Ella · Caring Scout
Approachable presence for bright, lightweight and everyday customer conversations.
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AI Receptionist · Plastic & Cosmetic Surgery
Every call answered. Every rule kept.
Cosmetic surgery is the most heavily regulated speech in Australian medicine: protected titles, mandatory GP referrals, cooling-off periods, and advertising rules that a single careless sentence can breach. LUNA's AI receptionist answers for your practice, after hours, on overflow when your team is busy, or around the clock: warm with callers, and built on the actual reforms your practice lives under.
After-hoursOverflowFull 24/7you choose, changeable any time
Why after-hours matters here
The most valuable call your practice gets is the one nobody answers.
A researched decision
Cosmetic surgery enquiries are rarely impulsive. When someone finally calls, they have usually been reading for weeks. Voicemail sends them back to their browser, and to the next surgeon on the list.
The 2023 reforms, spoken fluently
"Surgeon" is a protected title. Surgery cannot be booked or paid for by phone. A referral is required. The agent handles every one of these correctly, from an approved knowledge base, then captures name, number, reason and urgency.
Post-op safety, built in
A caller with heavy bleeding, chest pain or a hot swollen calf is not a message for the morning. Emergency symptoms trigger an immediate 000 and emergency department script, plus an urgent alert to your nominated contact.
Hear it yourself
Hear it handle the hard calls. Ring the clinic that doesn't exist.
Harbourline Plastic Surgery is our fictional Sydney practice, invented so you can test the agent without any real patients or practitioners involved. Ask it anything a caller would ask you.
Harbourline Plastic Surgery · fictional practice
Talk to Luna
Three minute call, right from your browser. Try the hard questions: ask it to book your surgery for next month, or call the surgeon the best in Sydney. The interesting part is what it refuses to do.
Calls are capped at 3 minutes and may be reviewed for quality. This is a demonstration only; no medical advice is given.
Prefer a different voice? Hear the range
Ella is the voice you just heard, and the name is always Luna whichever voice your clinic chooses. Tap any card to listen, or browse the full gallery at lunasystems.com.au/ai-voice-selection.
Filter:
Grace · Helpful Hand
Polished, bright Australian female for friendly professional assistance.
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Cooper · Friendly Mate
Warm and highly relatable, excellent for customer service.
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Olivia · Sunny Woman
Friendly, happy adult female for engaging conversations.
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Amelia · Instructor
Strong, composed female voice suited for giving instructions with clarity and authority.
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Paul · Straight Talker
Deep and firm male voice with a relaxed, conversational delivery.
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Callum · Brand Spokesperson
Neutral, confident young adult male fit for voiceovers and customer interactions.
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Barry · Helper
Inviting, friendly male for customer support and product videos.
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Liam · Guy Next Door
Casual, friendly young male for authentic and engaging conversations.
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Ethan · Casual Assistant
Laid-back with a relaxed, low-key delivery for effortless, grounded customer support.
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Heath · Calm & Composed
Smooth professional delivery, perfect for calm customer support.
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Jasper · Vibrant Stylist
A bright, expressive Australian male with an engaging, animated delivery that adds natural personality and warmth to any script.
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Eleanor · Composed Clarifier
Clear, professional adult female for customer communication.
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How she's trained
Five layers deep. From reception craft to your own brochures.
Reception craft
Natural Australian conversation, proper message-taking, booking discipline, and the golden rule underneath it all: if it isn't configured or approved, she says so and captures the question rather than improvising.
The rules of all Australian medicine
AHPRA and Medical Board advertising guidelines, the Privacy Act and state health-records law, TGA advertising rules, Medicare and fees accuracy, emergency escalation, honest AI disclosure, and recording-consent statutes in all 8 states.
The cosmetic surgery canon
The Medical Board's guidelines for registered medical practitioners who perform and who advertise cosmetic surgery, the protected-title provisions of the National Law, RACS and ASPS/ASAPS standards and informed financial consent, distilled into title discipline, referral and cooling-off rules, post-op red flags and no-idealised-outcomes language that cite their sources.
Your practice
Your surgeons and their exact protected titles, your procedures, fees policy and hours, plus your own materials: pre-op and post-op instructions, patient brochures, aftercare sheets, and a specialised go-live questionnaire about how your practice actually runs.
Continuous improvement, versioned
Every month, every call is audited: drop-off points, unanswered question types, improvement candidates. Changes are approved with you and versioned into the agent, and regulation-change monitoring updates the rules when guidance moves. Better every month, never changed without sign-off.
The guardrails are the product
Go on. Try to make it misbehave.
Every generic voice bot can answer a phone. The question your insurer, your college and AHPRA would ask is what it says on a recorded line at 9pm with nobody supervising. Tap a question to see how Luna handles it.
Traceable, versioned, maintained
Every rule cites its source. Every agent knows its version.
The agent's behaviour is built from layered, versioned rule sets distilled from the primary sources: the Medical Board's cosmetic surgery guidelines, the protected-title provisions of the National Law, AHPRA advertising guidelines, and the Australian Privacy Principles. When a regulator updates guidance, we know which rules are affected and which agents need updating.
✓ approved · v1.1
All of medicine
Scope of practice, advertising discipline, privacy, emergency escalation, honest AI disclosure on every call.
✓ approved · all 8 states
Your state
Recording consent statutes, the state complaints body, after-hours nurse lines, jurisdiction privacy law.
✓ approved · v1.1
Plastic & cosmetic surgery
Protected titles, GP referral, cooling-off and no-deposit rules, no idealised outcomes, post-op red flags, informed financial consent.
Ahpra & National Boards
Guidelines for advertising a regulated health service · shared Code of Conduct · guidance on using AI in healthcare
Medical Board of Australia
Guidelines for practitioners who perform cosmetic surgery · guidelines for those who advertise it · Good Medical Practice · GP referral requirements
Protected titles & National Law
Health Practitioner Regulation National Law · the "surgeon" protected-title provisions · endorsement and registration rules
Surgical bodies
RACS position papers and informed financial consent · ASPS and ASAPS standards of practice · cooling-off and consent guidance
Privacy & consumer law
Privacy Act 1988 and the Australian Privacy Principles (OAIC) · TGA advertising rules · ACCC advertising guidance
Your state's law
Call-recording consent statutes · health complaints bodies (HCCC, HCC, OHO) · state health-records legislation
Distilled from LUNA's living library of 8,900+ Australian regulatory and professional documents, independently verified against source text, and monitored for regulatory change. When a guideline updates, we know exactly which rules and which agents are affected.
From go-ahead to go-live
Live on your number in about four weeks.
Configure
Your practitioners and their correct protected titles, services, fees policy, hours, referral rules and escalation contacts, plus your own materials: pre-op and post-op instructions, patient information brochures, aftercare sheets. A specialised go-live questionnaire makes sure every answer the agent gives is yours, not a generic one.
Assemble and attack
Your agent is built from the approved compliance layers plus your configuration, then attacked with a cosmetic-surgery-specific test script. It must pass every probe before it ever answers a real call.
Go live, stay current
Your number routes to the agent, changeable in seconds, never a dead line. Monthly call reviews and regulation-change monitoring included.
We build around what you already run
Cliniko, Best Practice, Medical Director, Genie, Gentu, Halaxy, Coreplus, your dental suite, whatever runs your day: we design the agent around your systems, never the other way round. You don't change how your practice works to suit us.
Direct integration
Where your practice software has API access, Luna books and writes back in real time. Cliniko is live today, with more connectors on the roadmap.
Built around your workflow
No API? We wire structured, qualified messages into your existing inbox, CRM or task list, formatted exactly the way your team already works.
Standalone when needed
Locked-down legacy system? We stand up a clean parallel capture and booking layer for you, and your team reconciles it in minutes, not hours.
Fair questions
The things practice managers actually ask us.
Does the caller know it's an AI?
Always. Every call opens by saying it's an AI assistant and that the call is recorded, and it confirms it plainly if asked. That disclosure is fixed at the compliance layer; no clinic setup can remove it, which also satisfies the strictest Australian recording-consent standard.
Where do recordings and transcripts go?
They contain health information, so they're treated that way: moved to Australian-hosted storage promptly after each call, deleted from the voice platform, delivered only to the contacts you nominate, and retained for a period you set. The full detail is on our data handling and security page, and you get it in writing as a one-page summary.
How does it handle protected titles?
It refers to each practitioner by the exact title your configuration sets, and never upgrades it. If a caller says "cosmetic surgeon" and your surgeon is titled otherwise, it uses your configured title in its reply without correcting the caller aloud. Title accuracy is a legal line, so it's fixed at the compliance layer, not left to improvisation.
Can we choose when it answers?
Yes. After-hours only, overflow (it picks up when your team can't), or full 24/7, set at onboarding and changeable any time. Your number stays yours; routing changes take seconds and it's never a dead line.
Can it book directly into our software?
Where your practice software supports it (Cliniko first, more connectors coming), yes: real consultation bookings into your calendar. Surgery is never booked or paid for by phone. Otherwise it captures qualified, structured enquiries for your team to action first thing.
Built by LUNA Systems, Brisbane
Your phones, answered like your reputation depends on it.
Because it does. Book a discovery call and we'll walk you through the demo agent live, plus exactly what setup looks like for your practice.