Corporate Virtual Receptionist Services
A corporate virtual receptionist answers and routes a company's calls with the polish a larger organisation's brand demands: a consistent professional greeting, accurate call screening, intelligent routing to the right department or person, and reliable message-taking when someone's unavailable. Corporate virtual receptionist services exist because the call problem at this end of the market is different from a sole trader's. The volume isn't always the issue — consistency and gatekeeping are. Every caller should hear the same professional greeting whether they ring at 9am or 9pm, sales prospects should reach the sales team and not voicemail, vendors and recruiters should be screened rather than put straight through to a director, and a head office that fields calls for multiple offices, brands or business units needs them all routed correctly. LUNA Systems configures the receptionist with your org structure: who handles what, which calls get screened, which get routed where, and how messages reach the right person. It protects senior people's time by filtering the noise, captures and qualifies inbound sales enquiries so revenue calls don't slip, and gives every caller a uniform, on-brand experience around the clock and across timezones. It runs on your existing numbers with no per-minute charges, scales across departments and locations, and is quoted per organisation after a discovery call. For a mid-size business it costs a fraction of staffing a full reception desk — a single front-of-house hire runs $55,000–$65,000 a year before on-costs and still only covers one location in business hours.
The Problem
Why Calls Are Slipping Through
Inconsistent first impressions across the business
Whoever happens to grab the phone sets the tone, and it varies wildly between people, offices and times of day. A corporate virtual receptionist gives every caller the same professional, on-brand greeting and handling — at head office, at a branch, at 9am or after hours.
Senior people fielding calls they shouldn't
Recruiters, vendors and cold callers get put straight through to managers and directors, eating expensive time. The receptionist screens calls against your rules, deals with the noise, and only routes through what genuinely needs that person.
Sales and key enquiries lost in the switchboard
A prospect who can't reach the right team quickly assumes you're hard to deal with and moves on. The receptionist identifies and qualifies inbound sales calls, routes them to the right people, and captures the details so revenue calls don't fall through the cracks.
What You Get
Everything Included in Your Receptionist
FAQ
Common Questions
Can it route calls across departments and multiple offices?▼
Yes. We configure the receptionist with your org structure — departments, people, branches, even separate brands under one head office — and the routing rules for each. Callers get directed to the right place, and messages reach the right person. Get in touch for a custom quote.
How does it screen calls so managers aren't interrupted?▼
You tell us who should and shouldn't get put straight through. The receptionist applies those rules — handling vendors, recruiters and cold callers itself, taking messages where appropriate, and only routing through the calls that genuinely need a senior person. It's a gatekeeper that never has an off day.
Does it keep the same professional standard after hours?▼
Yes. Every caller hears the same on-brand greeting and gets the same handling whether they ring at 9am or 9pm, on a weekday or a public holiday. The experience doesn't change with whoever's on shift, because there's no shift — it's consistent around the clock and across timezones.
How does the cost compare to a staffed reception desk?▼
A single front-of-house receptionist costs $55,000–$65,000 a year in salary before super, leave and on-costs, covers one location in business hours, and goes on leave. The virtual receptionist covers every line across the business 24/7 for a flat monthly fee, quoted per organisation after a discovery call.
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