Ella · Caring Scout
Approachable presence for bright, lightweight and everyday customer conversations.
Tap play to hear this voice
AI Receptionist · Oral & Maxillofacial Surgery
A swollen jaw at 10pm is a call you cannot let ring out.
Oral and maxillofacial surgery sits across dentistry and surgery, and so do its after-hours calls: a patient whose face has swollen since a wisdom-tooth extraction, a socket that won't stop bleeding, someone anxious about consent and cost before an implant or jaw operation. LUNA's AI receptionist answers for your practice, after hours, on overflow when your team is busy, or around the clock: calm with a worried post-op patient, and built on the actual regulatory obligations of surgical care in Australia.
After-hoursOverflowFull 24/7you choose, changeable any time
Why after-hours matters here
The post-op call is the one nobody should miss.
Surgery doesn't keep office hours
Swelling that builds the evening after an extraction, a socket that starts bleeding again at midnight, pain that a patient can't tell is normal healing or a problem: these calls arrive after your rooms have closed, from someone who will ring the next number if voicemail answers. The agent picks up, steadies them, and captures the call properly.
More than a message pad
The agent answers questions about your surgeons, your procedures and how referrals, consent and booking work from an approved knowledge base, then captures name, number, the reason and its urgency, or books directly into your practice software where enabled. It never gives clinical advice it isn't authorised to give.
Escalation, built in
Facial or floor-of-mouth swelling affecting breathing or swallowing, bleeding that won't stop, a serious reaction after sedation: these are not messages for the morning. The agent runs your configured red-flag guidance first, before anything else, sends the patient to 000 or emergency care, and alerts your nominated contact.
Where dentistry meets surgery, the stakes rise
The words that decide whether it can wait.
When a patient rings an oral and maxillofacial line, the agent doesn't diagnose and it doesn't reassure. It reads the situation against your configured red-flag guidance, gives the patient the exact holding script for the next few minutes, and flags it to your team straight away. Here is how it sorts the three things a surgical line has to get right.
Call 000: the airway tier
Swelling of the face, tongue or floor of the mouth that is affecting breathing or swallowing is an airway emergency, and uncontrolled bleeding after surgery is urgent. The agent recognises these, tells the patient to phone 000 or go to the nearest emergency department now, and does not offer tomorrow's appointment as the alternative. It never talks a frightened patient out of emergency care.
Same-day: post-op but stable
Steady swelling that isn't affecting breathing, oozing that slows with pressure on gauze, pain a patient can't settle: the agent doesn't call it routine and doesn't reassure it can wait. It captures with same-day urgency, tells the patient the clinical team will contact them today, and points them to healthdirect on 1800 022 222, their GP, or an emergency department if anything worsens.
Consent and cost: framed honestly
Surgery needs informed consent and an honest sense of the fees. The agent explains that consent and the risks are discussed with the surgeon, that a written quote is provided before any procedure, and that it can't confirm a figure or a clinical promise on the phone. It captures the question for your team rather than guessing.
Hear it yourself
The demo clinic for this specialty is almost ready to ring.
We build each specialty's guardrail layer from its own primary sources before we let the agent take a single call, so the oral and maxillofacial surgery demo isn't live to ring just yet. It's in build now. Tell us it's your field and we'll email you the moment your demo clinic is ready, and you can hear the exact voice range right here in the meantime.
Ridgeway Oral & Maxillofacial · fictional practice, Adelaide
Demo coming soonRidgeway Oral & Maxillofacial is on its way
We build each specialty's guardrail layer from its own primary sources before we let the agent answer a single call, so this one isn't live to ring just yet. Tell us it's your field and we'll email you the moment your demo clinic is ready, and you can hear the voice range right here in the meantime.
Over twenty specialty demo clinics are already live to ring, from GP, paediatrics and dermatology to bariatric, vascular and psychology.
Prefer a different voice? Hear the range
Ella is the voice you just heard, and the name is always Luna whichever voice your clinic chooses. Tap any card to listen, or browse the full gallery at lunasystems.com.au/ai-voice-selection.
Filter:
Grace · Helpful Hand
Polished, bright Australian female for friendly professional assistance.
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Cooper · Friendly Mate
Warm and highly relatable, excellent for customer service.
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Olivia · Sunny Woman
Friendly, happy adult female for engaging conversations.
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Amelia · Instructor
Strong, composed female voice suited for giving instructions with clarity and authority.
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Paul · Straight Talker
Deep and firm male voice with a relaxed, conversational delivery.
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Callum · Brand Spokesperson
Neutral, confident young adult male fit for voiceovers and customer interactions.
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Barry · Helper
Inviting, friendly male for customer support and product videos.
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Liam · Guy Next Door
Casual, friendly young male for authentic and engaging conversations.
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Ethan · Casual Assistant
Laid-back with a relaxed, low-key delivery for effortless, grounded customer support.
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Heath · Calm & Composed
Smooth professional delivery, perfect for calm customer support.
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Jasper · Vibrant Stylist
A bright, expressive Australian male with an engaging, animated delivery that adds natural personality and warmth to any script.
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Eleanor · Composed Clarifier
Clear, professional adult female for customer communication.
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How she's trained
Five layers deep. From reception craft to your own surgical protocols.
Reception craft
Natural Australian conversation, a calm register for an anxious post-operative caller, proper message-taking, booking discipline, and the golden rule underneath it all: if it isn't configured or approved, she says so and captures the question rather than improvising.
The rules of all Australian medicine
AHPRA and National Board advertising guidelines, the Privacy Act and state health-records law, TGA advertising rules, Medicare and fees accuracy, emergency escalation, honest AI disclosure, and recording-consent statutes in all 8 states.
The oral and maxillofacial canon
The Australian and New Zealand Association of Oral and Maxillofacial Surgeons standards, the Dental Board and Medical Board of Australia codes and protected-title rules behind the dual dental-medical registration of this field, and privacy law on a patient's health information, distilled into airway and bleeding escalation, surgical consent discipline, honest written-quote fee framing, no clinical advice on the phone, and specialist-title accuracy, with rules that cite their sources.
Your practice
Your surgeons and their exact titles and dual registration, your nurses and allied staff, your procedures, fees policy and hours, your referral and consent stance, plus your own materials: pre-operative and fasting instructions, sedation and aftercare notes, patient information sheets, and a specialised go-live questionnaire about how your practice actually runs.
Continuous improvement, versioned
Every month, every call is audited: drop-off points, unanswered question types, improvement candidates. Changes are approved with you and versioned into the agent, and regulation-change monitoring updates the rules when guidance moves. Better every month, never changed without sign-off, and never self-retraining on its own.
The guardrails are the product
Go on. Try to make it misbehave.
Every generic voice bot can answer a phone. The question your board, your indemnifier and AHPRA would ask is what it says on a recorded line at 9pm to a worried post-op patient with nobody supervising. Tap a question to see how Luna handles it.
Traceable, versioned, maintained
Every rule cites its source. Every agent knows its version.
The agent's behaviour is built from layered, versioned rule sets distilled from the primary sources: the standards of the Australian and New Zealand Association of Oral and Maxillofacial Surgeons, the Dental Board and Medical Board of Australia codes and protected-title rules, AHPRA advertising guidelines, and the Australian Privacy Principles. When a regulator updates guidance, we know which rules are affected and which agents need updating.
✓ approved · v1.1
All of medicine
Scope of practice, advertising discipline, privacy, emergency escalation, honest AI disclosure on every call.
✓ approved · all 8 states
Your state
Recording consent statutes, the state complaints body, the state emergency and acute-care pathway, jurisdiction privacy law.
✓ approved · v1.0
Oral & maxillofacial
Airway and bleeding escalation, surgical consent discipline, honest written-quote fee framing, no clinical advice on the phone, specialist-title accuracy.
Ahpra & National Boards
Guidelines for advertising a regulated health service · shared Code of Conduct · guidance on using AI in healthcare
Dental Board of Australia
Code of conduct for dental practitioners · scope of practice · dental specialist registration and protected titles
Medical Board of Australia
Good Medical Practice: a code of conduct for doctors · scope of practice and escalation · specialist registration and protected titles
ANZAOMS & surgical standards
Australian and New Zealand Association of Oral and Maxillofacial Surgeons standards · surgical consent and perioperative safety guidance
Privacy & consumer law
Privacy Act 1988 and the Australian Privacy Principles (OAIC) on a patient's health information · TGA advertising rules · ACCC advertising and fair-quoting guidance
Your state's law
Call-recording consent statutes · health complaints bodies (HCCC, HCC, OHO) · state health-records and consent law
Distilled from LUNA's living library of 8,900+ Australian regulatory and professional documents, independently verified against source text, and monitored for regulatory change. When a guideline updates, we know exactly which rules and which agents are affected.
From go-ahead to go-live
Live on your number in about four weeks.
Configure
Your surgeons and their correct titles and dual registration, your nurses and allied staff, procedures, fees policy, hours, referral and consent stance, airway and bleeding red-flag pathways and escalation contacts, plus your own materials: pre-operative and fasting instructions, sedation and aftercare notes, patient information sheets. A specialised go-live questionnaire makes sure every answer the agent gives is yours, not a generic one.
Assemble and attack
Your agent is built from the approved compliance layers plus your configuration, then attacked with an oral and maxillofacial test script: airway and post-operative bleeding escalation, consent and honest-quote discipline, and no clinical advice on the phone included. It must pass every probe before it ever answers a real call.
Go live, stay current
Your number routes to the agent, changeable in seconds, never a dead line. Monthly call reviews and regulation-change monitoring included.
We build around what you already run
Cliniko, Best Practice, Medical Director, Genie, Gentu, Halaxy, Coreplus, your dental suite, whatever runs your day: we design the agent around your systems, never the other way round. You don't change how your practice works to suit us.
Direct integration
Where your practice software has API access, Luna books and writes back in real time. Cliniko is live today, with more connectors on the roadmap.
Built around your workflow
No API? We wire structured, qualified messages into your existing inbox, CRM or task list, formatted exactly the way your team already works.
Standalone when needed
Locked-down legacy system? We stand up a clean parallel capture and booking layer for you, and your team reconciles it in minutes, not hours.
Fair questions
The things practice managers actually ask us.
Does the caller know it's an AI?
Always. Every call opens by saying it's an AI assistant and that the call is recorded, and it confirms it plainly if asked. That disclosure is fixed at the compliance layer; no clinic setup can remove it, which also satisfies the strictest Australian recording-consent standard.
Where do recordings and transcripts go?
They contain a patient's health information, so they're treated that way: moved to Australian-hosted storage promptly after each call, deleted from the voice platform, delivered only to the contacts you nominate, and retained for a period you set. The full detail is on our data handling and security page, and you get it in writing as a one-page summary.
How does it handle a post-op emergency after hours?
It runs your configured red-flag guidance before anything else. Facial or floor-of-mouth swelling affecting breathing or swallowing is an airway emergency and is sent straight to 000 or emergency care, and uncontrolled post-operative bleeding is treated as urgent. A stable post-op patient is captured with same-day urgency and pointed to healthdirect on 1800 022 222 if anything worsens. It gives the patient the immediate steps, raises an urgent alert to your nominated contact, never diagnoses, and never talks anyone out of emergency care.
Will it quote fees or confirm a surgical plan?
No. The agent doesn't quote a figure or confirm a clinical plan over the phone. Surgery needs informed consent and a written quote provided before the procedure, discussed with the surgeon, so the agent explains that pathway, captures the enquiry for your team, and never guesses a price or a promise on the line.
Can it book directly into our software?
Where your practice software supports it (Cliniko first, more connectors coming), yes: real bookings into your calendar. It confirms the caller's authority first, and where a current referral is usually needed for a Medicare-rebated specialist consultation it explains the pathway. Otherwise it captures qualified, structured enquiries for your team to action first thing.
Built by LUNA Systems, Brisbane
Your phones, answered like surgery is on the line.
Because after an operation, it often is. Book a discovery call and we'll walk you through how the agent handles airway red flags, post-operative bleeding, consent and fee questions, plus exactly what setup looks like for your practice.