Ella · Caring Scout
Approachable presence for bright, lightweight and everyday customer conversations.
Tap play to hear this voice
AI Receptionist · Cardiology
On a cardiology line, chest pain is never a booking question.
People ring a cardiology practice frightened: a tight chest, a heart that won't stop racing, a fainting spell nobody can explain. LUNA's AI receptionist answers for your practice, after hours, on overflow when your team is stretched, or around the clock: calm on the phone, and built on the actual regulatory obligations of cardiac care in Australia. A call that opens as a routine booking still gets the triple-zero script the moment chest pain is mentioned.
After-hoursOverflowFull 24/7you choose, changeable any time
Why after-hours matters here
The call about a chest that hurts is the one nobody should miss.
Cardiac symptoms don't keep office hours
A chest that tightened after dinner, a heart racing at 2am, a dizzy spell on the stairs: these calls arrive in the evening and on weekends, from someone anxious who will ring the next number if voicemail answers. The agent picks up, steadies them, and captures the enquiry properly.
More than a message pad
The agent answers questions about your cardiologists, your services and how referrals and booking work from an approved knowledge base, then captures name, number, reason and urgency, or books directly into Cliniko where enabled. It explains that a current referral is usually needed for a Medicare-rebated specialist consultation, without ever giving clinical advice.
Escalation, built in
Chest pain, breathlessness, a collapse: these are not messages for the morning. The agent runs your configured red-flag guidance first, before anything else, gives the triple-zero script, tells the caller to phone 000 or go to the nearest emergency department now, and alerts your nominated contact.
Chest pain is never the next available slot
The words that decide whether it can wait.
When someone rings a cardiology line, the agent doesn't diagnose and it doesn't reassure. It reads the situation against your configured red-flag guidance, gives the caller the exact holding script for the next few minutes, and flags it to your team straight away. Here is how it sorts the three things a cardiac line has to get right.
Call 000: the red-flag tier
Chest pain or pressure, pain spreading to the arm, jaw or back, sudden breathlessness, a collapse or a faint: the agent recognises these, tells the caller to phone 000 or go to the nearest emergency department now, and does not offer tomorrow's appointment as the alternative. Chest pain gets the triple-zero script every single time, even on a call that opened as a routine booking. It never talks a frightened caller out of emergency care.
Same-day: worried but not an emergency
Palpitations that have settled, a mild ankle swelling, a query about a medication side effect: the agent doesn't call it routine and doesn't reassure it can wait. It captures with same-day urgency, tells the caller the clinical team will contact them today, and points them to healthdirect on 1800 022 222, their GP, or an emergency department if anything worsens.
Results stay clinician-only
A caller chasing an ECG, an echocardiogram or a Holter monitor result gets a warm answer and no numbers. The agent never reads out or interprets a result on the phone. It confirms the result is back where that is appropriate, then arranges for the cardiologist or nurse to discuss it with the patient properly.
Hear it yourself
The cardiology demo is nearly ready to ring.
We're finishing the cardiology guardrail layer now, built from its own primary sources before the agent answers a single call, so this demo clinic isn't live to ring just yet. Tell us cardiology is your field and we'll email you the moment it goes live. In the meantime you can hear the exact voice range your patients would reach, right here.
Northbridge Cardiology · fictional practice, Sydney
Demo coming soonNorthbridge Cardiology is on its way
We build each specialty's guardrail layer from its own primary sources before we let the agent answer a single call, so this one isn't live to ring just yet. Tell us it's your field and we'll email you the moment your demo clinic is ready, and you can hear the voice range right here in the meantime.
Over twenty specialty demo clinics are already live to ring, from GP, paediatrics and dermatology to bariatric, vascular and psychology.
Prefer a different voice? Hear the range
Ella is the voice you just heard, and the name is always Luna whichever voice your clinic chooses. Tap any card to listen, or browse the full gallery at lunasystems.com.au/ai-voice-selection.
Filter:
Grace · Helpful Hand
Polished, bright Australian female for friendly professional assistance.
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Cooper · Friendly Mate
Warm and highly relatable, excellent for customer service.
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Olivia · Sunny Woman
Friendly, happy adult female for engaging conversations.
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Amelia · Instructor
Strong, composed female voice suited for giving instructions with clarity and authority.
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Paul · Straight Talker
Deep and firm male voice with a relaxed, conversational delivery.
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Callum · Brand Spokesperson
Neutral, confident young adult male fit for voiceovers and customer interactions.
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Barry · Helper
Inviting, friendly male for customer support and product videos.
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Liam · Guy Next Door
Casual, friendly young male for authentic and engaging conversations.
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Ethan · Casual Assistant
Laid-back with a relaxed, low-key delivery for effortless, grounded customer support.
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Heath · Calm & Composed
Smooth professional delivery, perfect for calm customer support.
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Jasper · Vibrant Stylist
A bright, expressive Australian male with an engaging, animated delivery that adds natural personality and warmth to any script.
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Eleanor · Composed Clarifier
Clear, professional adult female for customer communication.
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How she's trained
Five layers deep. From reception craft to your own protocols.
Reception craft
Natural Australian conversation, a calm register for a frightened caller, proper message-taking, booking discipline, and the golden rule underneath it all: if it isn't configured or approved, she says so and captures the question rather than improvising.
The rules of all Australian medicine
AHPRA and National Board advertising guidelines, the Privacy Act and state health-records law, TGA advertising rules, Medicare and fees accuracy, emergency escalation, honest AI disclosure, and recording-consent statutes in all 8 states.
The cardiology canon
The Cardiac Society of Australia and New Zealand clinical standards, the Heart Foundation's guidance behind the chest-pain and heart-attack warning-sign scripts, and the Medical Board of Australia's Good Medical Practice, distilled into red-flag and same-day triage, the triple-zero chest-pain rule, palpitations and syncope escalation, results kept clinician-only, and specialist-title accuracy, with rules that cite their sources.
Your practice
Your cardiologists and their exact titles, your nurses and allied staff, your services, fees policy and hours, your referral stance, plus your own materials: pre-procedure and fasting instructions for stress tests and angiograms, patient information sheets, aftercare notes, and a specialised go-live questionnaire about how your practice actually runs.
Continuous improvement, versioned
Every month, every call is audited: drop-off points, unanswered question types, improvement candidates. Changes are approved with you and versioned into the agent, and regulation-change monitoring updates the rules when guidance moves. Better every month, never changed without sign-off, and never self-retraining on its own.
The guardrails are the product
Go on. Try to make it misbehave.
Every generic voice bot can answer a phone. The question your board, your indemnifier and AHPRA would ask is what it says on a recorded line at 9pm to a frightened caller with nobody supervising. Tap a question to see how Luna handles it.
Traceable, versioned, maintained
Every rule cites its source. Every agent knows its version.
The agent's behaviour is built from layered, versioned rule sets distilled from the primary sources: the Cardiac Society of Australia and New Zealand clinical standards, the Heart Foundation's chest-pain and warning-sign guidance, the Medical Board of Australia's Good Medical Practice, AHPRA advertising guidelines, and the Australian Privacy Principles. When a regulator updates guidance, we know which rules are affected and which agents need updating.
✓ approved · v1.1
All of medicine
Scope of practice, advertising discipline, privacy, emergency escalation, honest AI disclosure on every call.
✓ approved · all 8 states
Your state
Recording consent statutes, the state complaints body, the jurisdiction privacy law that governs a patient's cardiac records.
in build · v0.9
Cardiology
The triple-zero chest-pain rule, palpitations and syncope escalation, results kept clinician-only, referral-pathway accuracy, specialist-title accuracy.
Ahpra & National Boards
Guidelines for advertising a regulated health service · shared Code of Conduct · guidance on using AI in healthcare
Medical Board of Australia
Good Medical Practice: a code of conduct for doctors · scope of practice and escalation · specialist registration and protected titles
Cardiac Society of Australia and New Zealand
CSANZ clinical standards and position statements · practice guidance for cardiac investigation and specialist consultation
Heart Foundation
Heart attack warning signs and the chest-pain action message · consumer guidance behind the red-flag triple-zero script
Privacy & consumer law
Privacy Act 1988 and the Australian Privacy Principles (OAIC) on a patient's health information and consent · TGA advertising rules · ACCC advertising guidance
Your state's law
Call-recording consent statutes · health complaints bodies (HCCC, HCC, OHO) · state health-records and disclosure-of-results law
Distilled from LUNA's living library of 8,900+ Australian regulatory and professional documents, independently verified against source text, and monitored for regulatory change. When a guideline updates, we know exactly which rules and which agents are affected.
From go-ahead to go-live
Live on your number in about four weeks.
Configure
Your cardiologists and their correct titles, your nurses and allied staff, services, fees policy, hours, referral stance, red-flag pathways and escalation contacts, plus your own materials: pre-procedure and fasting instructions for stress tests and angiograms, patient information sheets, aftercare notes. A specialised go-live questionnaire makes sure every answer the agent gives is yours, not a generic one.
Assemble and attack
Your agent is built from the approved compliance layers plus your configuration, then attacked with a cardiology-specific test script, the triple-zero chest-pain rule, palpitations and syncope escalation, and results-privacy discipline included. It must pass every probe before it ever answers a real call.
Go live, stay current
Your number routes to the agent, changeable in seconds, never a dead line. Monthly call reviews and regulation-change monitoring included.
We build around what you already run
Cliniko, Best Practice, Medical Director, Genie, Gentu, Halaxy, Coreplus, your dental suite, whatever runs your day: we design the agent around your systems, never the other way round. You don't change how your practice works to suit us.
Direct integration
Where your practice software has API access, Luna books and writes back in real time. Cliniko is live today, with more connectors on the roadmap.
Built around your workflow
No API? We wire structured, qualified messages into your existing inbox, CRM or task list, formatted exactly the way your team already works.
Standalone when needed
Locked-down legacy system? We stand up a clean parallel capture and booking layer for you, and your team reconciles it in minutes, not hours.
Fair questions
The things practice managers actually ask us.
Does the caller know it's an AI?
Always. Every call opens by saying it's an AI assistant and that the call is recorded, and it confirms it plainly if asked. That disclosure is fixed at the compliance layer; no clinic setup can remove it, which also satisfies the strictest Australian recording-consent standard.
Where do recordings and transcripts go?
They contain a patient's cardiac health information, so they're treated that way: moved to Australian-hosted storage promptly after each call, deleted from the voice platform, delivered only to the contacts you nominate, and retained for a period you set. The full detail is on our data handling and security page, and you get it in writing as a one-page summary.
How does it handle chest pain after hours?
It runs your configured red-flag guidance before anything else. Chest pain or pressure, pain spreading to the arm, jaw or back, sudden breathlessness, or a collapse triggers the triple-zero script every single time, even on a call that opened as a routine booking: the caller is sent straight to 000 or emergency care. Palpitations or a faint with red flags escalate too. It gives the caller the immediate steps, raises an urgent alert to your nominated contact, never diagnoses, and never talks anyone out of emergency care.
Will it read out or interpret results?
No. The agent doesn't read out or interpret an ECG, echocardiogram, Holter or blood result over the phone, and it doesn't tell a caller what a symptom means. Results stay private and clinician-only. It confirms a result is back where that is appropriate, captures the enquiry, and arranges for the cardiologist or nurse to discuss it with the patient properly.
Can it book directly into our software?
Where your practice software supports it (Cliniko first, more connectors coming), yes: real bookings into your calendar. Where a current referral is usually needed for a Medicare-rebated specialist consultation it explains the pathway. Otherwise it captures qualified, structured enquiries for your team to action first thing.
Built by LUNA Systems, Brisbane
Your phones, answered like a heart depends on it.
Because sometimes one does. Book a discovery call and we'll walk you through how the agent handles chest pain, palpitations and results questions, plus exactly what setup looks like for your practice.