GROW & EXPAND MY BUSINESS

Scaling & Optimisation for Healthcare Practices

Scale Your Business with Smart Strategies

You’ve launched your practice, but daily operations aren’t running as smoothly as you expected. Growth isn’t just about more patients—it’s about scaling sustainably with the right technology, systems, and people. Whether you're expanding services, improving team efficiency, or optimising operations, LUNA Systems ensures you're set up for success.

Fine-Tune Workflows & Improve Efficiency
Train Staff on Practice Management Systems (PMS)
Implement AHPRA-Compliant Policies & Procedures
Support Leadership with HR Strategies & Documentation
Troubleshoot IT, CRM & Software Integration
Build a Well-Managed Team with Clear Workflows & Technology

OUR BUSINESS EXPANSION & OPTIMISATION SERVICES

Scale your business with smart strategies.

Growth isn’t just about more patients—it’s about scaling sustainably with the right technology, systems, and people. Whether you're opening a second location, expanding services, or improving team efficiency, I ensure you're set up for success.

1. Staff Recruitment & Onboarding Strategy

  • Develop a structured recruitment & onboarding process for new hires.

  • Ensure compliance with AHPRA standards for staff roles.

  • Create onboarding workflows to improve efficiency from day one.

2. HR Policies & Employment Documentation

  • Guidance on HR policies, contracts & compliance documentation.

  • Support in structuring employment agreements, workplace compliance & team policies.

3. Compliance with AHPRA Standards for Staff Roles

  • Ensure staff are properly credentialed & trained for compliance.

  • Assist with mandatory training & certification tracking.

4. Workflow Optimisation & Operational Efficiency

  • Review & refine daily operations to reduce inefficiencies.

  • Streamline patient intake, scheduling, and administrative tasks.

  • Implement automation to eliminate redundant processes.

5. CRM Setup & Integration for Patient Management

  • Implement & optimise Zoho CRM or other patient management systems.

  • Seamlessly integrate CRM with PMS, invoicing, and patient communication tools.

  • Automate follow-ups, reminders, and lead tracking.

6. Practice Management System (PMS) Setup & Integration

  • Work with systems like Cliniko, Best Practice, Genie, Pracsoft, and more.

  • Train staff on using PMS efficiently & optimising digital workflows.

  • Ensure secure data management & compliance with health records regulations.

7. Leadership Coaching & Team Training

  • Equip practice managers & team leads with leadership skills.

  • Provide mentorship, team-building strategies, and management training.

  • Help create a collaborative, high-performing team culture.

WHO THIS IS FOR

This service is ideal for:

  • Medical practices looking to improve operations & scale effectively.

  • Healthcare clinics expanding into new services or locations.

  • Aesthetic & cosmetic clinics optimising workflows & patient experience.

  • Allied health providers improving efficiency & compliance.

WHY CHOOSE LUNA SYSTEMS

✔ Industry-Specific Expertise – We specialise in scaling healthcare businesses.
✔ End-to-End Support – From HR policies to workflow automation & software integration.
✔ Customised Solutions – Every business is unique, and we tailor strategies to fit your needs.
✔ Seamless IT & PMS Integration – Making technology work efficiently for your practice.
✔ Proven Track Record – Helping healthcare businesses optimise & scale successfully.

GET IN TOUCH

I know running a business comes with challenges, and you don’t have to navigate them alone. Fill out the form, and I’ll be in touch to discuss how we can work together.

hello@lunasystems.com.au