Ella · Caring Scout
Approachable presence for bright, lightweight and everyday customer conversations.
Tap play to hear this voice
AI Receptionist · Gastroenterology & Endoscopy
A colonoscopy is booked weeks out. The prep call cannot be improvised.
Between a referral and a scope sits a long list of the calls that actually decide whether a list runs on time: bowel-prep timing, fasting, what to do about blood thinners, whether that new abdominal pain can wait. LUNA's AI receptionist answers for your practice, after hours, on overflow when your team is busy, or around the clock: calm, exact, and built on the real regulatory obligations of endoscopy and gastroenterology in Australia.
After-hoursOverflowFull 24/7you choose, changeable any time
Why after-hours matters here
The prep question at 9pm is the one that saves the list.
Prep questions don't wait for opening hours
"When do I start the second sachet?" "Can I still have my morning coffee?" "I've only cleared half and my scope is at seven." These land the night before a procedure, when your rooms are shut. The agent picks up, reads the prep instructions straight from your configuration, and captures anything that needs a clinician.
More than a message pad
The agent answers questions about your gastroenterologists, your procedures and how referrals and booking work from an approved knowledge base, then captures name, number, reason and urgency, or books directly into Cliniko where enabled. It reads bowel-prep and fasting instructions only from your written configuration, never improvising a schedule.
Escalation, built in
Vomiting blood, black or bloody stools, severe or sudden abdominal pain: these are not messages for the morning. The agent runs your configured red-flag guidance first, before anything else, sends the caller to 000 or emergency care, and alerts your nominated contact.
The prep is the procedure's success or failure
The instruction has to be yours, read word for word.
Bowel prep is the part patients get wrong, and a guessed answer about timing, diet or sedation is a cancelled list at best and a safety problem at worst. So the agent doesn't reason about prep, it reads it: from your configuration, exactly as your unit wrote it. Here is how it handles the three things an endoscopy line has to get right.
Prep and fasting: read, never improvised
Split-dose timing, the clear-fluids window, when the last meal is: the agent reads bowel-prep and fasting instructions verbatim from your configured protocol for the procedure booked. If a caller's situation isn't covered by the written instruction, it doesn't invent a schedule, it captures the question for your team and points to the after-hours pathway.
Sedation and medications: to the clinician
Whether to stop a blood thinner, what to do about diabetes medication on a fasting morning, questions about the sedation itself: the agent treats these as clinical decisions, not phone-line ones. It confirms the caller's question, captures it for the gastroenterologist or nurse, and never advises starting, stopping or adjusting a medication.
GI bleeding and severe pain: the red-flag tier
Vomiting blood, black or tarry stools, rectal bleeding that won't stop, severe or sudden abdominal pain: the agent recognises these against your configured guidance, tells the caller to phone 000 or go to the nearest emergency department now, and does not offer the next available appointment as the alternative.
Hear it yourself
The demo clinic for this specialty is almost ready to ring.
We build each specialty's guardrail layer from its own primary sources before we let the agent take a single call, so the gastroenterology and endoscopy demo isn't live to ring just yet. It's in build now. Tell us it's your field and we'll email you the moment your demo clinic is ready, and you can hear the exact voice range right here in the meantime.
Riverbend Gastroenterology · fictional practice, Sydney
Demo coming soonRiverbend Gastroenterology is on its way
We build each specialty's guardrail layer from its own primary sources before we let the agent answer a single call, so this one isn't live to ring just yet. Tell us it's your field and we'll email you the moment your demo clinic is ready, and you can hear the voice range right here in the meantime.
Over twenty specialty demo clinics are already live to ring, from GP, paediatrics and dermatology to bariatric, vascular and psychology.
Prefer a different voice? Hear the range
Ella is the voice you just heard, and the name is always Luna whichever voice your clinic chooses. Tap any card to listen, or browse the full gallery at lunasystems.com.au/ai-voice-selection.
Filter:
Grace · Helpful Hand
Polished, bright Australian female for friendly professional assistance.
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Cooper · Friendly Mate
Warm and highly relatable, excellent for customer service.
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Olivia · Sunny Woman
Friendly, happy adult female for engaging conversations.
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Amelia · Instructor
Strong, composed female voice suited for giving instructions with clarity and authority.
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Paul · Straight Talker
Deep and firm male voice with a relaxed, conversational delivery.
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Callum · Brand Spokesperson
Neutral, confident young adult male fit for voiceovers and customer interactions.
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Barry · Helper
Inviting, friendly male for customer support and product videos.
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Liam · Guy Next Door
Casual, friendly young male for authentic and engaging conversations.
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Ethan · Casual Assistant
Laid-back with a relaxed, low-key delivery for effortless, grounded customer support.
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Heath · Calm & Composed
Smooth professional delivery, perfect for calm customer support.
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Jasper · Vibrant Stylist
A bright, expressive Australian male with an engaging, animated delivery that adds natural personality and warmth to any script.
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Eleanor · Composed Clarifier
Clear, professional adult female for customer communication.
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How she's trained
Five layers deep. From reception craft to your own prep protocols.
Reception craft
Natural Australian conversation, a calm register for an anxious pre-procedure caller, proper message-taking, booking discipline, and the golden rule underneath it all: if it isn't configured or approved, she says so and captures the question rather than improvising.
The rules of all Australian medicine
AHPRA and National Board advertising guidelines, the Privacy Act and state health-records law, TGA advertising rules, Medicare and fees accuracy, emergency escalation, honest AI disclosure, and recording-consent statutes in all 8 states.
The gastroenterology and endoscopy canon
The Gastroenterological Society of Australia's standards, the conjoint committee for the recognition of training in gastrointestinal endoscopy and its safety and quality guidance, and the Medical Board of Australia's Good Medical Practice, distilled into GI-bleeding and severe-pain escalation, bowel-prep and fasting instructions read only from your configuration, sedation and medication questions routed to the clinician, results never read out, and specialist-title accuracy, with rules that cite their sources.
Your practice
Your gastroenterologists and their exact titles, your nurses and allied staff, your procedures, fees policy and hours, your referral and consent stance, plus your own materials: your bowel-prep and fasting instructions per procedure, pre-procedure medication guidance, patient information sheets, aftercare notes, and a specialised go-live questionnaire about how your unit actually runs.
Continuous improvement, versioned
Every month, every call is audited: drop-off points, unanswered question types, improvement candidates. Changes are approved with you and versioned into the agent, and regulation-change monitoring updates the rules when guidance moves. Better every month, never changed without sign-off, and never self-retraining on its own.
The guardrails are the product
Go on. Try to make it misbehave.
Every generic voice bot can answer a phone. The question your board, your indemnifier and AHPRA would ask is what it says on a recorded line at 9pm to an anxious caller the night before a scope, with nobody supervising. Tap a question to see how Luna handles it.
Traceable, versioned, maintained
Every rule cites its source. Every agent knows its version.
The agent's behaviour is built from layered, versioned rule sets distilled from the primary sources: the Gastroenterological Society of Australia's standards, the conjoint committee for the recognition of training in gastrointestinal endoscopy, the Medical Board of Australia's Good Medical Practice, AHPRA advertising guidelines, and the Australian Privacy Principles. When a regulator updates guidance, we know which rules are affected and which agents need updating.
✓ approved · v1.1
All of medicine
Scope of practice, advertising discipline, privacy, emergency escalation, honest AI disclosure on every call.
✓ approved · all 8 states
Your state
Recording consent statutes, the state complaints body, the after-hours acute-care pathway, jurisdiction privacy law.
✓ in build
Gastroenterology & endoscopy
GI-bleeding and severe-pain escalation, bowel-prep and fasting read only from configuration, sedation and medication questions routed to the clinician, results never read out.
Ahpra & National Boards
Guidelines for advertising a regulated health service · shared Code of Conduct · guidance on using AI in healthcare
Medical Board of Australia
Good Medical Practice: a code of conduct for doctors · scope of practice and escalation · specialist registration and protected titles
Gastroenterological Society of Australia
GESA clinical and practice standards · consensus statements on endoscopy and bowel preparation · patient information guidance
Endoscopy training & safety
The conjoint committee for the recognition of training in gastrointestinal endoscopy · endoscopy safety and quality and sedation-governance guidance
Privacy & consumer law
Privacy Act 1988 and the Australian Privacy Principles (OAIC) on health information and consent · TGA advertising rules · ACCC advertising guidance
Your state's law
Call-recording consent statutes · health complaints bodies (HCCC, HCC, OHO) · state health-records and consent law
Distilled from LUNA's living library of 8,900+ Australian regulatory and professional documents, independently verified against source text, and monitored for regulatory change. When a guideline updates, we know exactly which rules and which agents are affected.
From go-ahead to go-live
Live on your number in about four weeks.
Configure
Your gastroenterologists and their correct titles, your nurses and allied staff, procedures, fees policy, hours, referral and consent stance, red-flag and escalation contacts, plus your own materials: your bowel-prep and fasting instructions per procedure, pre-procedure medication guidance, patient information sheets, aftercare notes. A specialised go-live questionnaire makes sure every answer the agent gives is yours, not a generic one.
Assemble and attack
Your agent is built from the approved compliance layers plus your configuration, then attacked with a gastroenterology-specific test script, GI-bleeding and severe-pain escalation, prep-read discipline, sedation-to-clinician and no-medication-advice rules included. It must pass every probe before it ever answers a real call.
Go live, stay current
Your number routes to the agent, changeable in seconds, never a dead line. Monthly call reviews and regulation-change monitoring included.
We build around what you already run
Cliniko, Best Practice, Medical Director, Genie, Gentu, Halaxy, Coreplus, your dental suite, whatever runs your day: we design the agent around your systems, never the other way round. You don't change how your practice works to suit us.
Direct integration
Where your practice software has API access, Luna books and writes back in real time. Cliniko is live today, with more connectors on the roadmap.
Built around your workflow
No API? We wire structured, qualified messages into your existing inbox, CRM or task list, formatted exactly the way your team already works.
Standalone when needed
Locked-down legacy system? We stand up a clean parallel capture and booking layer for you, and your team reconciles it in minutes, not hours.
Fair questions
The things practice managers actually ask us.
Does the caller know it's an AI?
Always. Every call opens by saying it's an AI assistant and that the call is recorded, and it confirms it plainly if asked. That disclosure is fixed at the compliance layer; no clinic setup can remove it, which also satisfies the strictest Australian recording-consent standard.
Where do recordings and transcripts go?
They contain health information, so they're treated that way: moved to Australian-hosted storage promptly after each call, deleted from the voice platform, delivered only to the contacts you nominate, and retained for a period you set. The full detail is on our data handling and security page, and you get it in writing as a one-page summary.
How does it handle bowel-prep questions after hours?
It reads them, it doesn't reason about them. Split-dose timing, the clear-fluids window, when to take the last meal: the agent reads your configured bowel-prep and fasting instructions for the exact procedure booked, word for word. If a caller's situation isn't covered by the written instruction, it doesn't invent a schedule; it captures the question for your team and points to your after-hours pathway.
Will it advise on sedation, blood thinners or other medications?
No. Whether to stop a blood thinner, adjust diabetes medication on a fasting morning, or any question about the sedation itself is a clinical decision, so the agent routes it to your gastroenterologist or nurse. It captures the question, never advises starting, stopping or changing a medication, and never reads out results.
Can it book directly into our software?
Where your practice software supports it (Cliniko first, more connectors coming), yes: real bookings into your calendar. Where a current referral is usually needed for a Medicare-rebated specialist consultation or procedure it explains the pathway. Otherwise it captures qualified, structured enquiries for your team to action first thing.
Built by LUNA Systems, Brisbane
Your phones, answered like the list depends on it.
Because it does. Book a discovery call and we'll walk you through how the agent handles GI-bleeding red flags, bowel-prep instructions and sedation questions, plus exactly what setup looks like for your practice.