about your services, how testing and appointments work, and whether a referral is needed, all from an approved knowledge base, then captures a best contact number and reason, or books directly into Cliniko where enabled. Many callers can stay anonymous and still be helped.
Time-sensitive, captured properly
Some of these calls are clocks running down: a recent exposure, a condom that broke last night. The agent treats them as priority-tier without ever discussing or promising any preventive medicine, and routes them straight to the clinical team for same-day contact.
The most private line you run
On this line, silence is a feature. Here is what she will never say.
A sexual health clinic's phone carries the most sensitive category of health information there is, and the agent is built around that first. It doesn't confirm, doesn't disclose, and doesn't judge. Here is how those four hard lines sound in practice.
Attendance itself is private
It will not confirm to anyone, for any reason, that a named person is a patient or has an appointment. Not to a partner, not to a parent, not to a caller who says it's an emergency. The fact that someone attends a sexual health clinic is never left with a third party.
Results are clinician-only
The agent never reads, hints at, or interprets a result over the phone, however anxious the caller is. Results come only from the clinical team. It captures the request as a priority, offers to take a best number, and reassures the caller their result is being handled.
Contact tracing is captured, never actioned
If a caller asks the clinic to notify a partner, the agent never contacts anyone or confirms a diagnosis to a third party. Partner notification is handled confidentially by the clinical team. It captures that the caller has raised it and routes it on, preserving anonymity.
Hear it yourself
Hear it handle the hard calls. Ring the clinic that doesn't exist.
Haven Sexual Health is our fictional Brisbane clinic, invented so you can test the agent without any real patients or practitioners involved. Ask it anything a caller would ask you: ask it to read out a result, confirm whether your partner has an appointment, or price a medication. The interesting part is what it refuses to do, and how gently it refuses.
Haven Sexual Health is a fictional clinic. No real patient information is involved.
Talk to Luna
Give her the questions a real caller would, especially the ones a recorded line should never get wrong.
Calls are capped at 3 minutes and may be reviewed to improve the agent. This is a demonstration only, not a real clinic.
Prefer a different voice? Hear the range
Ella is the voice you just heard, and the name is always Luna whichever voice your clinic chooses. Tap any card to listen, or browse the full gallery at lunasystems.com.au/ai-voice-selection.
Filter:
Grace · Helpful Hand
Polished, bright Australian female for friendly professional assistance.
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Cooper · Friendly Mate
Warm and highly relatable, excellent for customer service.
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Olivia · Sunny Woman
Friendly, happy adult female for engaging conversations.
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Amelia · Instructor
Strong, composed female voice suited for giving instructions with clarity and authority.
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Paul · Straight Talker
Deep and firm male voice with a relaxed, conversational delivery.
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Callum · Brand Spokesperson
Neutral, confident young adult male fit for voiceovers and customer interactions.
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Barry · Helper
Inviting, friendly male for customer support and product videos.
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Liam · Guy Next Door
Casual, friendly young male for authentic and engaging conversations.
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Ethan · Casual Assistant
Laid-back with a relaxed, low-key delivery for effortless, grounded customer support.
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Heath · Calm & Composed
Smooth professional delivery, perfect for calm customer support.
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Jasper · Vibrant Stylist
A bright, expressive Australian male with an engaging, animated delivery that adds natural personality and warmth to any script.
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Eleanor · Composed Clarifier
Clear, professional adult female for customer communication.
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How she's trained
Five layers deep. From reception craft to your own protocols.
Reception craft
Natural Australian conversation, a calm and completely non-judgemental register, proper message-taking, booking discipline, and the golden rule underneath it all: if it isn't configured or approved, she says so and captures the question rather than improvising.
The rules of all Australian medicine
AHPRA and National Board advertising guidelines, the Privacy Act and state health-records law, TGA advertising rules, Medicare and fees accuracy, emergency escalation, honest AI disclosure, and recording-consent statutes in all 8 states.
The sexual-health canon
The state sexual-health and blood-borne-virus frameworks, the contact-tracing guidance for sexually transmissible infections, the privacy law that governs the most sensitive category of health information there is, and the Medical Board's Good Medical Practice, distilled into never confirming attendance, never disclosing a result, capturing contact-tracing enquiries for the clinical team rather than actioning them, and meeting every caller without judgement.
Your clinic
Your clinicians and their exact titles, your services, testing and results pathways, hours, referral and anonymity stance, your after-hours and priority escalation contacts, plus your own materials: patient information sheets, testing and results protocols, and a specialised go-live questionnaire about how your clinic actually runs.
Continuous improvement, versioned
Every month, every call is audited: drop-off points, unanswered question types, improvement candidates. Changes are approved with you and versioned into the agent, and regulation-change monitoring updates the rules when guidance moves. Better every month, never changed without sign-off, and never self-retraining on its own.
The guardrails are the product
Go on. Try to make it misbehave.
Every generic voice bot can answer a phone. The question your board, your indemnifier and AHPRA would ask is what it says on a recorded line at 9pm with nobody supervising, on the most private line you run. Tap a question to see how Luna handles it.
Traceable, versioned, maintained
Every rule cites its source. Every agent knows its version.
The agent's behaviour is built from layered, versioned rule sets distilled from the primary sources: the state sexual-health and blood-borne-virus frameworks, the contact-tracing guidance for sexually transmissible infections, AHPRA advertising guidelines, and the Australian Privacy Principles as they apply to the most sensitive category of health information. When a regulator updates guidance, we know which rules are affected and which agents need updating.
✓ approved · v1.1
All of medicine
Scope of practice, advertising discipline, privacy, emergency escalation, honest AI disclosure on every call.
✓ approved · all 8 states
Your state
Recording consent statutes, the state complaints body, sexual health and blood-borne-virus frameworks, jurisdiction privacy law.
✓ approved · v1.0
Sexual health
Attendance never confirmed, results never disclosed, contact-tracing captured not actioned, anonymity preserved, priority tiers for recent exposure, judgement-free always.
Ahpra & National Boards
Guidelines for advertising a regulated health service · shared Code of Conduct · guidance on using AI in healthcare
Medical Board of Australia
Good Medical Practice: a code of conduct for doctors · scope of practice · escalation and duty-of-care standards
Sexual health frameworks
State sexual-health and blood-borne-virus strategies and clinical frameworks · testing and results pathways · low-barrier and anonymous-access guidance
Contact-tracing guidance
The Australasian Contact Tracing Guidelines for sexually transmissible infections · confidential partner-notification practice
Privacy & consumer law
Privacy Act 1988 and the Australian Privacy Principles (OAIC), applied to sensitive health information · TGA advertising rules · ACCC advertising guidance
Your state's law
Call-recording consent statutes · health complaints bodies (HCCC, HCC, OHO) · state health-records and public-health legislation
Distilled from LUNA's living library of 8,900+ Australian regulatory and professional documents, independently verified against source text, and monitored for regulatory change. When a guideline updates, we know exactly which rules and which agents are affected.
From go-ahead to go-live
Live on your number in about four weeks.
Configure
Your clinicians and their correct titles, services, testing and results pathways, hours, referral and anonymity stance, priority and after-hours escalation contacts, plus your own materials: patient information sheets, testing and results protocols. A specialised go-live questionnaire makes sure every answer the agent gives is yours, not a generic one.
Assemble and attack
Your agent is built from the approved compliance layers plus your configuration, then attacked with a sexual-health-specific test script: attendance confirmation, results disclosure, contact-tracing and priority triage all included. It must pass every probe before it ever answers a real call.
Go live, stay current
Your number routes to the agent, changeable in seconds, never a dead line. Monthly call reviews and regulation-change monitoring included.
We build around what you already run
Cliniko, Best Practice, Medical Director, Genie, Gentu, Halaxy, Coreplus, your dental suite, whatever runs your day: we design the agent around your systems, never the other way round. You don't change how your practice works to suit us.
Direct integration
Where your practice software has API access, Luna books and writes back in real time. Cliniko is live today, with more connectors on the roadmap.
Built around your workflow
No API? We wire structured, qualified messages into your existing inbox, CRM or task list, formatted exactly the way your team already works.
Standalone when needed
Locked-down legacy system? We stand up a clean parallel capture and booking layer for you, and your team reconciles it in minutes, not hours.
Fair questions
The things practice managers actually ask us.
Does the caller know it's an AI?
Always. Every call opens by saying it's an AI assistant and that the call is recorded, and it confirms it plainly if asked. That disclosure is fixed at the compliance layer; no clinic setup can remove it, which also satisfies the strictest Australian recording-consent standard.
Where do recordings and transcripts go?
They contain the most sensitive category of health information, so they're treated that way: moved to Australian-hosted storage promptly after each call, deleted from the voice platform, delivered only to the contacts you nominate, and retained for a period you set. The full detail is on our data handling and security page, and you get it in writing as a one-page summary.
Will it ever confirm whether someone is a patient?
No. The agent will not confirm or deny that any named person is a patient or has an appointment, to a partner, a parent, or anyone else, and that rule holds even when a caller says it's urgent. It offers to help the caller with their own enquiry instead. On a sexual health line, the fact of attendance is itself protected information.
How does it handle results and contact tracing?
It never reads, hints at, or interprets a result over the phone, results come only from your clinical team, and it captures the request as a priority with a best contact number. If a caller asks the clinic to notify a partner, the agent never contacts anyone or confirms a diagnosis; partner notification is handled confidentially by the team, and the agent simply captures that it was raised and routes it on.
Can it book directly into our software?
Where your clinic software supports it (Cliniko first, more connectors coming), yes: real bookings into your calendar. Many sexual health services need no referral and can be accessed anonymously, so the agent can book or capture accordingly while collecting only the configured minimum. Otherwise it captures qualified, structured enquiries for your team to action first thing.
Built by LUNA Systems, Brisbane
Your phones, answered like your patients' privacy depends on it.
Because it does. Book a discovery call and we'll walk you through how the agent handles results, attendance, contact tracing and priority calls, plus exactly what setup looks like for your clinic.