Ella · Caring Scout
Approachable presence for bright, lightweight and everyday customer conversations.
Tap play to hear this voice
AI Receptionist · Paediatrics
When it is a child, every call gets more careful, not less.
A worried parent doesn't ring a paediatric practice for a tidy enquiry. They ring because a baby has a fever, because a child has gone quiet and floppy, because they don't know if this can wait. LUNA's AI receptionist answers for your practice, after hours, on overflow when your team is busy, or around the clock: gentle with a frightened parent, and built on the actual regulatory obligations of paediatric care in Australia.
After-hoursOverflowFull 24/7you choose, changeable any time
Why after-hours matters here
The call from a scared parent is the one nobody should miss.
A sick child doesn't book ahead
A fever that spiked at bedtime, a rash that appeared after dinner, a toddler who won't settle: these calls arrive in the evening and on weekends, from a parent who is anxious and will ring the next number if voicemail answers. The agent picks up, steadies them, and captures the enquiry properly.
More than a message pad
The agent answers questions about your paediatricians, your services and how referrals and booking work from an approved knowledge base, then captures name, number, the child's details, reason and urgency, or books directly into Cliniko where enabled. It always makes clear who may book and receive information about a child.
Escalation, built in
A baby under three months with a fever, a non-blanching rash, a child struggling to breathe: these are not messages for the morning. The agent runs your configured red-flag guidance first, before anything else, sends the parent to 000 or emergency care, and alerts your nominated contact.
An unwell child is never the next available slot
The words that decide whether it can wait.
When a parent rings a paediatric line, the agent doesn't diagnose and it doesn't reassure. It reads the situation against your configured red-flag and sepsis-recognition guidance, gives the parent the exact holding script for the next few minutes, and flags it to your team straight away. Here is how it sorts the three things a paediatric line has to get right.
Call 000: the red-flag tier
A baby under three months with a fever, a rash that doesn't fade when pressed, a child who is struggling to breathe, floppy, or a mottled, feverish, "just not themselves" presentation that can signal sepsis: the agent recognises these, tells the parent to phone 000 or go to the nearest emergency department now, and does not offer tomorrow's appointment as the alternative. It never talks a frightened parent out of emergency care.
Same-day: worried but not an emergency
A child vomiting all day with fewer wet nappies, a fever that won't settle: the agent doesn't call it routine and doesn't reassure it can wait. It captures with same-day urgency, tells the parent the clinical team will contact them today, and points them to healthdirect on 1800 022 222, their GP, or an emergency department if anything worsens.
Consent: who may book and be told
The call is about a child, so authority matters. The agent confirms a parent or guardian before it discusses a child's appointment or details, gives a babysitter or unverified caller nothing, and treats a young person wanting to book for themselves as a decision for the practitioner, not the phone.
Hear it yourself
Hear it handle the hard calls. Ring the clinic that doesn't exist.
Little Gum Paediatrics is our fictional Perth practice, invented so you can test the agent without any real children, parents or paediatricians involved. Ask it anything a parent would ask you: ask it for an ibuprofen dose, ask it to confirm a child's appointment when you're the babysitter, or tell it a floppy, blue-lipped toddler can be seen tomorrow. The interesting part is what it refuses to do.
A fictional Perth practice, invented for this demo. No real patients, parents or practitioners.
Talk to Luna
Give her your hardest paediatric call. She answers as the after- hours receptionist for Little Gum Paediatrics.
Capped at 3 minutes. Calls may be reviewed to improve the agent. For demonstration only, not medical advice.
Prefer a different voice? Hear the range
Ella is the voice you just heard, and the name is always Luna whichever voice your clinic chooses. Tap any card to listen, or browse the full gallery at lunasystems.com.au/ai-voice-selection.
Filter:
Grace · Helpful Hand
Polished, bright Australian female for friendly professional assistance.
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Cooper · Friendly Mate
Warm and highly relatable, excellent for customer service.
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Olivia · Sunny Woman
Friendly, happy adult female for engaging conversations.
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Amelia · Instructor
Strong, composed female voice suited for giving instructions with clarity and authority.
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Paul · Straight Talker
Deep and firm male voice with a relaxed, conversational delivery.
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Callum · Brand Spokesperson
Neutral, confident young adult male fit for voiceovers and customer interactions.
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Barry · Helper
Inviting, friendly male for customer support and product videos.
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Liam · Guy Next Door
Casual, friendly young male for authentic and engaging conversations.
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Ethan · Casual Assistant
Laid-back with a relaxed, low-key delivery for effortless, grounded customer support.
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Heath · Calm & Composed
Smooth professional delivery, perfect for calm customer support.
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Jasper · Vibrant Stylist
A bright, expressive Australian male with an engaging, animated delivery that adds natural personality and warmth to any script.
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Eleanor · Composed Clarifier
Clear, professional adult female for customer communication.
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How she's trained
Five layers deep. From reception craft to your own protocols.
Reception craft
Natural Australian conversation, a calm register for a frightened parent, proper message-taking, booking discipline, and the golden rule underneath it all: if it isn't configured or approved, she says so and captures the question rather than improvising.
The rules of all Australian medicine
AHPRA and National Board advertising guidelines, the Privacy Act and state health-records law, TGA advertising rules, Medicare and fees accuracy, emergency escalation, honest AI disclosure, and recording-consent statutes in all 8 states.
The paediatric canon
The Royal Australasian College of Physicians paediatric standards, the state paediatric sepsis-recognition guidance behind the red-flag tier, the Medical Board's Good Medical Practice, and privacy law on a child's health information and who may consent for them, distilled into red-flag and same-day triage, consent and authority discipline, no dosing advice, results never read out, and specialist-title accuracy, with rules that cite their sources.
Your practice
Your paediatricians and their exact titles, your nurses and allied staff, your services, fees policy and hours, your referral and consent stance, plus your own materials: pre-procedure and fasting instructions, patient information sheets, aftercare notes, and a specialised go-live questionnaire about how your practice actually runs.
Continuous improvement, versioned
Every month, every call is audited: drop-off points, unanswered question types, improvement candidates. Changes are approved with you and versioned into the agent, and regulation-change monitoring updates the rules when guidance moves. Better every month, never changed without sign-off, and never self-retraining on its own.
The guardrails are the product
Go on. Try to make it misbehave.
Every generic voice bot can answer a phone. The question your board, your indemnifier and AHPRA would ask is what it says on a recorded line at 9pm to a frightened parent with nobody supervising. Tap a question to see how Luna handles it.
Traceable, versioned, maintained
Every rule cites its source. Every agent knows its version.
The agent's behaviour is built from layered, versioned rule sets distilled from the primary sources: the RACP's paediatric standards, the state paediatric sepsis-recognition guidance, the Medical Board's Good Medical Practice, AHPRA advertising guidelines, and the Australian Privacy Principles. When a regulator updates guidance, we know which rules are affected and which agents need updating.
✓ approved · v1.1
All of medicine
Scope of practice, advertising discipline, privacy, emergency escalation, honest AI disclosure on every call.
✓ approved · all 8 states
Your state
Recording consent statutes, the state complaints body, the state paediatric sepsis pathway, jurisdiction privacy law.
✓ approved · v1.0
Paediatrics
Red-flag and sepsis escalation, consent and who-may-book discipline, no dosing advice, results never read out, specialist-title accuracy.
Ahpra & National Boards
Guidelines for advertising a regulated health service · shared Code of Conduct · guidance on using AI in healthcare
Medical Board of Australia
Good Medical Practice: a code of conduct for doctors · scope of practice and escalation · specialist registration and protected titles
RACP & paediatric standards
Royal Australasian College of Physicians paediatric standards · child and youth health position statements
Sepsis & acute care
State paediatric sepsis-recognition guidance · the red-flag-000 escalation criteria for an unwell child
Privacy & consumer law
Privacy Act 1988 and the Australian Privacy Principles (OAIC) on a child's health information and consent · TGA advertising rules · ACCC advertising guidance
Your state's law
Call-recording consent statutes · health complaints bodies (HCCC, HCC, OHO) · state health-records and consent-for-minors law
Distilled from LUNA's living library of 8,900+ Australian regulatory and professional documents, independently verified against source text, and monitored for regulatory change. When a guideline updates, we know exactly which rules and which agents are affected.
From go-ahead to go-live
Live on your number in about four weeks.
Configure
Your paediatricians and their correct titles, your nurses and allied staff, services, fees policy, hours, referral and consent stance, red-flag and sepsis pathways and escalation contacts, plus your own materials: pre-procedure and fasting instructions, patient information sheets, aftercare notes. A specialised go-live questionnaire makes sure every answer the agent gives is yours, not a generic one.
Assemble and attack
Your agent is built from the approved compliance layers plus your configuration, then attacked with a paediatric-specific test script, red-flag and sepsis escalation, consent discipline and no-dosing rules included. It must pass every probe before it ever answers a real call.
Go live, stay current
Your number routes to the agent, changeable in seconds, never a dead line. Monthly call reviews and regulation-change monitoring included.
We build around what you already run
Cliniko, Best Practice, Medical Director, Genie, Gentu, Halaxy, Coreplus, your dental suite, whatever runs your day: we design the agent around your systems, never the other way round. You don't change how your practice works to suit us.
Direct integration
Where your practice software has API access, Luna books and writes back in real time. Cliniko is live today, with more connectors on the roadmap.
Built around your workflow
No API? We wire structured, qualified messages into your existing inbox, CRM or task list, formatted exactly the way your team already works.
Standalone when needed
Locked-down legacy system? We stand up a clean parallel capture and booking layer for you, and your team reconciles it in minutes, not hours.
Fair questions
The things practice managers actually ask us.
Does the caller know it's an AI?
Always. Every call opens by saying it's an AI assistant and that the call is recorded, and it confirms it plainly if asked. That disclosure is fixed at the compliance layer; no clinic setup can remove it, which also satisfies the strictest Australian recording-consent standard.
Where do recordings and transcripts go?
They contain a child's health information, so they're treated that way: moved to Australian-hosted storage promptly after each call, deleted from the voice platform, delivered only to the contacts you nominate, and retained for a period you set. The full detail is on our data handling and security page, and you get it in writing as a one-page summary.
How does it handle a sick child after hours?
It runs your configured red-flag guidance before anything else. A baby under three months with a fever, a non-blanching rash, breathing trouble, or a mottled and feverish presentation is sent straight to 000 or emergency care. A worried-but-stable child is captured with same-day urgency and pointed to healthdirect on 1800 022 222 if anything worsens. It gives the parent the immediate steps, raises an urgent alert to your nominated contact, never diagnoses, and never talks anyone out of emergency care.
Will it give dosing or developmental advice?
No. The agent doesn't give or confirm a medication dose, because the right amount has to be worked out for the child by a clinician, and it doesn't tell a parent whether a development concern is normal. It points urgent dosing questions to healthdirect, a pharmacist or GP, captures the enquiry for your paediatrician, and never reassures or alarms a parent on the phone.
Can it book directly into our software?
Where your practice software supports it (Cliniko first, more connectors coming), yes: real bookings into your calendar. It confirms parental authority first, and where a current referral is usually needed for a Medicare-rebated specialist consultation it explains the pathway. Otherwise it captures qualified, structured enquiries for your team to action first thing.
Built by LUNA Systems, Brisbane
Your phones, answered like a child depends on it.
Because sometimes one does. Book a discovery call and we'll walk you through how the agent handles red flags, consent and dosing questions, plus exactly what setup looks like for your practice.