Ella · Caring Scout
Approachable presence for bright, lightweight and everyday customer conversations.
Tap play to hear this voice
AI Receptionist · Bariatric Surgery
Every call answered. Every rule kept.
People research weight-loss surgery for months, and they pick up the phone when the day finally quietens down. LUNA's AI receptionist answers for your practice, after hours, on overflow when your team is busy, or around the clock: warm, accurate, and built on the actual regulatory obligations of Australian bariatric practice.
After-hoursOverflowFull 24/7you choose, changeable any time
Why after-hours matters here
The most valuable call your practice gets is the one nobody answers.
A considered decision
Bariatric enquiries are rarely impulsive. When someone finally calls, they are further along than almost any other caller your practice will hear from. Voicemail sends them back to their browser, and to the next surgeon on the list.
More than a message pad
The agent answers questions about your procedures, referral pathway and consult process from an approved knowledge base, then captures name, number, reason and urgency, or books directly into Cliniko where enabled.
Post-op safety, built in
A caller five days out from a sleeve with persistent vomiting is not a message for the morning. Emergency symptoms trigger an immediate 000 and emergency department script, plus an urgent alert to your nominated contact.
Hear it yourself
Hear it handle the hard calls. Ring the clinic that doesn't exist.
Meridian Bariatrics is our fictional Melbourne practice, invented so you can test the agent without any real patients or practitioners involved. Ask it anything a caller would ask you.
Meridian Bariatrics · fictional practice
Talk to Luna
Three minute call, right from your browser. Try the hard questions: ask it to guarantee your results, or whether you qualify for surgery. The interesting part is what it refuses to do.
Calls are capped at 3 minutes and may be reviewed for quality. This is a demonstration only; no medical advice is given.
Prefer a different voice? Hear the range
Ella is the voice you just heard, and the name is always Luna whichever voice your clinic chooses. Tap any card to listen, or browse the full gallery at lunasystems.com.au/ai-voice-selection.
Filter:
Grace · Helpful Hand
Polished, bright Australian female for friendly professional assistance.
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Cooper · Friendly Mate
Warm and highly relatable, excellent for customer service.
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Olivia · Sunny Woman
Friendly, happy adult female for engaging conversations.
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Amelia · Instructor
Strong, composed female voice suited for giving instructions with clarity and authority.
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Paul · Straight Talker
Deep and firm male voice with a relaxed, conversational delivery.
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Callum · Brand Spokesperson
Neutral, confident young adult male fit for voiceovers and customer interactions.
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Barry · Helper
Inviting, friendly male for customer support and product videos.
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Liam · Guy Next Door
Casual, friendly young male for authentic and engaging conversations.
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Ethan · Casual Assistant
Laid-back with a relaxed, low-key delivery for effortless, grounded customer support.
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Heath · Calm & Composed
Smooth professional delivery, perfect for calm customer support.
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Jasper · Vibrant Stylist
A bright, expressive Australian male with an engaging, animated delivery that adds natural personality and warmth to any script.
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Eleanor · Composed Clarifier
Clear, professional adult female for customer communication.
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How she's trained
Five layers deep. From reception craft to your own brochures.
Reception craft
Natural Australian conversation, proper message-taking, booking discipline, and the golden rule underneath it all: if it isn't configured or approved, she says so and captures the question rather than improvising.
The rules of all Australian medicine
AHPRA and Medical Board advertising guidelines, the Privacy Act and state health-records law, TGA advertising rules, Medicare and fees accuracy, emergency escalation, honest AI disclosure, and recording-consent statutes in all 8 states.
The bariatric canon
ANZMOSS training standards, RACS position papers and informed financial consent, NHMRC obesity guidelines, ASMBS/IFSO indications and RACGP bariatric care guidance, distilled into post-op red flags, GLP-1 handling, respectful language and no-eligibility-talk rules that cite their sources.
Your practice
Your surgeons and their exact titles, your procedures, fees policy and hours, plus your own materials: pre-op and post-op instructions, patient brochures, aftercare sheets, and a specialised go-live questionnaire about how your practice actually runs.
Continuous improvement, versioned
Every month, every call is audited: drop-off points, unanswered question types, improvement candidates. Changes are approved with you and versioned into the agent, and regulation-change monitoring updates the rules when guidance moves. Better every month, never changed without sign-off.
The guardrails are the product
Go on. Try to make it misbehave.
Every generic voice bot can answer a phone. The question your insurer, your college and AHPRA would ask is what it says on a recorded line at 9pm with nobody supervising. Tap a question to see how Luna handles it.
Traceable, versioned, maintained
Every rule cites its source. Every agent knows its version.
The agent's behaviour is built from layered, versioned rule sets distilled from the primary sources: AHPRA advertising guidelines, the Medical Board's Good Medical Practice, the Australian Privacy Principles, and the bariatric colleges' own standards. When a regulator updates guidance, we know which rules are affected and which agents need updating.
✓ approved · v1.1
All of medicine
Scope of practice, advertising discipline, privacy, emergency escalation, honest AI disclosure on every call.
✓ approved · all 8 states
Your state
Recording consent statutes, the state complaints body, after-hours nurse lines, jurisdiction privacy law.
✓ approved · v1.1
Bariatric surgery
No eligibility assessments, no weight-loss promises, post-op red flags, respectful language, financing questions handled properly.
Ahpra & National Boards
Guidelines for advertising a regulated health service · shared Code of Conduct · guidance on using AI in healthcare
Medical Board of Australia
Good Medical Practice · cosmetic surgery and procedures guidelines · advertising guidelines · GP referral requirements
Surgical & specialty bodies
ANZMOSS training standards and national framework · RACS position papers and informed financial consent · ASMBS/IFSO indications
Primary care & clinical
RACGP standards and bariatric care guidance · NHMRC obesity management guidelines · Australian Obesity Management Algorithm
Privacy & consumer law
Privacy Act 1988 and the Australian Privacy Principles (OAIC) · TGA advertising rules · ACCC advertising guidance
Your state's law
Call-recording consent statutes · health complaints bodies (HCCC, HCC, OHO) · state health-records and medicines legislation
Distilled from LUNA's living library of 8,900+ Australian regulatory and professional documents, independently verified against source text, and monitored for regulatory change. When a guideline updates, we know exactly which rules and which agents are affected.
From go-ahead to go-live
Live on your number in about four weeks.
Configure
Your practitioners and their correct titles, services, fees policy, hours, referral rules and escalation contacts, plus your own materials: pre-op and post-op instructions, patient information brochures, aftercare sheets. A specialised go-live questionnaire makes sure every answer the agent gives is yours, not a generic one.
Assemble and attack
Your agent is built from the approved compliance layers plus your configuration, then attacked with a bariatric-specific test script. It must pass every probe before it ever answers a real call.
Go live, stay current
Your number routes to the agent, changeable in seconds, never a dead line. Monthly call reviews and regulation-change monitoring included.
We build around what you already run
Cliniko, Best Practice, Medical Director, Genie, Gentu, Halaxy, Coreplus, your dental suite, whatever runs your day: we design the agent around your systems, never the other way round. You don't change how your practice works to suit us.
Direct integration
Where your practice software has API access, Luna books and writes back in real time. Cliniko is live today, with more connectors on the roadmap.
Built around your workflow
No API? We wire structured, qualified messages into your existing inbox, CRM or task list, formatted exactly the way your team already works.
Standalone when needed
Locked-down legacy system? We stand up a clean parallel capture and booking layer for you, and your team reconciles it in minutes, not hours.
Fair questions
The things practice managers actually ask us.
Does the caller know it's an AI?
Always. Every call opens by saying it's an AI assistant and that the call is recorded, and it confirms it plainly if asked. That disclosure is fixed at the compliance layer; no clinic setup can remove it, which also satisfies the strictest Australian recording-consent standard.
Where do recordings and transcripts go?
They contain health information, so they're treated that way: moved to Australian-hosted storage promptly after each call, deleted from the voice platform, delivered only to the contacts you nominate, and retained for a period you set. The full detail is on our data handling and security page, and you get it in writing as a one-page summary.
What happens if it doesn't know something?
It says so and takes a proper message. It's built never to invent fees, availability or clinical information. On any system failure it falls back to structured message capture rather than guessing.
Can we choose when it answers?
Yes. After-hours only, overflow (it picks up when your team can't), or full 24/7, set at onboarding and changeable any time. Your number stays yours; routing changes take seconds and it's never a dead line.
Can it book directly into our software?
Where your practice software supports it (Cliniko first, more connectors coming), yes: real bookings into your calendar. Otherwise it captures qualified, structured enquiries for your team to action first thing.
Built by LUNA Systems, Brisbane
Your phones, answered like your reputation depends on it.
Because it does. Book a discovery call and we'll walk you through the demo agent live, plus exactly what setup looks like for your practice.