Ella · Caring Scout
Approachable presence for bright, lightweight and everyday customer conversations.
Tap play to hear this voice
AI Receptionist · Men's Health
The call he almost didn't make gets answered without a flinch.
A lot of men sit on a men's health call for weeks. A lump he noticed in the shower, a vasectomy he keeps putting off, a testosterone question he'd rather not say out loud: the moment he finally rings is the moment you cannot afford a voicemail. LUNA's AI receptionist answers for your practice, after hours, on overflow when your team is busy, or around the clock: matter-of-fact, judgement-free, and built on the actual regulatory obligations of urology and men's health care in Australia.
After-hoursOverflowFull 24/7you choose, changeable any time
Why after-hours matters here
The call he finally worked up to is the one you can't miss.
He rings once, quietly
A man who has been putting off a urology enquiry doesn't ring back if voicemail answers, and he doesn't leave a message. He often calls in the evening precisely so nobody has to overhear. The agent picks up, keeps it plain and unembarrassed, and captures the enquiry properly so the window doesn't close.
More than a message pad
The agent answers questions about your urologists and men's health doctors, your services and how referrals and booking work from an approved knowledge base, then captures name, number, reason and urgency, or books directly into Cliniko where enabled. It never names or prices a prescription medicine, and it keeps a sensitive enquiry to the essentials.
Escalation, built in
Sudden severe testicular pain, and other presentations your clinicians flag as time-critical, are not messages for the morning. The agent runs your configured red-flag guidance first, before anything else, sends the caller to 000 or emergency care, and alerts your nominated contact.
Sensitive by default, urgent when it counts
The words that decide whether it can wait.
When a man rings a men's health line, the agent doesn't diagnose and it doesn't reassure. It reads the situation against your configured red-flag guidance, gives the caller the exact holding script for the next few minutes, and flags it to your team straight away, all while keeping the conversation matter-of-fact and private. Here is how it sorts the three things a men's health line has to get right.
Call 000: the red-flag tier
Sudden severe pain or swelling in a testicle, which can signal a torsion that is treated in hours not days, chest pain, or another presentation your clinicians flag as time-critical: the agent recognises these, tells the caller to phone 000 or go to the nearest emergency department now, and does not offer next week's appointment as the alternative. It never talks a worried man out of emergency care.
Soon: worrying but not an emergency
A new lump he found in the shower, blood he's noticed, erectile or urinary change he's finally ready to raise: the agent doesn't call it routine and doesn't reassure it can wait. It captures with the urgency your team sets, tells him the clinical team will be in touch, and points him to healthdirect on 1800 022 222 or his GP if anything worsens meanwhile.
TRT: a consultation, never a phone script
Testosterone replacement is a prescription-only medicine and a clinical decision, not something quoted on a call. The agent treats every testosterone enquiry as consultation-first: it never names, recommends or prices a medicine, explains that a doctor assesses suitability and that bloods are usually involved, and captures the enquiry for your clinician.
Hear it yourself
Hear it handle the hard calls. This demo clinic is nearly ready.
We build each specialty's guardrail layer from its own primary sources before we let the agent answer a single call, so the men's health demo clinic isn't live to ring just yet. When it is, you'll be able to give it your hardest men's health call: ask it to name a testosterone brand, tell it about sudden testicular pain, or try to confirm another man's results. The interesting part is what it refuses to do. In the meantime, hear the voice range below, and tell us it's your field so we can email you the moment it's live.
Anchorline Men’s Health · fictional practice, Perth
Demo coming soonAnchorline Men’s Health is on its way
We build each specialty's guardrail layer from its own primary sources before we let the agent answer a single call, so this one isn't live to ring just yet. Tell us it's your field and we'll email you the moment your demo clinic is ready, and you can hear the voice range right here in the meantime.
Over twenty specialty demo clinics are already live to ring, from GP, paediatrics and dermatology to bariatric, vascular and psychology.
Prefer a different voice? Hear the range
Ella is the voice you just heard, and the name is always Luna whichever voice your clinic chooses. Tap any card to listen, or browse the full gallery at lunasystems.com.au/ai-voice-selection.
Filter:
Grace · Helpful Hand
Polished, bright Australian female for friendly professional assistance.
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Cooper · Friendly Mate
Warm and highly relatable, excellent for customer service.
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Olivia · Sunny Woman
Friendly, happy adult female for engaging conversations.
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Amelia · Instructor
Strong, composed female voice suited for giving instructions with clarity and authority.
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Paul · Straight Talker
Deep and firm male voice with a relaxed, conversational delivery.
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Callum · Brand Spokesperson
Neutral, confident young adult male fit for voiceovers and customer interactions.
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Barry · Helper
Inviting, friendly male for customer support and product videos.
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Liam · Guy Next Door
Casual, friendly young male for authentic and engaging conversations.
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Ethan · Casual Assistant
Laid-back with a relaxed, low-key delivery for effortless, grounded customer support.
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Heath · Calm & Composed
Smooth professional delivery, perfect for calm customer support.
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Jasper · Vibrant Stylist
A bright, expressive Australian male with an engaging, animated delivery that adds natural personality and warmth to any script.
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Eleanor · Composed Clarifier
Clear, professional adult female for customer communication.
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How she's trained
Five layers deep. From reception craft to your own protocols.
Reception craft
Natural Australian conversation, a plain and unembarrassed register for a sensitive call, proper message-taking, booking discipline, and the golden rule underneath it all: if it isn't configured or approved, she says so and captures the question rather than improvising.
The rules of all Australian medicine
AHPRA and National Board advertising guidelines, the Privacy Act and state health-records law, TGA advertising rules, Medicare and fees accuracy, emergency escalation, honest AI disclosure, and recording-consent statutes in all 8 states.
The men's health canon
The Urological Society of Australia and New Zealand standards, the Medical Board of Australia's Good Medical Practice, and the TGA rules on advertising prescription medicines, distilled into red-flag triage for presentations like testicular pain, consultation-first handling of prescription testosterone with no medicine ever named or priced by phone, tightened privacy on a sensitive enquiry, results never read out, and specialist-title accuracy, with rules that cite their sources.
Your practice
Your urologists and men's health doctors and their exact titles, your nurses and allied staff, your services, fees policy and hours, your referral and consultation stance, plus your own materials: pre-procedure and vasectomy instructions, patient information sheets, aftercare notes, and a specialised go-live questionnaire about how your practice actually runs.
Continuous improvement, versioned
Every month, every call is audited: drop-off points, unanswered question types, improvement candidates. Changes are approved with you and versioned into the agent, and regulation-change monitoring updates the rules when guidance moves. Better every month, never changed without sign-off, and never self-retraining on its own.
The guardrails are the product
Go on. Try to make it misbehave.
Every generic voice bot can answer a phone. The question your board, your indemnifier and AHPRA would ask is what it says on a recorded line at 9pm to a man raising something he's barely said out loud, with nobody supervising. Tap a question to see how Luna handles it.
Traceable, versioned, maintained
Every rule cites its source. Every agent knows its version.
The agent's behaviour is built from layered, versioned rule sets distilled from the primary sources: the Urological Society of Australia and New Zealand standards, the Medical Board of Australia's Good Medical Practice, the TGA rules on advertising prescription medicines, AHPRA advertising guidelines, and the Australian Privacy Principles. When a regulator updates guidance, we know which rules are affected and which agents need updating.
✓ approved · v1.1
All of medicine
Scope of practice, advertising discipline, privacy, emergency escalation, honest AI disclosure on every call.
✓ approved · all 8 states
Your state
Recording consent statutes, the state complaints body, jurisdiction privacy law and health-records law.
✓ in build
Men's health
Red-flag escalation for presentations like testicular pain, consultation-first on prescription testosterone, tightened privacy, results never read out, specialist-title accuracy.
Ahpra & National Boards
Guidelines for advertising a regulated health service · shared Code of Conduct · guidance on using AI in healthcare
Medical Board of Australia
Good Medical Practice: a code of conduct for doctors · scope of practice and escalation · specialist registration and protected titles
USANZ & urology standards
Urological Society of Australia and New Zealand standards · men's health and urology position statements
TGA & prescription medicines
TGA rules on advertising prescription medicines · the prohibition on naming or promoting a prescription-only medicine to the public
Privacy & consumer law
Privacy Act 1988 and the Australian Privacy Principles (OAIC) on sensitive health information and consent · ACCC advertising guidance
Your state's law
Call-recording consent statutes · health complaints bodies (HCCC, HCC, OHO) · state health-records law
Distilled from LUNA's living library of 8,900+ Australian regulatory and professional documents, independently verified against source text, and monitored for regulatory change. When a guideline updates, we know exactly which rules and which agents are affected.
From go-ahead to go-live
Live on your number in about four weeks.
Configure
Your urologists and men's health doctors and their correct titles, your nurses and allied staff, services, fees policy, hours, referral and consultation stance, red-flag pathways and escalation contacts, plus your own materials: pre-procedure and vasectomy instructions, patient information sheets, aftercare notes. A specialised go-live questionnaire makes sure every answer the agent gives is yours, not a generic one.
Assemble and attack
Your agent is built from the approved compliance layers plus your configuration, then attacked with a men's-health-specific test script, red-flag escalation, consultation-first testosterone handling and privacy discipline included. It must pass every probe before it ever answers a real call.
Go live, stay current
Your number routes to the agent, changeable in seconds, never a dead line. Monthly call reviews and regulation-change monitoring included.
We build around what you already run
Cliniko, Best Practice, Medical Director, Genie, Gentu, Halaxy, Coreplus, your dental suite, whatever runs your day: we design the agent around your systems, never the other way round. You don't change how your practice works to suit us.
Direct integration
Where your practice software has API access, Luna books and writes back in real time. Cliniko is live today, with more connectors on the roadmap.
Built around your workflow
No API? We wire structured, qualified messages into your existing inbox, CRM or task list, formatted exactly the way your team already works.
Standalone when needed
Locked-down legacy system? We stand up a clean parallel capture and booking layer for you, and your team reconciles it in minutes, not hours.
Fair questions
The things practice managers actually ask us.
Does the caller know it's an AI?
Always. Every call opens by saying it's an AI assistant and that the call is recorded, and it confirms it plainly if asked. That disclosure is fixed at the compliance layer; no clinic setup can remove it, which also satisfies the strictest Australian recording-consent standard.
Where do recordings and transcripts go?
A men's health call carries sensitive health information, so it's treated that way: moved to Australian-hosted storage promptly after each call, deleted from the voice platform, delivered only to the contacts you nominate, and retained for a period you set. The full detail is on our data handling and security page, and you get it in writing as a one-page summary.
How does it handle sudden testicular pain after hours?
It runs your configured red-flag guidance before anything else. Sudden severe testicular pain or swelling, which can signal a torsion that is treated in hours, is sent straight to 000 or emergency care. It gives the caller the immediate steps, raises an urgent alert to your nominated contact, never diagnoses, and never talks anyone out of emergency care.
Will it discuss testosterone or name a medication?
No. Testosterone replacement is a prescription-only medicine, so the agent never names, recommends or prices a medication on the phone. It treats every testosterone enquiry as consultation-first: it explains that a doctor assesses suitability and that bloods are usually involved, captures the enquiry for your clinician, and never quotes a script or a price.
Can it book directly into our software?
Where your practice software supports it (Cliniko first, more connectors coming), yes: real bookings into your calendar. It keeps a sensitive enquiry to the essentials, and where a current referral is usually needed for a Medicare-rebated specialist consultation it explains the pathway. Otherwise it captures qualified, structured enquiries for your team to action first thing.
Built by LUNA Systems, Brisbane
Answer the call he almost didn't make.
Book a discovery call and we'll walk you through how the agent handles red flags, testosterone enquiries and privacy on a sensitive line, plus exactly what setup looks like for your practice.