Ella · Caring Scout
Approachable presence for bright, lightweight and everyday customer conversations.
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AI Receptionist · Dental
The knocked-out tooth doesn't wait for opening hours.
Dental pain doesn't keep office hours, and the caller with a tooth in their hand at 9pm needs the right words in the next few minutes, not a voicemail. LUNA's AI receptionist answers for your practice, after hours, on overflow when your team is busy, or around the clock: warm with anxious callers, and built on the actual regulatory obligations of Australian dental practice.
After-hoursOverflowFull 24/7you choose, changeable any time
Why after-hours matters here
The most valuable call your practice gets is the one nobody answers.
Pain doesn't book ahead
Toothache, a broken tooth, a lost crown: these calls arrive in the evening and on weekends, from someone who is hurting and will ring the next practice on the list if voicemail answers. The agent picks up, calms them, and captures the enquiry properly.
More than a message pad
The agent answers questions about your services, your practitioners and how booking works from an approved knowledge base, then captures name, number, reason and urgency, or books directly into Cliniko where enabled. No referral needed, so many callers can be booked straight in.
Emergency triage, built in
A knocked-out adult tooth, facial swelling that is affecting breathing, uncontrolled bleeding after an extraction: these are not messages for the morning. The agent runs your configured emergency guidance first, before anything else, and alerts your nominated contact.
Emergencies do not keep office hours
The first ninety seconds are the ones that count.
When a dental emergency rings a recorded after-hours line, the agent doesn't diagnose and it doesn't reassure. It reads the situation against your configured emergency guidance, gives the caller the exact holding script for the next few minutes, and flags it to your team straight away. Here is what that sounds like across the three tiers your practice sets.
Minutes matter: a knocked-out adult tooth
An avulsed adult tooth is time-critical, and the caller often doesn't know it. The agent's script keeps it simple: hold the tooth by the crown, not the root, keep it moist in milk or in the cheek, never scrub it or store it in water, and come in now (or to an emergency department if the practice is closed). Then it captures the caller and alerts your team.
Call 000: swelling that affects breathing
Facial or neck swelling that is affecting breathing or swallowing is an airway emergency, not a dental appointment. The agent recognises it, tells the caller to phone 000 or go to the nearest emergency department immediately, and does not offer a booking instead. It never talks anyone out of calling triple zero.
Urgent: bleeding that won't stop
Uncontrolled bleeding after an extraction is urgent. The agent's script covers the immediate holding step, firm pressure on gauze for a sustained period, then directs the caller in per your after-hours pathway and raises an urgent alert. If things are escalating, it points to emergency care without hesitating.
Hear it yourself
Hear it handle the hard calls. Ring the clinic that doesn't exist.
Wattleseed Dental is our fictional Perth practice, invented so you can test the agent without any real patients or practitioners involved. Ask it anything a caller would ask you: ask it to guarantee your veneers, quote a gap on an item number, or tell you a knocked-out tooth can wait until morning. The interesting part is what it refuses to do.
Prefer a different voice? Hear the range
Ella is the voice you just heard, and the name is always Luna whichever voice your clinic chooses. Tap any card to listen, or browse the full gallery at lunasystems.com.au/ai-voice-selection.
Filter:
Grace · Helpful Hand
Polished, bright Australian female for friendly professional assistance.
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Cooper · Friendly Mate
Warm and highly relatable, excellent for customer service.
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Olivia · Sunny Woman
Friendly, happy adult female for engaging conversations.
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Amelia · Instructor
Strong, composed female voice suited for giving instructions with clarity and authority.
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Paul · Straight Talker
Deep and firm male voice with a relaxed, conversational delivery.
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Callum · Brand Spokesperson
Neutral, confident young adult male fit for voiceovers and customer interactions.
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Barry · Helper
Inviting, friendly male for customer support and product videos.
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Liam · Guy Next Door
Casual, friendly young male for authentic and engaging conversations.
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Ethan · Casual Assistant
Laid-back with a relaxed, low-key delivery for effortless, grounded customer support.
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Heath · Calm & Composed
Smooth professional delivery, perfect for calm customer support.
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Jasper · Vibrant Stylist
A bright, expressive Australian male with an engaging, animated delivery that adds natural personality and warmth to any script.
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Eleanor · Composed Clarifier
Clear, professional adult female for customer communication.
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How she's trained
Five layers deep. From reception craft to your own brochures.
Reception craft
Natural Australian conversation, a calm register for callers in pain, proper message-taking, booking discipline, and the golden rule underneath it all: if it isn't configured or approved, she says so and captures the question rather than improvising.
The rules of all Australian medicine
AHPRA and National Board advertising guidelines, the Privacy Act and state health-records law, TGA advertising rules, Medicare and fees accuracy, emergency escalation, honest AI disclosure, and recording-consent statutes in all 8 states.
The dental canon
The Dental Board of Australia's protected specialist titles and scope-of-practice rules (and its neurotoxins and dermal fillers factsheet), the Australian Dental Association's Advertising Compliance Guideline and Policy Statement 6.9, the Child Dental Benefits Schedule for eligibility capture, and the poisons scheduling that caps teeth-whitening concentrations, distilled into title discipline, no-fund-gap-quotes, no idealised-smile language and emergency triage rules that cite their sources.
Your practice
Your dentists and specialists and their exact titles, your services, fees policy and hours, your CDBS and fund-check stance, plus your own materials: post-treatment instructions, patient information sheets, aftercare notes, and a specialised go-live questionnaire about how your practice actually runs.
Continuous improvement, versioned
Every month, every call is audited: drop-off points, unanswered question types, improvement candidates. Changes are approved with you and versioned into the agent, and regulation-change monitoring updates the rules when guidance moves. Better every month, never changed without sign-off, and never self-retraining on its own.
The guardrails are the product
Go on. Try to make it misbehave.
Every generic voice bot can answer a phone. The question your board, your indemnifier and AHPRA would ask is what it says on a recorded line at 9pm with nobody supervising. Tap a question to see how Luna handles it.
Traceable, versioned, maintained
Every rule cites its source. Every agent knows its version.
The agent's behaviour is built from layered, versioned rule sets distilled from the primary sources: the Dental Board of Australia's registration standards and specialist-title rules, the ADA's advertising guidance, AHPRA advertising guidelines, and the Australian Privacy Principles. When a regulator updates guidance, we know which rules are affected and which agents need updating.
✓ approved · v1.1
All of medicine
Scope of practice, advertising discipline, privacy, emergency escalation, honest AI disclosure on every call.
✓ approved · all 8 states
Your state
Recording consent statutes, the state complaints body, after-hours dental pathways, jurisdiction privacy law.
✓ approved · v1.1
Dental
Protected specialist titles, no fund-gap or item-number quotes, emergency triage tiers, CDBS eligibility capture, whitening and no idealised-smile discipline.
Ahpra & National Boards
Guidelines for advertising a regulated health service · shared Code of Conduct · guidance on using AI in healthcare
Dental Board of Australia
Registration standards and scope of practice · protected specialist titles · neurotoxins and dermal fillers factsheet · sedation guidelines
Australian Dental Association
Advertising Compliance Guideline · Policy Statement 6.9 on advertising in dentistry · guidance on fees and fund claims
Schemes & medicines
Child Dental Benefits Schedule eligibility rules · poisons scheduling and teeth-whitening concentration limits
Privacy & consumer law
Privacy Act 1988 and the Australian Privacy Principles (OAIC) · TGA advertising rules · ACCC advertising guidance
Your state's law
Call-recording consent statutes · health complaints bodies (HCCC, HCC, OHO) · state health-records and medicines legislation
Distilled from LUNA's living library of 8,900+ Australian regulatory and professional documents, independently verified against source text, and monitored for regulatory change. When a guideline updates, we know exactly which rules and which agents are affected.
From go-ahead to go-live
Live on your number in about four weeks.
Configure
Your dentists and specialists and their correct titles, services, fees policy, hours, CDBS and fund-check stance, emergency pathways and escalation contacts, plus your own materials: post-treatment instructions, patient information sheets, aftercare notes. A specialised go-live questionnaire makes sure every answer the agent gives is yours, not a generic one.
Assemble and attack
Your agent is built from the approved compliance layers plus your configuration, then attacked with a dental-specific test script, emergency triage and title discipline included. It must pass every probe before it ever answers a real call.
Go live, stay current
Your number routes to the agent, changeable in seconds, never a dead line. Monthly call reviews and regulation-change monitoring included.
We build around what you already run
Cliniko, Best Practice, Medical Director, Genie, Gentu, Halaxy, Coreplus, your dental suite, whatever runs your day: we design the agent around your systems, never the other way round. You don't change how your practice works to suit us.
Direct integration
Where your practice software has API access, Luna books and writes back in real time. Cliniko is live today, with more connectors on the roadmap.
Built around your workflow
No API? We wire structured, qualified messages into your existing inbox, CRM or task list, formatted exactly the way your team already works.
Standalone when needed
Locked-down legacy system? We stand up a clean parallel capture and booking layer for you, and your team reconciles it in minutes, not hours.
Fair questions
The things practice managers actually ask us.
Does the caller know it's an AI?
Always. Every call opens by saying it's an AI assistant and that the call is recorded, and it confirms it plainly if asked. That disclosure is fixed at the compliance layer; no clinic setup can remove it, which also satisfies the strictest Australian recording-consent standard.
Where do recordings and transcripts go?
They contain health information, so they're treated that way: moved to Australian-hosted storage promptly after each call, deleted from the voice platform, delivered only to the contacts you nominate, and retained for a period you set. The full detail is on our data handling and security page, and you get it in writing as a one-page summary.
How does it handle a dental emergency after hours?
It runs your configured emergency guidance before anything else. A knocked-out adult tooth gets the time-critical holding script, swelling that affects breathing is sent straight to 000, and uncontrolled bleeding is treated as urgent. It gives the caller the immediate steps, directs them per your after-hours pathway, and raises an urgent alert to your nominated contact. It never diagnoses and it never talks anyone out of emergency care.
Will it quote fund gaps or item numbers?
No. Fund cover varies too much between policies to quote safely over the phone, so the agent doesn't give gap figures or item-number prices. It states only the fees your configuration allows, invites the caller to bring their card in for a check on the day, and captures the enquiry. That keeps you inside the ADA's advertising guidance.
Can it book directly into our software?
Where your practice software supports it (Cliniko first, more connectors coming), yes: real bookings into your calendar. Dental doesn't need a referral, so many callers can be booked straight in. Otherwise it captures qualified, structured enquiries for your team to action first thing.
Built by LUNA Systems, Brisbane
Your phones, answered like your reputation depends on it.
Because it does. Book a discovery call and we'll walk you through how the agent handles emergencies, titles and fund questions, plus exactly what setup looks like for your practice.