Ella · Caring Scout
Approachable presence for bright, lightweight and everyday customer conversations.
Tap play to hear this voice
AI Receptionist · Cosmetic Injectables
Every call answered. Every rule kept.
Cosmetic injectables sit under the strictest advertising rules in Australian healthcare: prescription medicines you cannot name, cannot price, and cannot treat as a walk-in. One careless sentence from a generic bot is a breach on a recording. LUNA's AI receptionist answers for your clinic, after hours, on overflow, or around the clock, and leads every caller to the consultation, never the treatment.
After-hoursOverflowFull 24/7you choose, changeable any time
Why a generic bot is a liability here
The most valuable call your clinic gets is the one nobody answers.
Consultation-first, by law
These are prescription medicines. The agent confirms a service category exists when asked, then leads to a consultation with your prescriber. It never volunteers what a treatment does, and never treats it as automatic at booking.
No brand names, no prices
It never says a brand or ingredient name, even if the caller says it first, and it never quotes a price for a prescription treatment, per unit or total. That is a legal line, not a style choice, and it's fixed at the compliance layer.
Vascular red flags, built in
A caller with a change in vision, white or mottled skin, or severe pain after filler is a time-critical emergency. Those symptoms trigger an immediate 000 and emergency department script, plus an urgent alert to your nominated contact.
Hear it yourself
Hear it handle the hard calls. Ring the clinic that doesn't exist.
Solace Aesthetics is our fictional Brisbane clinic, nurse-led and invented so you can test the agent without any real patients or practitioners involved. Ask it anything a caller would ask you.
Solace Aesthetics · fictional practice
Talk to Luna
Three minute call, right from your browser. Try the hard questions: ask it a brand name, ask the per-unit price, ask to walk in today. The interesting part is what it refuses to do.
Calls are capped at 3 minutes and may be reviewed for quality. This is a demonstration only; no medical advice is given.
Prefer a different voice? Hear the range
Ella is the voice you just heard, and the name is always Luna whichever voice your clinic chooses. Tap any card to listen, or browse the full gallery at lunasystems.com.au/ai-voice-selection.
Filter:
Grace · Helpful Hand
Polished, bright Australian female for friendly professional assistance.
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Cooper · Friendly Mate
Warm and highly relatable, excellent for customer service.
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Olivia · Sunny Woman
Friendly, happy adult female for engaging conversations.
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Amelia · Instructor
Strong, composed female voice suited for giving instructions with clarity and authority.
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Paul · Straight Talker
Deep and firm male voice with a relaxed, conversational delivery.
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Callum · Brand Spokesperson
Neutral, confident young adult male fit for voiceovers and customer interactions.
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Barry · Helper
Inviting, friendly male for customer support and product videos.
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Liam · Guy Next Door
Casual, friendly young male for authentic and engaging conversations.
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Ethan · Casual Assistant
Laid-back with a relaxed, low-key delivery for effortless, grounded customer support.
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Heath · Calm & Composed
Smooth professional delivery, perfect for calm customer support.
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Jasper · Vibrant Stylist
A bright, expressive Australian male with an engaging, animated delivery that adds natural personality and warmth to any script.
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Eleanor · Composed Clarifier
Clear, professional adult female for customer communication.
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How she's trained
Five layers deep. From reception craft to your own protocols.
Reception craft
Natural Australian conversation, proper message-taking, booking discipline, and the golden rule underneath it all: if it isn't configured or approved, she says so and captures the question rather than improvising.
The rules of all Australian medicine
AHPRA and National Board advertising guidelines, the Privacy Act and state health-records law, TGA therapeutic goods advertising rules, Medicare and fees accuracy, emergency escalation, honest AI disclosure, and recording-consent statutes in all 8 states.
The cosmetic injectables canon
The joint Ahpra guidelines for practitioners who perform, and who advertise, non-surgical cosmetic procedures, the Nursing and Midwifery Board's standards and Nurse Practitioner scope, and the TGA's rules on advertising prescription medicines, distilled into no-brand-names, prescriber-pathway, no-price, no-inducement and vascular-emergency rules that cite their sources.
Your clinic
Your prescriber and injectors and their exact registration titles, your compliant service vocabulary, fees policy and hours, plus your own materials: pre and post-treatment instructions, consent information, and a specialised go-live questionnaire about how your clinic actually runs.
Continuous improvement, versioned
Every month, every call is audited: drop-off points, unanswered question types, improvement candidates. Changes are approved with you and versioned into the agent, and regulation-change monitoring updates the rules when guidance moves. Better every month, never changed without sign-off.
The guardrails are the product
Go on. Try to make it misbehave.
Every generic voice bot can answer a phone. The question your insurer, the Nursing and Midwifery Board and AHPRA would ask is what it says on a recorded line at 9pm with nobody supervising. Tap a question to see how Luna handles it.
Traceable, versioned, maintained
Every rule cites its source. Every agent knows its version.
The agent's behaviour is built from layered, versioned rule sets distilled from the primary sources: the joint Ahpra non-surgical cosmetic procedure guidelines, the TGA's advertising rules for prescription medicines, the Nursing and Midwifery Board's scope standards, and the Australian Privacy Principles. When a regulator updates guidance, we know which rules are affected and which agents need updating.
✓ approved · v1.1
All of medicine
Scope of practice, advertising discipline, privacy, emergency escalation, honest AI disclosure on every call.
✓ approved · all 8 states
Your state
Recording consent statutes, the state complaints body, after-hours nurse lines, jurisdiction privacy law.
✓ approved · v1.1
Cosmetic injectables
No brand or ingredient names, prescriber-first pathway, no prescription-medicine pricing, no inducements, vascular emergencies, nurse-title accuracy.
Ahpra & National Boards
Guidelines for practitioners who perform non-surgical cosmetic procedures · guidelines for advertising higher-risk procedures · guidance on using AI in healthcare
Nursing & Midwifery Board
Registered nurse and Nurse Practitioner standards for practice · scope of practice and prescribing endorsement · Code of Conduct
Therapeutic Goods Administration
Advertising health services and cosmetic injections FAQs · the prohibition on advertising prescription medicines · indirect reference rules
Medical Board of Australia
Good Medical Practice · advertising a regulated health service · cosmetic procedure guidance for prescribers
Privacy & consumer law
Privacy Act 1988 and the Australian Privacy Principles (OAIC) · ACCC advertising guidance · fair-trading rules
Your state's law
Call-recording consent statutes · health complaints bodies (HCCC, HCC, OHO) · state poisons and medicines legislation
Distilled from LUNA's living library of 8,900+ Australian regulatory and professional documents, independently verified against source text, and monitored for regulatory change. When a guideline updates, we know exactly which rules and which agents are affected.
From go-ahead to go-live
Live on your number in about four weeks.
Configure
Your prescriber and injectors and their exact registration titles, your compliant service vocabulary, fees policy, hours and escalation contacts, plus your own materials: pre and post-treatment instructions, consent information. A specialised go-live questionnaire makes sure every answer the agent gives is yours, not a generic one.
Assemble and attack
Your agent is built from the approved compliance layers plus your configuration, then attacked with an injectables-specific test script. It must pass every probe before it ever answers a real call.
Go live, stay current
Your number routes to the agent, changeable in seconds, never a dead line. Monthly call reviews and regulation-change monitoring included.
We build around what you already run
Cliniko, Best Practice, Medical Director, Genie, Gentu, Halaxy, Coreplus, your dental suite, whatever runs your day: we design the agent around your systems, never the other way round. You don't change how your practice works to suit us.
Direct integration
Where your practice software has API access, Luna books and writes back in real time. Cliniko is live today, with more connectors on the roadmap.
Built around your workflow
No API? We wire structured, qualified messages into your existing inbox, CRM or task list, formatted exactly the way your team already works.
Standalone when needed
Locked-down legacy system? We stand up a clean parallel capture and booking layer for you, and your team reconciles it in minutes, not hours.
Fair questions
The things clinic owners actually ask us.
Does the caller know it's an AI?
Always. Every call opens by saying it's an AI assistant and that the call is recorded, and it confirms it plainly if asked. That disclosure is fixed at the compliance layer; no clinic setup can remove it, which also satisfies the strictest Australian recording-consent standard.
Where do recordings and transcripts go?
They contain health information, so they're treated that way: moved to Australian-hosted storage promptly after each call, deleted from the voice platform, delivered only to the contacts you nominate, and retained for a period you set. The full detail is on our data handling and security page, and you get it in writing as a one-page summary.
How does it stay on the right side of the TGA rules?
It never says a brand or ingredient name, never prices a prescription treatment, and never volunteers what a treatment does or achieves, even if the caller uses a brand name first. It keeps to your configured compliant service vocabulary and leads every enquiry to the consultation. Those constraints are fixed at the compliance layer, not left to improvisation.
Can we choose when it answers?
Yes. After-hours only, overflow (it picks up when your team can't), or full 24/7, set at onboarding and changeable any time. Your number stays yours; routing changes take seconds and it's never a dead line.
Can it book directly into our software?
Where your practice software supports it (Cliniko first, more connectors coming), yes: real consultation bookings into your calendar. A booking flow can never self-select a prescription treatment or show a prescription price. Otherwise it captures qualified, structured enquiries for your team to action first thing.
Built by LUNA Systems, Brisbane
Your phones, answered like your reputation depends on it.
Because it does. Book a discovery call and we'll walk you through the demo agent live, plus exactly what setup looks like for your clinic.