Virtual Receptionist for Contractors and Trades
A contractor virtual receptionist answers the phone for trades and contractors who physically can't get to it — because they're up a ladder, under a house, on a roof, or driving between jobs. For a contractor the phone is the business, and it rings at the worst possible moments. You can't stop mid-job to take a call, so it hits voicemail, and most callers who reach voicemail don't leave a message — they ring the next contractor on Google. A contractor virtual receptionist closes that gap by picking up every call, qualifying the job, and booking it without you touching the phone. LUNA Systems configures it the way a trades business actually operates: it asks whether the job is an emergency, checks the caller's postcode against your service area so you don't waste time on jobs outside your patch, gauges the job type, and either books it into the next available slot in ServiceM8 or your calendar, or forwards a genuine emergency (gas leak, no hot water, electrical fault, burst pipe) straight to your mobile. After every call you get an SMS summary, so you can ring back the ones that need a personal touch the moment you're off the tools. It works on your existing number, charges a flat monthly fee with no per-minute charges, and runs 24/7 so the after-hours and weekend calls that normally vanish actually turn into booked work. Setup is two to four weeks and it's quoted per business after a discovery call — a fraction of the $55,000–$65,000 a year a full-time receptionist would cost, and you'd still need to be off the tools to manage one.
The Problem
Why Calls Are Slipping Through
The phone rings while your hands are full
You can't take a call halfway through wiring a board or fixing a leak, so it goes to voicemail and the caller rings the next tradie. The receptionist answers every call for you and books the job, so you stop losing work just because you were doing work.
Wasting time on jobs outside your area
Callers ring from suburbs you don't service, and you only find out after a back-and-forth. The receptionist checks the caller's postcode against your service area up front and only books jobs you actually want, so your day isn't cluttered with dead-end enquiries.
Genuine emergencies treated the same as routine quotes
A burst pipe or a gas leak can't wait for you to check voicemail tonight. The receptionist asks whether it's an emergency, books routine jobs for the next slot, and forwards real emergencies straight to your mobile so the urgent, high-value call always reaches you.
What You Get
Everything Included in Your Receptionist
FAQ
Common Questions
Will it know which jobs are in my service area?▼
Yes. We set up your service area by postcode, and the receptionist checks the caller's location before booking — so you only get jobs you actually cover, and you don't waste a quote drive on the other side of town. Get in touch for a custom quote.
Does it connect to ServiceM8 or Tradify?▼
Yes. Jobs booked by the receptionist land straight in ServiceM8 or Tradify (and most other job management tools via integration), so there's no double-handling. The enquiry comes in through the phone and appears in your schedule the same way every other job does. Pair it with our CRM setup for a clean lead-to-job pipeline.
What happens with after-hours emergencies?▼
The receptionist asks a couple of questions to gauge urgency. A genuine emergency — gas leak, no hot water, electrical fault, burst pipe — gets forwarded straight to your mobile so you can decide whether to head out. Routine calls get booked for the next available slot and summarised by text. Our after-hours answering covers this end to end.
What does it cost compared to hiring someone?▼
A full-time receptionist costs $55,000–$65,000 a year in salary before on-costs, and a contractor would have to be off the tools to manage one. The virtual receptionist runs on a flat monthly fee with no per-minute charges, quoted per business after a discovery call — a fraction of the cost, with 24/7 cover.
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